Richie and Joshua were absolutely great to work with. Fixed my phone quickly and helped me work…read morethrough some technical issues. I would highly recommend!

All's gone well - so Far - Computers Issue's Fixed now…read morehave Identity theft and Hope that it can be Fixed Microsoft wanted to help but didn't Feel ... Right so I ended Call now Hope this Issue can be fixed. Richard Rust

Extremely positive experience! I have a 1st gen Apple Watch and when the screen popped of, I…read morethought I would have to replace it, but I chose to stop here at Phone Repair to see if it could be repaired. I was impressed with the knowledge level and candor. The problem was quickly identified, part sourced, extremely fair price quoted. I highly recommend having them check things out, before tossing and paying for a new phone or Apple Watch.

I thought I was going to have to get a new phone, but they were able to fix my old one for much…read morecheaper (and much faster) than I thought. I was in and out in about 15 minutes and have used my repaired phone for many months after without a problem.

I had an issue with my phone. Many of the t mobile stores try to help me with my phone calls, but…read morenobody could. Luckily, they recommended me to phone repair factory. I'm so glad they did even though I live far away. I drove all the way from Davenport, the moment I walked into the store, I was greeted with a friendly smile within 30 minutes.They had my working again. I feel blessed because I had this issue for more than 2 months. Definitely. We'll be back and we'll tell all my friends and family

Went to T-Mobile and they recommended this spot for screen repair. Came here for because my phone…read morewas cracked and I noticed that the charging port wasn't letting my phone charge. The price to change the screen wasn't bad so I paid $80 bucks and then I asked to change the battery and they recommended a replacement for another $70 bucks. I came back a month later because I needed them to check the battery port or battery because my phone wasn't charging at all, it was impossible to charge it with any cable. This time Í was told they were going to check the charging port and something else inside. They charged me 100 bucks because they said it was something in the battery inside and when they go hand me my phone the screen was blurry. Something was wrong with it. Again, they had to change my phone screen, waited 2 hours and a half more they changed the port as well it was just super annoying and In consistant

Quick service, very professional and friendly. The pricing was explained when I dropped my Apple…read moreWatch. I will return in the future should I need any more fixes.

Khalid did an outstanding job with my iPhone repair. The service was fast, professional, and…read moreexceeded my expectations. I truly appreciate the quality of his work and would definitely recommend doing business with him again.

Service is really bad - bad enough that they had to change the name of the company to Imperial I.T…read more He doesn't know what he is doing, wiped my husbands computer clean. Was suppose to back up everything and didn't. Opps sorry - just doesn't get it.

My 4 year old laptop wouldn't charge. I felt sure it was the battery and after seeing a YouTube…read morevideo on how to change it, I decided to let a pro do it. Saw great reviews on Yelp so I dropped it off and paid the $50 for testing and evaluation, a fair price. A few hours later I get a call, it's not the battery but just a charger. I'm almost shocked with their honesty. I told them I needed an expensive battery replacement but they did the right thing and ordered the charger. I hope another 5 star review helps you to do business with them. They are competent, affordable and honest.

Update !…read more Thank you for your response. I need to correct several inaccuracies in your statement. First, when my dad returned on February 12, he was told the issue was caused by the phone being dropped. At no point during that visit was "water damage" mentioned. Now you are introducing a completely different explanation. Changing the cause of damage from "physical drop" to "water damage" raises serious concerns about the consistency of your assessment. Second, I personally received the phone on February 11 -- not my father. The device was not "fully tested in front of us" as you stated. There was no detailed inspection of the camera, Face ID, or internal components in front of me. In fact, I had to remind your staff to return my phone case, which they initially did not give back. That same night, while charging, the phone shut off and the display never worked again, although sound and alarms were still functioning. This indicates a likely internal issue, not external damage. I also still have the screen that was removed. There was no water exposure. The phone was not dropped. I have owned this device for years without internal failure, and these issues occurred immediately after your repair. Additionally, the main camera stopped focusing right after the service, and there was clearly a loose component moving inside the camera module -- something that did not exist before. Both phones that received battery replacements at your store are now overheating significantly as well. The problems began immediately after your intervention. That is not coincidence. I am again requesting a refund for the services performed. I am open to resolving this respectfully, but I cannot accept responsibility for issues that arose directly after your repair -- especially when the explanation keeps changing. On February 11, my dad went to the store -- just so there is no claim that we were never there. I brought in an iPhone 12 Pro Max with a cracked back glass to have it replaced and decided to also change the battery at the same time. My dad had his battery replaced as well and purchased a screen protector for a new phone. That same night, while my 12 Pro Max was plugged in charging, it suddenly shut off. The screen never turned back on, although the phone still had sound -- my alarm went off the next morning. On February 12, my dad returned to the store to report the issue. He was told that I must have dropped the phone and that the damage was my fault. That is completely false. I had used this phone for years without any internal issues, and the malfunction happened immediately after your repair. Because we were scheduled to leave for a cruise that same day, my dad had to leave quickly. Once we were already on the ship, we realized the main camera would not focus. When moving the phone, you could clearly see something loose moving inside the camera module -- something that was absolutely not present before your service. In addition, both phones that had battery replacements done at your store now overheat excessively, which raises serious concerns about the quality of the work performed. At this point, I am formally requesting a full refund for the services provided. Three separate services were paid for, and all three resulted in new problems that did not exist prior to your intervention. I do not live in the United States and had to return to my country without a proper resolution, which makes this situation even more frustrating. I expect a prompt response regarding my refund. And if there is any claim that my dad was never there, I do have the business card of one of your employees who personally asked us to leave a review. Until this is resolved, I strongly advise others not to bring their devices to this location. Based on our experience, the workmanship was careless and unprofessional, and I would not recommend this store to anyone.

Excellent service from start to finish! The team was professional, fast, and really knew what they…read morewere doing. They explained everything clearly and repaired my phone perfectly. The prices were very reasonable, and the customer service was outstanding. Highly recommend this repair shop--quality work and people you can trust!

Shoutout to Rocky at T-Mobile who was very helpful in assisting me with a situation. I need to set…read moreup call forward and she diligently worked to resolve this issue for me. Thank you so much for being awesome :)

Went there to do a buy 1 get 1, for my daughters. The manager there, an African-American male, lied…read moreto me about all costs and then added sprint's complete care with AppleCare after I told him not to, thereby blocking my ability to purchase a cheaper more superior plan from Apple directly. Btw, I described the person so you know would to avoid and I am African-American as well. Liars come in all colors!

I have been a loyal customer of Smart Devices for years and i'm satisfied every time! Nick is the…read moreone of the most reliable repair men our town has!! He has repaired multiple devices for me in a great timely manner for such great prices.

great place nick was very welcoming and helpful made my experience very easy and comfortable Thank…read moreyou