STAY AWAY FROM THIS HOTEL!! IT'S A RIP OFF, A TOTAL WASTE OF HARD EARNED MONEY, ROOMS ARE DIRTY AND STAFF IS RUDE!
STAY AWAY FROM THIS HOTEL!! IT'S A RIP OFF, A TOTAL WASTE OF HARD EARNED MONEY, ROOMS ARE DIRTY AND STAFF IS RUDE!
Their online booking is very misleading and wrong information. I booked a Family Suite (PA) which describes as * Pool Access, * 1 Queen Size Bed * 2 Single Bed * 2 Baths and * 1 mini Kitchen. The receptionist insisted that the family suite I got was on the 3RD FLOOR and they had NO ELEVATOR. They also asked me to pay the full PHP15,600 as they said I haven't made any payment yet when the online booking was made. That was the opposite of what was said on the confirmation email saying that the amount to be paid at the property was PHP7,800.
I asked for a manager to help verify the reservation. The receptionist looked at each other. One smirked while the other one just replied, "that's what really happens when you book online". They didn't give me a manager. My family was tired from the trip and we didn't know much of other places to go that may be vacant or can accommodate us by the time we get there.
Our feet were black with dirt because their floors are not clean. We found out dirty streaks of mop marks. Looked like it was not cleaned for days or they might have used the same dirty water from the other rooms they also cleaned. Towels are limited to the number of guests for the room, stiff and rough. It smelled like it was recently used then air-dried. They ask for additional fee for towels too!
I paid extra for an additional guest and they didn't even give me an extra bed, not even a rollover. These place is a RIP OFF! And with the price I paid, didn't even include breakfast.
The place is so crowded with day users using the pool. You wont be able to use it not til night time when they are gone by 9PM. We noticed in the morning, the pool had dirty bubbles and GREASE residue on the corners!
Water slides smelled like pee. And is not safe for kids!
Wifi is horrible! works for an hour and kicks you out. We had to keep asking reception for a code which didn't work.
We checked out and asked for a paper to leave comments and suggestions and they said they ran out. They didn't even give at least a blank paper where I can write on.
I highly recommend STAYING AWAY from this hotel if you are big on safety, hygiene, and good service. Their hotel staff are rude, and they are not at all bothered to show it.
I just learned after the stay too that this hotel has had several complaints from other local customers because they are unsanitary.
This hotel is a big fat joke! Don't waste your money on them! read more