Picked up my new car on Tuesday and was very pleased with all aspects of my purchase. You all try to please and that's what makes Cavalcade Ford a great place to do business. Ron read more

Bought a used vehicle. Vehicle is decent, and price was eventually reasonable. No complaints there. Sales staff tactics leave something to be desired. A sales person needs to understand the different kinds of buyers that come in. I got the same tactics as everyone else, which rub me the wrong way. Lies and pressure don't work for me. I easily see through the lies, and I don't deal with being pressured. Don't tell me how to spend my money, and don't try to railroad me into anything. When I did buy the vehicle, I told them of problems that I noticed. These problems should have been caught in their "safety", and when they go over the vehicle before putting it up for sale. They promised that they would be taken care of. I got the vehicle, they didn't do a thing to it. So, more lies. I've dealt with dealers with sales staff that understand how to deal with different people. That aren't driven by lies and pressure. Good sales folks are out there, unfortunately not here. read more

What a great experience it was buying my truck at Cavalcade Ford. Everyone was so friendly and helpful. A special thank you to Jessee and Melissa, you ladies went above and beyond for me and my wife. Can hardly wait to pay this one off so I can come buy my next one from you great people, keep up the great work hope to see you soon. read more

Once again Cavalcade Ford and it's friendly, helpful staff provided my wife and I a great deal on a new 2018 Ford Escape. This Escape is our third one and we just love it! We have been a customer of Cavalcade Ford since they first opened and have never had even a small complaint of any kind with them. I highly recommend them to anybody I can. Thank you Cavalcade Ford and all your staff for making our new purchase a pleasure and hassle free experience. A special thanks to Bricie and Mellisa for their friendly help in our purchase. Your Happy Customers Gord and Judy Hines read more

I'm not sure if you got my last email as it just disappeared while I was typing. The gist of the message was that we have always been satisfied with the sales and the service. Nice to be treated like a friend and not an annoyance. That is getting rare these days. read more

Bought my first car last week, got taken seriously as soon as I walked through the door. Anthony knew everything about my 2017 Focus Titanium, answered all of my questions, and walked me through all of the pricing from dealer invoice to financing! Absolute transparency! After, Melissa got me through the 'painful' stuff faster then ripping off a bandaid. Insurance, lienholders, interest rates, you name it. Saw them on friday, picked up my new car on monday. Best part is, I got a call from Melissa AFTER I had signed my deal, she had actually been calling around to different financers fighting for a better insurance rate for me. She told me she wasn't happy with my rate and could get it lower. Well she got me almost a whole percent cheaper. See you for my next car! read more

We had an terrible experience with Ford. We brought our Ford Ranger in and mentioned we had a problem with the driver door. They recommended getting the bumper to bumper inspection. We agreed in case there was anything else that needed fix. When I picked up the truck I was shocked they charged $50 for checking the door on top of the $80 for the bumper to bumper inspection. Then when I got in the truck and driving down the highway I realized they didn't even close the hood fully. We also had a terrible experience with the parts department. I brought in the my tonneau cover which had a broken clip. The employee said no problem. We sent follow up emails but he would never respond. I could only get a answer if I went into the office to talk to him. He would always give us an excuse. After three months I gave up on ever getting the part and went and picked up the cover. Needless to say I will never get work done or recommend their service. read more

I recently purchased a Ford Escape Sel, everyone was very helpful and friendly. I would like to thank David and Melissa for all the help in finally deciding what was best for me. Thankyou Cheryl S. read more

Recently had simple oil change done and truck returned to me missing parts (air diffuser) which needs to be removed to access oil pan drain plug. Happened on Friday April 12th still waiting for a reply in regards to this from dealership. Not impressed and certainly never go there again for any service. I try to shop local and support local businesses but when this happens and nothing done to rectify the situation makes it hard. One very happy ford owner but one very unhappy customer. read more

Great experience at Cavalcade Ford! Jessee was great - answered all my questions and was very helpful.

My family and myself have been loyal customers to Cavalcade Ford for many years. We have in total purchased 7 vehicles from them and all of our service needs except for recent problems have been with them also. Recently we have noticed that the "service" they offer is not up to standards from what you end up paying. We had taken one of our trucks in for maintenance and left it with them for about a week. When we went to pick it up and got the bill we were shocked at the cost. For just changing the head gaskets and a bumper-to-bumper service it was almost $8,000. A few months later we took our other truck (twice the size) to get repaired at a reputable garage specializing in diesel trucks and they fixed/serviced almost 30 major things on the truck and it was the same price. Recently I had to take my car in to have its yearly service done not expecting any problems. I am in school right now so I don't exactly have money pouring in...I drove up from the city (I live in Muskoka) and had them do the service. After everything was done I got my car back and I noticed that there was a crack in my wind shield so I inquired about it and they said they would have the service manager look at it the following day because they were closing and no one was able to look right at that moment. So I brought my car back the next morning and the service manager looked at it and said it was either a chip or it was bad glass. It wasn't a chip because there was no chip mark and the glass was cracked all the way under the plastic cover to the hood. The girl I talked to the previous day said it could have been from the temperature change from the shop to the cold which may have cracked it. All in all they refuse to fix it because I was over the warranty coverage, however I gave it to them with a non cracked wind shield and they gave it back broken. So now I am looking at $700 bill to fix my wind shield that wasn't even my fault. On top of that I have just discovered that the hood latch inside my car is broken and wasn't when I gave it to them. The clips look like someone aggressively pulled it and pulled it too far causing it to break. Once again it was fine when I left it with them but broken when I got it back. The lack of service and standards is changing my mind about this negative snowball dealership. The people are nice but the policies and lack of accountability are frustrating and frankly unprofessional. If you don't have the service plan for your vehicle be prepared to spend a lot, and if you do have the service plan, look over your car after you get it serviced. read more

Excellent experience all around. I went in to test drive on a rainy day for something to do and was so impressed with our sales man, Bob, that I went back and bought from him even though I live in Toronto. I liked the team and the feel of the business. It was a very positive at every turn. read more