Beware, travelers! We booked a ten day luxury spa and shopping "trip of a lifetime" with my bestie and daughter to Hong Kong, Shanghai and Beijing -- and Cazenove & Loyd disappointed us at every turn. From the pickup in the parking lot of the Hong Kong airport in a shabby van to the Sampan ride to a "charming fishing village" which was actually 20 excruciating minutes of motoring around the trash strewn Aberdeen harbor on a houseboat where its "captain" sold Hello Kitty heads out of her luggage, to the cheapest room category of the Peninsula Shanghai overlooking the alley instead of a suite overlooking the Bund. All the while charging us over $65,000 for the trip!!! I have used many high end luxury travel agents in the past, and will never use Cazenove & Loyd again. We feel completely taken advantage of. read more