Horrible customer service! I almost needed bail money behind this man's disrespect and unprofessionalism. My wife's truck needed a tow from our home to our mechanic. We have a bad starter on her truck. I was asleep when the driver arrived as I had to work that night. My wife comes and wakes me up though to complain to me that the tow driver was refusing to take her truck to our shop, but was going to take it to his impound instead, because my wife, supposedly, didn't authorize a jump, as we knew our car would not start even with a jump, because the issue was with the starter. Our tow was through a plan that we have with Verizon, so really, my wife would not have had to pay for the extra service anyway, but I guess my wife didn't understand that and so she only authorized the tow and not the jump. Because she did not authorize the jump, he then decided that he was going to keep our car for non payment on the jump. When my wife woke me up, I called the tow driver, and he, very rudely, SCREAMED the situation to me over the phone. He explained that though he didn't actually "jump" the car, he needed to get power to it, just to get it into neutral so that he could move it onto his truck. That was what he was counting as a jump. As he explained that, I understood where he was coming from and I told him, "Let me talk to my wife and I'll call you back", but he wouldn't stop ranting!! I kept repeating to him, "Let me just talk to my wife, and I'll call you back", but he was just getting more and more worked up! Eventually, I got triggered as well and the two of us were screaming at each other over the phone before he hung up on me! I went back and forth another time with him before my wife called Verizon who then called him and got him to act right!! Even our mechanic complained about how and where he left the car at their shop. He left it in the middle of the road in front of the shop. They had to then move it themselves into a parking spot until they could get to it the next day. NEVER in my life will I use this service again, and we recommended that Verizon should drop them too! My wife and I are at the point where we are waiting to see if something other than what we sent our car to the mechanics for ends up being discovered, because the way he behaved, I would not put it past him to have done something to sabotage our vehicle during the hours that it was in his possession, without our authority! read more