I recently received notice I am being dropped from our family plan for claims that were filed for…read moremy mother's vehicle, not mine. In trying to understand this, I had the worst experience with a representative I've ever had in my life. Daniel from that office was beyond rude. He interrupted, raised his voice, and said that, and I quote, the customer is not right. In the conversation, he was belittling and scathing for no apparent reason. This conversation lasted briefly, and in it he told my family and I that we can expect the rest of our vehicles to be dropped shortly. He attempted to back track on this after and then became extremely defensive. Seeing a local business treat their community so poorly reflects horribly on your company overall.

For 21 years I have used Ernest Soto Insurance Agency and I am as delighted today as I was when I…read morefirst began working with them. Little did I know I would be filing a claim during my first year of home ownership, but I did. And they continue to provide me with excellent service to this day! Whether they are checking on updates I've made to my property (to ensure I've got adequate coverage) and helping me supply information to my mortgage company, Ernest and his team are ready to assist. I recommend them completely and unequivocally!

I went for an IDP to use in Canada but was told it wasn't needed but I got it anyway.read more

From the owner: We're always with you thanks to our 24-hour Roadside Assistance. If you need to jump or replace…read moreyour battery, unlock your car or fix a flat tire, we can help whether you are the driver or a passenger. We offer various insurance policies including auto, home, renters, life, and more.

longtime Allstate policyholder in stowe vt. Bill and his assistants have protected our home for…read more at least 10 consecutive years and counting Frank Geary

They added my sister-in-law to my policy without ever confirming it. To their credit, they did send…read moreme an email notification, but it got lost amongst the numerous useless emails that they send. Rather than waiting until they had confirmed with me, they defaulted to making an extra dollar. By the time I caught it and took her off my policy, they claimed there was nothing they could do to reimburse me. Having a "real person" as an agent as opposed to going with a cheaper big company with less personalized service did me no good in this instance. Otherwise nice and friendly service.