Jim Duncan came and helped us with my flat tire, not only was he incredibly kind and funny, he told…read moreus what to do next time and how to avoid any potential accidents in the future. he calmed our nerves and made us laugh during a really stressful moment. i would highly recommend!!!

Hello, my daughter contacted me to advise me that she had locked her key fob in her car. She was in…read moreKennesaw at the time and I was nowhere close.. I contacted State Farm and Duncan Solutions was dispatched. Mr. Duncan called me shortly after and advised me he was on the way with a 3 min ETA assuring me that he would make sure my daughter was taken care of. Within a few minutes, my daughter notified me. He was there in a minute or so later messaged me saying that the car was open. Too often it seems that Customer Service has gone by the wayside. In this case, a simple call was made to let a father know that his daughter was going to be ok. Communication is key and I'm very appreciative of Duncan Solutions and their quick service. Willie Myers

Quick response. Super knowledgeable. Very polite. Tyler gave…read moreme a lot of information that other mechanics failed to tell me. Very pleased

I Highly recommend great services fast friendly mobile best Mechanic ive seen...He will get the…read morejob done right the first time

I highly recommend K & L Roadservices. They changed my flat tire very quickly and they are very…read moreaffordable. I will be using their services again in the future.

Kevin and Lashawn are scammers. They knowingly sell dead batteries. DO NOT RECOMMEND.read more

Formal Complaint Regarding Unprofessional and Abusive Treatment of Customers and Elderly…read moreIndividuals I am an Uber driver and am filing this formal complaint regarding an extremely disturbing interaction that occurred while I was assisting two elderly individuals at your facility III South Fulton located on Bucknell Rd. When I arrived at the gate, the young lady working there was already engaged in an argument with another customer. That customer requested to speak with a supervisor, and the young lady stated that she was the supervisor. Throughout the interaction, she was rude, condescending, and dismissive. I asked a simple question and received an answer. I then remained in place briefly because I was transporting two elderly individuals and wanted to determine whether they needed additional assistance before having them exit my vehicle in the heat. The situation escalated when a young man went to retrieve the elderly couple's vehicle. The young lady abruptly and rudely stated, "You're going to have to move your car." I calmly responded that I already understood that and was simply waiting to determine whether I needed to assist the elderly couple. At that point, she became visibly upset, mumbled under her breath, and proceeded to call me a "stupid bitch." This behavior was completely unprovoked, unprofessional, and unacceptable. When the gentleman returned, instead of helping de-escalate the situation, he joined her in antagonizing and disrespecting me, even after I repeatedly explained that I understood I would need to move my vehicle. What neither employee seemed capable of understanding was that two things could happen at the same time: I could move my vehicle and also ensure that two vulnerable elderly individuals were safely assisted. Both employees displayed explosive tempers, impatience, and an inability to communicate respectfully with customers. It was apparent from their interactions with both myself and the customer before me that they lacked the temperament and professionalism necessary to work in customer service. The customer who was there before me later discovered that the young lady was not actually a supervisor despite representing herself as one. Additionally, when asked for her name, she provided the name of the road where the company is located, "Bucknell," as her last name. This deceptive behavior gives the appearance that she intentionally provides false information to prevent customers from filing complaints. Even more concerning, two elderly individuals were left standing on gravel while using a walker and a cane. The elderly woman slipped on the gravel during this ordeal. The elderly woman suffers from early dementia and had forgotten about the vehicle payment. Her daughter had already paid all fees and has assumed responsibility for the payments. The daughter, who arranged the Uber transportation for her parents, was on yhe phone listening to the entire incident and also contacted your corporate office before this incident and spoke with Mandolin and Megan, who was identified as a manager. She explained the rude and unprofessional treatment, particularly toward elderly customers. Unfortunately, there appears to have been absolutely no effort to address or correct this behavior. To make matters worse, the elderly woman involved is retired law enforcement and deserves to be treated with dignity and respect, as does every customer who enters your facility. No customer should ever be called derogatory names, subjected to aggressive behavior, deceived regarding employee identities, or witness elderly individuals being treated with such disregard and indifference. We expect a thorough investigation into this matter, appropriate corrective action, and a response addressing how your company intends to ensure that no other customer--especially elderly and vulnerable individuals--is subjected to this type of treatment again. We will continue pursuing this complaint until it is properly heard and resolved.

Tow truck driver arrived within 30 mins as quoted. He was very pleasant and professional. The rate…read morewas fair and reasonable. They called me to inform me that my car safely arrived at auto shop. I appreciated their quick arrival and communication. I will certainly call them again.

Had a flat tire and Joe from TDT was who my insurance roadside assistance used. He came in a very…read morereasonable amount of time and quickly fixed my flat tire. He was kind and courteous. Had me on my way in no time

Excellent customer service in providing support and getting my family back on the road!!! Highly…read morerecommend!