The workers struggled to hear me and talk in English. It was way overpriced for a simply screen fix. It was even botched a little bit. Would not recommend to come to this location. They also left a hair sort of thing inside of my screen. Terrible experience. read more

I can't speak to all Cellairis employees' capabilities, but rest assured that Tadan is the phone guru, the phone whisperer, the phone grand poobah. He is a veritable phone master and has completely restored my faith in phone humanity. Thank you for saving my bricked phone from paperweight hell, Tadan. You are a god among Samsung, Apple, LG, Google, etc. men. read more

Where do I start? Purchased a screen replacement from these guys which from a price standpoint rivaled Apple warranty screens but for speed and hassle I just went with this place as they had offered me the less expensive version which was around $150+. I got it home and noticed the phone was typing in a bunch of extra stuff/babble when I'd attempt to type letters and not reacting to my finger properly and was all over the place, causing me to always have to delete stuff. I did bring it back and the worker actually has the audacity to argue that he had told me it was the "cheaper" model. He had also acknowledged when asked in small talk if they just buy these cheaply from China and flip them for a bunch of money, almost gloating. Why would you even sell a cheaper screen that you know isn't going to work properly to a customer with zero disclaimer it will have a bunch of issues? So then I invest another about $180 to get the more expensive screen which again, now combined price with what I already paid. This total cost now rivals the Apple warranty screen cost I could have gotten at Best Buy, if not more expensive.. I felt so ripped off and my phone was all out of whack as prior to buying this the associate recommended I do a "factory reset" on my phone which for one didn't fix anything and then eliminated a ton of my pre sets. This was done experimentally on HIS recommendation to see if that fixed the issue regarding the junk screen he had sold me. Anyway, a couple months go by with seemingly no issues and then suddenly, the more expensive screen I had boughten randomly started showing all these lines and discoloration and wasn't even cracked or busted. I take it back as when I looked into it troubleshooting on the Internet this is usually caused by wiring becoming loose or disconnected which I conclude was most likely the result of the associate's quick job in applying the replacement screen, but again this is just my opinion/possible conclusion. A newer associate tells me that he normally gives a two month warranty if I have a receipt, however, I had tossed that receipt a while ago as the screen appeared to be working fine. After proving to him that I had purchased the service by showing him my online bank statement via my phone and him looking and acknowledging the business name on the statement was from the booth, he then proceeds to tell me that he won't work on it unless I pay him. Funny how I was told it essentially would have a warranty with a receipt yet magically dollar signs appear when I prove I purchased the service! Unbelievable! Long story short, I didn't spend any more f-ing money there. Told him I planned to write a review regarding my experience and possibly dispute the charge with my bank. He didn't even seem to give two sh**ts, he was more fixated on MORE MONEY. I walked away and took my phone to my provider in the same mall for trade in, and luckily they agreed to take it as is. This Cellairis place wasted hundreds of dollars for me. Which makes me wonder, would the money the associate was seeking to have ended up being pocketed then being he said I'd basically be under this recent purchase warranty with a receipt? I don't know who owns this place but they need to be aware of who they're hiring if these associates are doing a piss poor job/charging when they shouldn't be. Total greed and no pride in the shi**y service and junk they sell (in my opinion). BEWARE, My recommendation: go elsewhere for repairs! And not somewhere like this that'll void your Apple warranty leaving a error message on your phone that the screen couldn't be authenticated! Not worth the little you think you'll save initially! Don't even bother! Grade F. read more

Had an iPhone 5 screen replaced this summer, under the premise of "Total Replacement Coverage". Total replacement is advertised on their website, and includes replacement for any reason during the life of your phone. Well, of course the screen cracked a few days ago, and I called to set up a replacement. The worker advised that total replacement plan wasn't offered at their location. The owner proceeded to explain that he is a franchisee and his store wasn't in on the program, despite the fact that the website states a guarantee. So in the end, he wasn't obliged to honor anything, and he couldn't help me. He offered to reduce my replacement by $24, an offer on which I passed. This appears to be the classic bait and switch technique. In addition, the quality of the glass is suspect, as the phone wasn't subject to serious impact. The damage occurred from less that a foot drop, onto a wood table. The phone had a case with rubber impact absorption as well. In summary, I will go elsewhere for the repair. here is a link to their site: https://www.cellairis.com/stores/st.-cloud-crossroads-center-iphone-repair read more

I called Cellairis prior to taking my iPad in to have the broken screen fixed. I spoke with an employee who said he wouldn't be there when I came in later that evening, but the person who would be working at that time would be able to fix it. I asked twice if I would be able to drop it off around 5:30 and it would be done and ready for pick up that same evening. The employee assured me, both times I asked, that this would be the case. Well, NOT the case as it turns out. When I got there, the evening employee said he had only practiced on old iPads and wouldn't be able to fix it, so I'd have to leave it for the next day. Not acceptable when I specifically asked that question more than once and had to drive 45 minutes one way to get there. read more

I brought my daughter's phone in to see about getting her phone screen replaced. I was quoted a price of $110 and told they would provide a screen protector and 30 day warranty. After the repair was completed, The bill was just over $150. What they don't tell you beforehand is that they charge you for the screen protector on top of the repair cost. read more