I cannot recommend CCRM Minneapolis or Dr. Kohlmier based on my experience. After two IVF retrieval cycles, I was left feeling that my care was poorly managed from beginning to end. Throughout my treatment, I experienced repeated mismanagement, inconsistent communication, and recommendations that, in hindsight, should never have been made. On two separate occasions, I was encouraged to proceed with treatment despite test results that should have prompted a serious discussion about canceling the cycle rather than moving forward. Instead of providing thoughtful, individualized medical guidance, I felt pressured to continue treatment, resulting in significant emotional, physical, and financial costs with extremely poor outcomes. My first retrieval resulted in four mature eggs, but none developed beyond fertilization. After that disappointing outcome, I was told my treatment protocol would be revised to improve my chances during a second cycle. However, during my second retrieval cycle, my treatment plan was changed at the last minute from what had been discussed with my physician. The change appeared to be made to avoid delaying treatment another month, despite the fact that postponing the cycle would have been the more appropriate course of action. I was not given the opportunity to make a fully informed decision regarding the revised plan, and I believe that decision negatively impacted my outcome. Before my retrieval, I was repeatedly told to expect two eggs. When I was instructed to administer my trigger shot, the nurse assured me that I would have two eggs and explained that the trigger would slow the maturation of the larger follicle so it could still be retrieved. Instead, only one egg was retrieved, and it did not fertilize. I was later told that one follicle had become overmature and that the other egg was difficult to retrieve. This was especially upsetting because I had specifically relied on the guidance that proceeding with the trigger and retrieval would still result in two retrievable eggs. After investing so much hope, time, money, and trust into this process, it was devastating to experience another unsuccessful cycle under circumstances that I believe could have been handled differently. I wish the clinic had recommended canceling or postponing the cycle rather than encouraging me to proceed simply to avoid losing another month. Communication throughout my care was consistently inadequate. Information provided by nurses often conflicted with discussions I had with my physician, leaving me uncertain about my treatment plan and without confidence that my care team was aligned. As a patient navigating an already stressful process, clear and consistent communication is essential, and unfortunately, that was not my experience. Following my unsuccessful cycles, I submitted a formal complaint in hopes that my concerns would be taken seriously. Instead, my concerns were escalated to administration but ultimately ignored. My attempts to continue the conversation went unanswered, and I was even prevented from replying to one of their messages through the patient portal. Rather than acknowledging what had occurred, addressing my concerns, or making any meaningful effort to rectify the situation, they chose to end the conversation without accountability. Fertility treatment requires an extraordinary amount of trust. Patients deserve individualized medical judgment, transparent communication, and a clinic that is willing to take responsibility when concerns are raised. Unfortunately, my experience with CCRM Minneapolis fell far short of those expectations. Looking back, I wish I had sought care elsewhere much sooner. read more

I left CRM of Minneapolis because I had endured years of infertility, and their communication was severely lacking. I felt like nothing more than a file in a system. Unfortunately, my experience with CCRM has felt no different. If you have the ear of a nurse, support exists but if you don't advocate for yourself, nobody will. Here's why I am so deeply disappointed and honestly heartbroken: Less than a week ago, I met with the Blue Team for my IVF consult. I had joined CCRM about three months earlier and chose to try IUI twice before moving into an IVF protocol. After that consult, the nurse told me to call on cycle day 1 to schedule my baseline ultrasound, bloodwork, and pre-op physical. She also reviewed my stim protocol and ordered our prescriptions. From that point on, our entire focus was on securing our medication for the upcoming cycle.. just days away. When I arrived at the office today, I was told I needed to pay the full outstanding balance for the egg retrieval cycle--nearly $20,000--immediately. My insurance does not cover IVF, so no, I was not shocked by the cost. What I was shocked by was learning that full payment was due at the first appointment. Had someone from the business office contacted me--via message (app), task (app), or phone call--between my consult and today's appointment, I would have been fully prepared. That single communication would have saved me a tremendous amount of time, stress, and heartbreak. Instead, I was offered my first-ever consult with the business office, where I was met with absolutely zero empathy. I was told that today's appointment was "irrelevant" and that a nurse would not be calling me with next steps unless I paid the remaining balance before their office closed, just two hours later. To make matters worse, before my appointment, the front desk staff told me that if I could put something down today, I could pay the remainder by my next visit. I immediately paid $1,500 and had no issue paying the rest, I just needed a few days to move funds between accounts. Instead, I spent three hours driving, undergoing unnecessary ultrasounds and bloodwork, only to be told: Read the fine print. You should have known. Today, CCRM showed me exactly who they are. I feel incredibly stuck because I have already spent over $4,000 on IVF medications. Starting over feels impossible. But for anyone else going through this, I'm so sorry. This process is already hard enough. Emotional enough. CCRM is not it. And honestly, CRM isn't either. These are the "leading" clinics in the Minneapolis/St. Paul area, which makes this even more heartbreaking. CCRM describes themselves as offering "compassionate fertility care." What I experienced today was anything but compassionate. read more

My wife and I decided that we would contact CCRM about IVF. Knowing that there was a real risk of egg quality issues we discussed and planned alternatives beforehand, settling on Donor Embryos as our choice for personal reasons. After testing we had a meeting with Dr. Burgart in which she confirmed that my wife's chance of success with her eggs was low. We proceeded to ask her about Donor Embyros and she informed us that CCRM does not do those and that the entire concept was "Wild West" and unregulated. She then pushed for donor eggs. We cancelled our Blue Team meeting and scheduled a Purple Team meeting. Purple Team informed us that CCRM DOES, infact, do Donor Embyros and that they would request us to be added to the waiting list by Dr. Burgart. After this discussion I informed my wife that since they do provide that service there was no reason to be denied, but if we were it would obviously be because it is less profit for CCRM if we chose not to have a batch of embryos created. I found it extremely hard to believe that a doctor there was unaware of a service they provide, but held out hope that she was mistaken. She denied us, despite the fact her original reasoning was incorrect. I do admit that the donor embryo route is cheaper, but we were originally looking at IVF and it was a personal choice for us to go that route. We were lied to and denied and the only real reason that makes any sense is profit on CCRM's part. I firmly believe that they put potential money above success and wishes of the potential parents that enter, and when doing such over something so sacred that is a breach of trust that should serve as a warning for others. I wish others success where we had none, but remember that success is less profitable for CCRM and they have fully established that they the behavior of one of their doctors is questionable. In our case they put profit above our chance for success and wishes. read more

An objectively uncaring environment where all but one of the ultrasound technicians I met are poorly educated individuals and have a bad bedside manner - borderline engrained misogyny from one, telling me not to worry my little head about how things are going - the doctor forgets about you altogether - you have to ask specially to be shown how to mix and inject your meds, otherwise total self-tutorial on subcutaneous injection from the internet and no nurse interaction at all, just lab techs - no one gives you updates on progress. Dr. Amy Kohlmeier met only via telehealth with me (once), and then she forgot to approve our scheduled stim cycle and I had to be squeezed in on the date I had been meticulously planning aorund for months (I travel for work most of the time and had canceled things to be free for this window). Later, she extended my stim by one day with 4 pm notice that I would need a drug for 7:30 am injection next day, which would cost $550 at local pharmacy or $170 mail order with no guarantee of arrival in time. Beyond this, she didn't even perform my egg retrieval as she decided it fell on a day off for her. Thus, we have never met outside of telehealth. read more

The WORST fertility in Minnesota. Unfortunately there are NO GOOD fertility clinics in the twin cities or even Rochester. This company requires you to undergo unnecessary tests , including supposed "FDA" required tests for STD. There is NO such requirement, it's another way for more $$$ in their pocket. They WASTED 4 months of my fertility requesting me to complete tests for IUI, including their "Bubble HSH study" when I already HAD proof my fallopian were open. They had little availability to complete all these screeners during my non-working hours, too. I am leaving them without a SINGLe intervention! Wasted4 months without even an IUI attempt. Going straight to IVF now at Gen5 (San Diego). There are NO good clinics here in the state ladies. You have to go out of state. I tried most of them. Even Mayo botched things up. Such INCOMPETENCE and yet you will bleed dollars left and right every second. CCRM are rigid and they do NOT accommodate a protocol for your specific body needs. It's a factory, and you are just a number. Go elsewhere. Save yourself time, sanity and money. I'm headed to GEN5 as they are in network and have a stellar reputation for treating féminisés ovarian reserve. CCRM is also not on the cutting edge of technology or research. Clinics like GEN5 are. Disappointed I didn't get a single IUI attempt at CCRm. Run from this "clinic." It's a clown world there. Not patient-led care. And no one cares for you there... it's all about the mighty dollar read more

disappointed with their services. They are uncaring and rude. It feels like the staff prefer to be somewhere else! Fertility journey can be stressful and unpredictable, last thing one needs, who is going thru fertility treatment, is unresponsive and uncaring doctor (Batcheller) and staff! I will not recommend them to anything. It is hard enough to seek for fertility treatment and this clinic makes the journey harder than it needs to be. read more

Skip this place. My new patient appointment was scheduled for two weeks for Noon today 12/13/16 & I just got a call that the doctor had a scheduling conflict and they had to cancel my appointment. How horrible & unprofessional. Had to take the day off work, been waiting eagerly for this appointment and now they go and cancel on me. That's what happens when there's only ONE doctor working in a clinic. Had heard good things about this clinic but now I rate them beneath CRM. read more

I have been seeing Dr Salem. He's great. I highly recommend CCRM and Dr Salem. There is another doctor there, but I have not met her. Really tailored experience. He is incredibly knowledgeable. I would recommend not putting around with fertility testing with just anyone. He is a reproductive endocrinologist. If you need help getting pregnant and want to know that you have tried with the best, he is the way to go. No regrets. I work in the medical field, and I feel really good about his care and the quality of his staff. read more

DO NOT USE THIS CLINIC! I was donating my eggs through CCRM Minneapolis and they gave me a positive HIV test and told me this over the phone. They then suspended my retrieval without running further tests and just referring me to the infectious diseases clinic at the U of M. I was tested there and was told that I have NO HIV in my blood at all and in fact was given a FALSE POSITIVE! Then they started sending me bills that I owe money to them for all of the treatments that went with donating. I had issues with the nurses communicating from day one and when I contact their offices regarding the bills, they give me the run around and state that their vice president will get in touch with me tomorrow and then when they don't and I call again I get the same story. I STRONGLY urge anyone looking to donate to look elsewhere. You are a number to them and when they error they charge you for it. read more

I have been receiving services at CCRM since January of 2018. Dr. Batcheller is very kind, knowledgeable, and takes time to answer all my questions. I had gone to CRM in St. Paul 4 years ago. I thought about going back to CRM this year but 1. Dr. Malo retired and I would have to start with a new doctor and 2. their customer service was horrible on the phone. Anyways, back to CCRM- the only complaint I have is that the wait time for appointments can be long. I waited 1 hour for Dr. Batcheller to show for a procedure. Just this week, I waited 30 minutes past my appointment time to meet with Dr. Batcheller. Since she is the only doctor at this location, wait time can be long. read more

I tried for 4 years unsuccessfully to get pregnant in Chicago, with a very reputable clinic and doctor here. Dr. Batcheller at CCRM got me pregnant at age 41 on the first try. Enough said!!! Highly recommend. read more

CCRM is amazing! Dr. Batcheller is truly wonderful to work with. We met with CRM first since they were "in network" and they were really only concerned about getting us set up for payment. At our initial consult with CRM they had no idea who we were or what our history was, despite having had our records for over 2 months. CCRM was totally different! The initial appointment scheduling was pretty far out but we asked to be put on the cancellation list and they moved our appointment up 3 weeks. Then when we got there, Dr. Batcheller had a plan of action ready with suggestions and ideas for moving forward. We asked her about our history and she had clearly read and knew our records. My husband and I finally felt like someone was ready to help us and knew what they were doing. We couldn't be more excited about working with them. read more