I recently moved to the area and was looking to get my toes done. They accept walk ins, they were…read moreable to get me in right away. They did a great pedicure and a few weeks later I came back and got a polish change for the toes. Everyone is very friendly, the pedicure is great quality. This will be my new spot for sure!

Part 1: I called MV Nails to confirm if they worked with…read more hard gel, specifically asking if they did hand drawn designs. They said yes. I made 2 appointments for my daughter and I to get fills, scheduled purposely to be their last clients of the evening since that would typically take 1.5-2 hrs if done well, and it's inconvenient to schedule intensive services in the middle of the day. Upon arriving the male tech I had asked me what I was wanting, I replied a fill w/ hard gel and designs on a few nails. I have been getting this every 5-6 wks for over 2yrs. He took my hands and told me I had acrylic on my nails. I had to state multiple times that it was hard gel, with my daughter even having to speak up. Starting to feel anxious, I mentioned that I had confirmed they do hard gel when I called. He just looked at my hands. So at this point I asked him if that would be possible , he gave no real answer. He's still examining the set I had on so I continued to share that I had one weaker nail, offering guidance on how much pressure I could handle from the drill. I lastly mentioned I preferred my nails to be a bit thinner. We should be ready to start now that we know what my goal is. I thought. He instantly began rushing to drill off all my old polish, going so fast that he was chipping away more of the gel than needed to be removed. It was sloppy. His demeanor was that I was inconveniencing him. My anxiety worsening, I knew this wasn't going to be the relaxing experience one hopes for. I gently asked him to go back for a few missed spots, and politely asked him to slow down. He began speaking to the female tech -- clearly handing me off to her. I was glad of it since his energy was so chaotic and dismissive. I thanked her, sitting down. I mentioned the rushing just makes me more anxious and that I appreciated going a bit slower. She was accommodating in that she did go slower. I began to feel better. It being my first visit, I didn't want to ask for anything more challenging than what I typically get. I dumbed it down so much. I picked a set that only had 1 finger designed. It was a half sunflower made with builders gel. I showed my tech and the one working on my daughter's nails. They looked at this picture like it was IMPOSSIBLE. They said because it was builders gel they couldn't do it. Okaaaaay, can you draw it? They look at each other and hmm and haw and say she could probably draw it but it wouldn't look exactly like the picture. Okaaaay, so I'm thinking to myself what caaan you do? I was confused as to why such a basic skill and simple set was becoming so difficult to do. It was looking like I wouldn't be able to really get much as far as designs that day. Thinking to future visits-- I asked who the tech was that was doing the designs from their IG page. Because if there's someone that specializes in design, that should be who we see. They looked at eachother. Other tech said the male who just left did most of the designs. She said this because then they could say I was unhappy with his service. Clearly nobody could do design work with technical skill or artistry. So then I asked what my tech's specialties were so I could get a better idea of what we could reasonably accomplish. So I asked her what she would suggest if the flower was too complicated. She said 'maybe a sticker?" How disappointing to think that THAT'S the best she could do?!?!? I then pull up an even simpler picture of an ombré yellow French variation and was given excuses as to why they couldn't do that either...as if I hadn't been getting my nails done in these ways for years. By now I've come to an important realization that I don't say out loud: Most of- if not all- of the "nice" sets on their IG profile are all stolen from the internet. A simple reverse image search confirms it. I'll have to do a part 2 for the rest of what happens. As you can see I ended up deciding to forgo any polish after all the excuses and gaslighting about why they couldn't do basic nail art. And then how they started manipulating prices...