I came to this location to get some Social Security stuff done…read more On a cold and VERY rainy Wednesday I sent my husband to this location at 11:30pm to get me a number. Then I drove from work to this SSA Location, i got there around 11:45pm. They called my number by 12:15 and I was out of there by 12:25. We first thought this was going to be a long and painful process, but it was fairly simple. I would give yourself an hour at the SSA. The person assisting was really nice and helpful. He was also very quick at getting everything into the computer system. Wednesdays they close at 12pm! SO you want to be in the BUILDING no later than 11:59! they wont let people back into the building if you step out!. They are very strict about closing time. As long as you're in the building before the door closes, they will assist you. Don't forget to check into the computer for a number

If you need to visit this or any other branch of the Social Security office, please try to make an…read moreappointment. Upon entering this office, the very friendly security guard advised me that an appointment was required to enter the building and that no one would see me without one. The guard handed me a card with the number to call to make an appointment. I did not have an appointment, so I left and sat in my truck, trying to make one by phone. I dialed the number on the card the security guard gave me. I received a recorded message that they were busy and it would be many minutes before an agent could assist me. I waited, waited, and waited some more. When the waiting time hit thirty minutes. I was done, frustrated, and left, never having asked any questions about my issue. I'll try again sometime. For now, time to have lunch

This has probably been my favorite place to vote. The volunteers are nice and they streamline the…read moreprocess to be very efficient. The facade seems very old and Spanish like which gives a nice home style feel. The place could use a little maintenance here and there and I hope they can get their fountains going now that we are supposedly out of the drought.

I reported an incident late evening on Tuesday, June 9, at Barns Park involving an attempted forced…read moreentry into my vehicle and physical contact by an adult male in his 30s, approaching 40. Officers responded in no time, which I appreciate. A brief assessment and translation were conducted on-site. The individual was released shortly after. I wish there had been a more thorough investigation into the individual's background, mental state, and the circumstances surrounding what appeared to be trespassing and attempted assault.

My brother recently got an e-bike for his birthday. We live in San Gabriel and he's been riding his…read morebike around the area. Anytime he passes by the San Gabriel police officers they greet him and go on about their day. On Friday an unmarked vehicle that is connected to the Monterey park police department pulled him over. He went on a power trip intimidating my brother who is a minor. He treated him like a criminal before my brother could call my mom to pick him up. Officer "Nunez" gave him a ticket and got the e-bike towed. So now we have to pay the ticket and pay to get the e-bike released. It's ridiculous how they treat people.

Horrible the lady at window number 5 is scrolling on her phone while I wait for a cashier oh her…read morecoffee is so good. And her and window 6 is just talking and I'm waiting on a card to be reprinted and they not calling anyone. They just talking so I'm leaving instead of getting what I needed because they lazy

I had a great experience speaking on the phone with Catherine Lopez she was very kind and helpful,…read morehelping me out on my casework. She was very patient and very professional. Didn't make me feel nervous talking to her 100% i recommend her for any help

New location, clean and pretty straight forward if you make an appointment…read more You get a code and once you walk in at your appointment time, you just grab a seat and wait to be called by the TV prompt. There is someone in the front that can help you with your needs and questions. My visit there took a total of 15 minutes and I was done. Entrance is in the back not on main street.

I came here to help my family apply for medicare. Very…read morequiet and clean office. The wait time is mostly no more than 20 minutes for me. Usually the security at the lobby will ask and guide you. Appointments are available depending on what you are there for. I came at my appointment time, and got called right away. The gentleman who helped us with the medicare was very patience because we had so many questions and he explained it to us throughly. We got everything completed within 30 minutes. Quick and Easy.

I HAD to visit this office to get a copy of my birth certificate to obtain a Real ID card at the…read moreDMV. The process was very smooth and organized as employees, beginning with the uniformed security guard, provided very clear instructions on what to do. All of the employees I had contact with were very helpful and friendly. The wait in line was approximately 30 minutes, as there were 25+ people ahead of me. Once inside, I received a copy of my birth certificate within two minutes. Service was VERY efficient. The cost to receive a copy of my birth certificate was $34.00, plus a $1.75 fee for paying by debit card. Tip: There is a free parking lot to the rear of the location. Tip 2-This is one of a limited number of offices to assist you if you need a copy of your birth certificate, marriage certificate, or death certificate, as long as your incident occurred in LA County.

Super small location and fast!…read more I was able to obtain a copy of my documents in about 5 mintues, I checked in and filled out the questions I needed to. Then waited till I was called and verify and paid what I needed to. Quicker option for me than Norwalk location. Staff was helpful and friendly. I was on my merry way.

Extremely full of people that don't do their job , they just sit their big & old a.... eating…read moredonuts and waiting for the paycheck while citizens who pay our taxes are hopping they even answer a freaking phone call or respond an email. That City Hall needs new blood that actually do their job, Mrs Hilda. Solis is about time for you to do something about it..

Excellent Service - the entire staff was very helpful and knowledgable. They help me obtain all the…read moreinformation I needed to fix my client issue with his property. I highly recommend this location for Los Angeles County building and safety.

They are doing the best they can, please come prepared. Bring more paper work than necessary…read more Parking sucks, get dropped off. Bring a pen, bring your id, ask as many questions as you can, do not leave without getting everything you need fix.

I was very disappointed by the attitude of an older female staff member in the first-floor lobby…read morewho spoke Mandarin Chinese. She was extremely impatient, dismissive, and rude during the interaction. As taxpayers, we expect public service staff to treat people with basic respect and professionalism. I was honestly shocked by how poor the service attitude was. I hope management can seriously review this issue and improve staff training and supervision

Walk in, no appointment, my first visit. Parked across the street where dollar store was located…read moreand entered DPSS past 11:30a. I was seen fairly quickly but likely due to my uncomplicated request. When I left near 12:30p, there was a line out the door with security limiting access inside due to capacity. Security kept the limit of people inside comfortable for everyone. I came at the perfect time, and recommend considering arriving before employees take their breaks for lunch. This location seems extremely busy, and long waits are likely common depending on your situation. With an ever revolving door of people coming in requesting help, employees look spent and over it. I don't blame them, but it was a little depressing once I was called. Most people waiting inside were in good spirits, but the energy of employees behind the glass were over it and again, I was gone by 12:30p. They probably get some out of pocket guests often. The welcome crew that guides and hands your numbers were in better spirits, they really do set the tone for everyone coming in. It can't be easy, so I appreciate everyone that made this experience so seamless.

If I could give no stars I would was given $20 dollors in cal fresh to last a whole month.read more

My first home when moving to San Gabriel Valley so Monterey Park will always have a special place…read morefor me! Quieter than other cities but still good options in dining and always continuing to have more. Very convenient to go further into SGV or directly into East LA. Fairly walkable but lots of hills in some places. Overall, a nice place to live!

Little disappointed in city services this morning. For obvious reasons I will not include a photo…read morebut this morning 7/28/26 I went out side and there in full view on the lawn was a raccoon that was torn in half with all the innards sticking out. I called animal control thinking that they would come out and bag it and take it away. Unfortunately I was immediately routed to the Monterey Park PD where a gentleman told me that the animal control services was out until Thursday but he told me to bag up the animal and leave it on the sidewalk and he would schedule animal control pickup for Thursday. Today was Tuesday and I wasn't gonna leave that dead animal on the front lawn for all to see. What's ridiculous for me was the city seems to have money for nonsensical purposes but they cannot pay one animal control officer on a weekday? What happens if an animal gets hit by a car? How about a kid getting attacked by a coyote? Again, very disappointed in this city for an important city service.