I've been a regular customer at CBD Kratom for almost 3 years. I was a long time customer at the Clark street location and recently became a regular customer at the St. Charles location. I have never in all of my many many visits ever run into staff that is rude in the slightest. Instead I've been constantly impressed with their politeness, their eagerness to help, their spotless and welcoming stores and by far thee most educated and versed staff in the products they sell and carry. The one time I did have an issue with a CC charge I was given the owner's personal number and email. It was solved by his wife meeting me at the store and taking care of the issue and then giving me Kratom on the house for my troubles. Are sales final? Yes. The signs are clearly posted and don't hesitate to ask the staff to clear up any confusion - they'll be happy to help. I recommend any of the CBD Kratom stores to anyone looking for a wide variety of high quality products sold by some of the most consistently impressive staff I've ever made purchases from. read more

Every time I come to this location I get helped by the nicest and most informative employees. In my most recent visits, 3 different female employees have assisted me during them (one a few weeks ago was named Maria I think?) and another was working yesterday evening on 4/18/23. Anyways, they treat you like a friend the moment you walk in. They're incredibly welcoming and non-judgmental, and genuinely want to help you find the right products. I like supporting businesses where the employees seem authentically themselves and happy to be there, and that's the feeling I get from every worker I've interacted with here. It's truly always a pleasure to come here because I know I'm in good hands with the workers, and leave feeling good about my purchase because everything has been thoroughly explained to me. I will continue to be a customer here over going to the dispensaries! read more

This isn't your ordinary dispensary. Yes, for recreational purposes, they have you covered; but that is not why I was there. For many years, I have struggled with managing pain that disrupted every aspect of my life... my work, my sleep, my ability simply to enjoy life. The side effects and potential for abuse inherent in traditional narcotics made things worse. The staff at CBDKRATOM introduced me to something amazing: the therapeutic power of cannabinoids. It has completely changed my life. I can effectively manage the pain without feeling high. I look forward to work again. I can sleep soundly and feel joyous in the morning. These things had been missing for too long. The knowledge, guidance, and quality I found at this store are beyond impressive. Go. It might change your life. read more

I live half an hour away but will always go out of my way to come here. Staff is always super nice and helpful (Mark, Katy, and Anthony are great) I usually learn something new every time I stop in. One minor issues is they have a lower selection of Delta 8 flavors than most other places but they're good quality (don't leak and stick like a lot of others I've tried). The flavors they have are usually good though, so I don't mind. Great place to go if you're looking into CBD/THC products! read more

This is our second time making purchase for my teenager who has horrible anxiety and panic attacks. The store associates have always been very helpful and knowledgeable. Anthony helped us today and was very informative. Thanks guys. Keep it up. read more

Employee that works Fridays around 7pm called the police and made up whatever lies she could. she claims a customer made a complaint when they did not have any customers. do not recommend they will try to get you arrested for anything possible read more

Kyler and Lawrence were very knowledgeable and kind. They recommended some great CBD products suitable for my needs. It's a very nice, clean store with tons of options. Highly recommend this store. read more

Stopped in today and Cara and Anthony were very helpful in navigating me through the store and helping me pick the right product for me to try for fibromyalgia! :) read more

Anthony was great in providing detailed explanations on what different strains of Kratom work best for what I was looking for 10/10

Mark and Anthony were very knowledgeable and extremely helpful. Definitely recommend this location for all cbd and kratom needs.

Cara and Manny have excellent customer service and they helped me get the CBD I want for a good price so I'll definitely be back

First time to the store. Anthony and Manny were extremely helpful in navigating with some sleep aid options. We'll be back!

Great place, Anthony helped me out and got me exactly what I was looking for! Will definitely be a regular customer!

Staff was so nice! Loved my experience here. Have a great selection and the place feels clean and professional!

Staff here is amazing and very helpful. Highly recommend! Manny and Mark always have answers to my questions!

Huge thanks to Mark and Anthony for helping us as soon as we came in and being so informative and helpful!

Anthony and Mark were Very helpful and informative! Great shop great service! Thank you guys be back soon!

Love the staff here, so nice and helpful! So many different choices of products. Cara is the the best!

Cara is great! Great products great prices great service. Hours are convenient and location is great.