Barton Crossing. Every water shutoff valve is broken in my Barton Crossing apartment. The hard water stains my tub orange. You can hear every utterance of your upstairs neighbor. The plumbing doesn't even make it to subpar. Condensation keeps the water closet nice and damp. One water valve handle is completely sheared off. No maintenance on these units at all. AC is so taped up there's no place to install a filter. Stay away or rent at your peril read more

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The don't take care of their apartments they love to let birds just nest right up in your walls like that's not a fire hazard or anything and I've been here for two months . They said the place was renovated . The windows weren't even clean let alone "renovated " the gave a old ass fridge that pretty much stopped working cuz the freezer fan went out and took over 2 weeks to replace a 20$ part for it after saying it would be there the same week . Also maintenance say they they're gonna do stuff all the time and don't and the trash maintenance request even if they haven't done them !!! read more

If I could give no stars I would. Customer service needs lots of work. Receptionists should not comment on personal situations they have no idea about. Cars are towed at random for no reason and they blame the tow company they have a contract with. Maintenance requests are slow to be taken care of, even emergency ones (waste coming up through a bathtub does NOT constitute an emergency here). Snow removal is laughable at best and its needed at this complex as it is on a steep hill. Any type of problem that arises is a problem and half to get fixed with these folks (they have tons of excuses). If you can avoid them by all means do. read more

My wife and I have lived here for about a few months now and the beginning we had no refrigerator for about a month again refrigerator is broken. We get told that we will get one. New sent to us happen to call the office to ask where it's at the lady in the front says we don't have anything about a new refrigerator Property people are fine. Maintenance SUCKS as far as management!! read more

If you are a person who is looking to rent at a Celtic property, from personal experience, don't even give them the time off day, you will regret every single second off it. I've been renting for the past 10 years and never have I experience such a horrible experience, I'd rather live in a car then these apartments. they never fix any off their issues, they are one off the dirtiest and laziest companies I have ever seen. if you complain they will target you and make your life hell. every comment since 2016 lines up with the same issues up to this point! for years they have been targeting, screwing over tenants, never resolving anything, and makes excuses for anything their responsible for. if you want to save money, don't come here. you'll end up spending more then you can afford to live okay. if I had power of attorney, I would off sued this company. someone seriously needs to shut these guys down. read more

Lived in one of their units for almost a year. Never ending amount of maintenance requests and issues that never actually get fixed. For instance, they replaced the water heater only for us to not have hot water for a month, regardless of how many times I called and maintenance requests to fix it. Cold showers and heating up baby's bath water in microwave for a MONTH. That's just one thing, not even gonna get into the many more. In winter they do not salt their outdoor stairs either. Both of exits in the front and back have outdoor stairs. I was 6 months pregnant and slipped and fell down the stairs on the way to work one morning. 0/10 TERRIBLE. read more

This company actively tries to break the law and will cause you massive headaches if you have to deal with them. Rent with anyone else. I observed their illegal behavior twice. First, I tried 3 weeks in advance to schedule a move-out inspection with them. No replies for weeks. Eventually I followed up a few days before moving out. They said "we're too busy, we'll do the inspection after you move out." This is illegal: the law is clear the tenant and landlord must be present and sign the inspection report: https://www.servicealberta.ca/pdf/tipsheets/Information%20for%20tenants.pdf They continued insisting they would not come do the inspection as requested until I pointed them to this law. Finally they relented and agreed to come, after weeks of stress and uncertainty. The other time: the place I rented had a fireplace. It was not functional, and filled the house with smoke. I hired a professional chimney sweep. He evaluated it and determined it needed to be cleaned to be up to fire code. I paid him to do this, expecting reimbursement because it's also illegal for a landlord to provide housing that is not up to fire code. They refused. Two counts of illegal behavior, plus countless acts of blatant unprofessionalism, unanswered emails, rude replies, and generally horrible experiences. Save yourself, rent with anyone else. read more

I called to complain about a couple of things. One being no one comes out and cleans up the property. I'm disabled, and I sweep the stairwell in the driveway. Also, to report squatters had ripped the bars off the window of the apartment across from me, and had been occupying it for several months. I was told that it was up to me to call the police they would do nothing. When I continue to complain, the woman on the phone said I'm going to hang up on you now and she did. My lease is up and they are trying to give me $100 rent raise, that ain't gonna happen. read more

Should have listened to my sister.. she had an experience with Celtic that caused her to brake her lease early and move out due to the lack of attention to a problem she had. My issues started early October when I noticed the wall behind my toilet was showing signs of water damage. I put in a maintenance request and a few days later after not hearing from anyone I wake up to my bathroom ceiling caved in and flooding my bathroom. This break in the ceiling was over the bath tub not the toilet where the original signs of damage was noticed. I went into the office to address this. I was told that water travels the path of least resistance and the original issue was not fixed the ceiling was fixed within a week. Fast forward another few weeks and I noticed mold in my vanity cabinet where my toothbrush is. Maintenance came out again and put kills on the wall and repainted to make it look nice. I expressed my concern about the original problem was the leak behind my toilet wall. They did not address this. Another week goes by and more mold in my cabinets now the one above my toilet and on the wall. I called and put in another request to fix it and finally they came to address it I told them I need them to check the wall that had the original water damage by doing that they needed to take out the cabinet and I understand this is a lot of work but it needed to be done. By doing this we had found that there was a crack in a pipe carrying the water from the toilet above. This was the water leaking. Several maintenance man had come in to use gorilla glue glue to try to stop the crack and then another maintenance guy after that didn't work came in to put gorilla tape around the pipe to fix the issue I expressed that this was not fixing the issue. And again I had to put in another maintenance request to have someone else come out and then called the office and verbally expressed my concern and was informed that my suggestion of needing a plumber rather than a maintenance man to fix the issue was a violation of my lease. My bathroom wall has been open for two weeks now. Maintenance did come in to finally fix the pipe with proper tools like a new pipe and steel my bathroom wall is open and ceiling is open there is a stench coming from the wall that I cannot stop with multiple sprays of bleach. I'm only writing this because I want to help someone that might be wanting to lease from Celtic to not least from Celtic property management their attention to management and maintenance problems are absolutely trash. read more

Celtic Property Management - Property Management Near Me - Kansas City, Missouri

BUYER BEWARE. Only gave 1 star because I can't give 0 stars. Extremely rude, aggressive, and mean women in the office, treating you as if you are stupid. I lived in a duplex in belton since the original owners were still managing it, for roughly 7 years. Celtic's maintenance is very lacking and sub par. First clue to their scumminess was the first summer they took over they failed to maintain the adjacent lawn to me, then I recieved a code violation from the city for that. Then my main drain became clogged for quite some time, and sewer gas was entering the living space making it smell like s**t. I had to put in 2 maintenance requests for that. I have put it in several requests for a tree to be removed that is damaging the roof, and it has been repeatedly ignored and cancelled. 2 seperate times, raccoons found their way into the roof joists because maintenance wouldn't properly fix the roof vents, and the eaves/fascia boards. The second time, they have now been in the roof for going on 6 months now. They sent out a "pest guy" to trap them but hardly nothing has been done. Pee and poop stains, and sagging ceiling sheet rock due to the coons living up there. They sent a 24 hr notice for me to provide keys to the unit (they never previously requested), and then LESS THAN 24 hrs later sent a text stating they will be out to drill the locks (despite me telling them I would be glad to be there to meet someone and give a key). That is when the women in the office called me while I was at work, screaming at me an being condescending and insulting. The maintenance dept barely communicates. DONT rent from them. Terrible management office. read more

Would give 0 stars if possible. Moved into a unit that was so disgustingly dirty, it took me and a friend over 10 hours combined to clean it to a point I felt comfortable moving in. Maintenance would rarely actually fix issues or would take literal months to come fix one thing. My floor was so uneven that my doors struggled to open and close all the way. My walls visibly were bowed in. Security is not a priority for this company. They allowed an endless stream of homeless people in the building and only changed the building door code once in the 2 years I lived there. I know a lot of people complain about their landlords, but this leasing company and the property I lived in are BY FAR the worst I have ever experienced. read more

Yay! I'm no longer under the management of Celtic Property Group so I can FINALLY write a review on how terrible these people are! So my partner and I moved from California in May, and we lucked out on an awesome house right next to the school that my partner is attending. We were psyched, because for the budget that we have, we wouldn't have been able to find anything better. Ashleigh, our Celtic representative at the time, was wonderful and accommodating and responsive and everything that you would expect when renting. She made our move-in day go smoothly and I greatly appreciate her hospitality. Unfortunately the nice comments end here. Ashleigh has since left the company and our experience henceforth has been an absolute nightmare. Here's something you NEED to know if you are renting from Celtic: they don't care about you, or ya kids, or ya husband, or ya maintenance needs, or anything that would require them to do actual work. They collect money from tenants, and blow time in the office blasting inappropriate music (might I add that the office manager, Carmen, told me not to use profane language in her office at the exact same time her music said 'f**k ). If you call the office and leave a message, don't expect a response. And if they do answer, don't expect anything productive to come of it unless you are inquiring about tenancy. They are rude, condescending, disrespectful people who should not be in this industry. Carmen, the office manager, always assumed negative intent whenever I inquired about something or called the office for any reason, given that I was lucky enough to get her on the phone. If she ever came up with a valid answer to a question, it was always just a short, unhelpful response that just barely satisfied the question. Had I known that the property was being managed that badly, I would have never signed with Celtic. If you or any friends/family see a property that is run by this corrupt company, just keep scrolling. You will thank yourself later on down the road when you see Celtic pop up on the news (again!) for not maintaining their properties. read more

I'm counting down my days. Four days without heat. Two days with an open hole in my ceiling drywall when someone came to "fix" some water damage but didn't return. Plan to call the office yourself anytime you need snow removed or grass mowed. They MIGHT get around to it. They entered my apartment without notice and CHANGED THE DEADBOLT to an automatic one when I was at work. You will be ignored for days when it comes to any request, even regarding prorated rent amounts in your last few weeks. Rent is cheap but it shows. Tons of damage when I walked in to rent and I'm sure they'll still blame me for it since the management company changed mid-lease. Somehow Celtic is worse than the company who had it before. Don't rent from them, no matter how cheap it is! read more

I was held at gunpoint outside my apartment while getting my keys out of my car. My car was stolen (it was recovered and we're still dealing with things) along with the apartment/building keys and information with my address on it. When I called to tell them, they had zero sympathy and were mostly annoyed that this created work for them. They changed the apartment lock but the building lock has yet to me changed. I have not been able to sleep at my place because I am scared they'll return as know where I'm located. I was told by my victim advocate and the prosecutor that it wasn't safe for me to return. This did not phase the office at all and told me I would have to pay the buyout fee despite this not being my choice to leave but rather a need to vacate for my safety. Do NOT rent from this company. Any communication with them is short, rude, and overall unpleasant. They do not care about your safety and will throw "Fair Housing rules" in your face when concessions to leases are actually allowed. I hope nobody has to go through the trauma I experienced on top of dealing with this unprofessional office. As a former Property Manager myself, I'm aware of what's allowed and they simply don't care to explore options to help you out. read more

Celtic acquired KCAI student living space known previously as Chequers - now known as Flats at Walnut - after the school had let go of the property. All I can tell you, maybe personally about Flats at Walnut, is that it is a nightmare. Cockroaches, mice, and squatters. Lots of crime in the neighborhood. Dumpsters looted, screaming crazy neighbors in the complex behind us, gunshots. Maintenance is not terrible with timing but won't always solve your problem. Property manager never listened to their voicemails and never returned calls or texts. Very hard to get ahold of this management group, especially when I experienced multiple break-ins and my friends were stalked on the way to their doors. They did change from keys to keypads on the doors - but only after 3 days after the incident in which a man carrying something that could be identified as a weapon broke inside. Any time I dealt with the current property manager, she ALWAYS mentioned not being able to keep track of everything because she deals with so many tenants - true, I get it - but also, wow, a little inconsiderate concerning safety issues! It made me feel like *I* was the problem!! She also recommended I buy myself a taser to keep myself safe. Just silly. Celtic doesn't care about Flats at Walnut and doesn't care about the safety of their student tenants. They just care about getting the crappy areas emptied and renovated to sell it off to a couple poor, young, gullible souls. And hey - it worked. I'm moved out to somewhere much nicer. read more

Horrible! im disabled missing all 4 limbs. I have lived in Park Place for 3 years with my emotional support dog. They brought the place from the previous company AMG when they brought the place I had my dog. Now two years later ( no one has ever complain about my dog in my apartment complex) I'm in violation of the lease because I ask about the pest man knocking before entering the apartment and a 50 dollar charge. they want me to get rid of my emotional support dog and pay $600.00 dollars in fees. read more

Run. For. Your. Life. The apartments look pretty good, and I feel badly for the owners who entrust them to this management company. Despite their location in Brookside, they have a slumlord mentality, they don't seem to know how to behave professionally. I had no problems until I gave 30 days notice (I was month to month) and suddenly the obese Latina property manager (Carmen?) was going ballistic. I get that it's disappointing to have a tenant who is never late on rent and has never caused a problem move out, but that's why I was month to month - so I wouldn't have to break a lease when I found out where I was moving for work. All my prior interactions had been with Ashleigh (who quit) and DJ (still there now, and DOES conduct himself with professionalism and courtesy - he should be the manager, IMO, but he's the front desk for now). Carmen appears to be the troll under the bridge; unseen until you sure wish you hadn't. I learned that Carmen had been dishonest and misrepresented my move-out situation to the owner of the management company (I had trash staged in the breezeway for under 24 hours, she told him it had been there for weeks and was still there, though neither of those things were true - I had Bellhops remove it yesterday, under 24 hours from when I started stacking it). I'd assume that someone who lies easily to their employer might also be capable of more serious shenanigans. Despite my short residency and the no damage to the unit, her dishonesty with him and her adversarial, screamy, low-class behavior makes me wish I'd listened to the reviews and avoided this company. Yes, their rents are comparatively inexpensive and some of the properties look decent. That does make it tempting to disregard public opinion and give it a whirl on the premise that dissatisfied former tenants are sour-graping. They're not. It really is as bad as they say. And you are very likely not to find that out until you give notice. For people considering letting this company manage property, DO NOT DO IT. The downstairs unit from mine has a buckled floor from an unknown plumbing problem that they have never fixed. There is structural damage to that unit due to that underlying problem and they are ignoring it. The tenant has been living with that for the full six months that I've been here and she says it's been even longer than that. The wood floor is ruined. It was leaking into the downstairs apartment. And they just ignored it. At some point their negligence will cost the owner a fortune in repairs. If you own property, do not entrust it to these people. They put on a pretty good dog and pony show when they're trying to sign a tenant or client, and you probably won't meet the emotionally unstable obese Latina (I never did until this week) because I think she would seriously put people off the concept of working with Celtic. I only give the physical description so you'll recognize her and be braced for that caliber of interaction. I recommend walking away from her if you see her. Ask to have whatever she's saying put in writing and left on your door, and just walk away. Don't come down to her level. It's a long, long way down to there from "respectable" or even "sane." Not worth the walk to get to somewhere you don't want to be. This company does not treat people or property with any respect. You will entrust your property to them, and they will willfully neglect it, and probably blame tenants for damage even though the problem was reported for months, and months, and months - and never needed to actually cause thousands of dollars in damage from being ignored rather than addressed at the outset. As responsible, conscientious people learn from reviews and word of mouth to avoid them, the tenants they will be left with will not be the sort you'd want living in your property. The fish rots from the head, and the property manager is putrid. If you decide to use them, expect your property to be mishandled. If you decide to rent from them, be aware that no matter what things look like before you sign that lease, the situation will devolve into what looks like downright psychotic behavior when you will no longer be giving them money. My last tenancy was six years long. I have always received a full return on my deposit. I don't expect to this time, but not for cause. It's just a company I wish I hadn't done business with. If I do get my deposit back I'll be back to update this review with that information. If I don't, I will provide information about how much I did receive back and post photos of the condition of the apartment so people can get an idea of how reasonable they are about that. They have high staff turnover. In my short period here I saw quite a few people quit them, and now that I've met Carmen I understand why. Just don't rent from here, don't hire them to manage your property, just don't do it. Pay a little more to rent from (or work with) more respectable people. read more

By far the most poorly managed place I have ever lived . No water at all or no hot water or water pressure for days on end multiple times . They take forever to fix things . Plus the excessive water bills due to the leaks and no offer to make it right by reducing rent or putting you up in a motel . Lots of hidden fees and charges as well . The office staff is rude and unprofessional. The lawn would go months without being mowed which they agreed to do . And to top it off they changed the locks before I was completely moved out Iocking my two precious cats in . Please do not go anywhere near their properties . My house was very cute but I had no idea a company could be so awful ! read more

Terrible company to rent from. Horrible, unskilled, unprofessional property managers. If you ever have to rent from these crooked people make sure that you keep an attorney handy for all of your legal needs!!! read more

This is the worst Management Company I have ever had the displeasure of renting from. Rodents, violation of federal law, rampant mold are some of the amenities they do not mention. They even have lost a recent lawsuit! The tenant was awarded damages and Celtic Property Management refuses to pay. Todd Lattish has stated he will "fight" the lawful recipient of the judgement rather than abide by the rule of law. Try refusing to pay your rent when it is owed to them and see how fast they evict you. There are many fine property management firms in the KC metro area, Celtic Property Management is not one of them. Steer Clear! read more

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Run away! We had four different property managers in the three years we lived at Wellington Plaza- each was worse than the last. The most recent manager, Gina, had absolutely no interest in the needs or safety of residents. They will lie to your face, and never fix anything. Gina could not even be bothered to show up to sign a no-trespassing warrant against a vagrant living in our basement and stealing from storage units. The recent google reviews make me sick, they are so obviously fake. I know some of the people who wrote them, and they should be ashamed. read more

This is THE worst management ever. They are very unprofessional and rude. I called in three times to make an appointment to show one of their apartment and they canceled it without any notice or apology. Stay away from them! read more

Do not rent from these people!!! They are the most unprofessional and disorganized business I have ever dealt with. They can't wait to rip people off. They lie about fees and double charge you for things you have never heard of. Then they will send you a letter saying you owe them money but won't tell you what you're paying for. I have called them 4 times for over a month about getting our $600 deposit back but they just blow me off and never call me back. If they only knew that my father is an attorney that deals with these kind of theives on a daily basis maybe they would listen. I am so glad we got away from them when we did. Landlords are never great but these people are beyond awful. read more

Based on old reviews I see why people would be hesitant with Celtic. However, I believe they have really revamped everything including management. Everyone had been very communicative throughout the process of signing the lease and getting settled in. Compared to some closer properties I never had any bug issues which was a relief. The flooring and everything was brand new and in great condition. Although management is not on site, their emergent response team gets back to you right away! I was locked out of my unit and had help within 15 minutes. All around a very pleasant stay with no complaints! read more

I was discriminated against by Celtic Property Management Property Manager, Gina Schiraldi and her Property Management Assistant, Marley Stinson. On June 23rd I submitted a maintenance request to report a clogged drain. On July 2nd, I submitted a second request to report that same issue, because it was not dealt with. On July 15th, I had to submit a third maintenance request because additional issues needed attention. In addition to a clogged drain, I now had a heavy water leakage coming from my 2nd floor ceiling, originating on the roof, causing water to fall through my Kitchen Light and all over my countertop. This was a huge concern and for the lack of response I sent an email stating how I felt. I also let them know that I have the right to withhold August rent until these issues are handled. I called to follow up on this email with Marley that same day, July 15th, and Marley treated me very poorly. She did not take the time to listen to what my issue was and she rushed me off of the phone. Today, July 16th, I was called by the Property Manager, Gina, who was even more disrespectful than Marley. Gina said she called to follow up on the requests that are already in progress. In turns out, that she actually called to pick a fight with me about my comment to withhold the rent. Gina had a very hateful attitude, continued to speak over me, and make demands. On the call, Gina proceeded to make me feel less than and like my complaints didn't matter. Gina exercised her privilege in effort to silence my voice. The lease outlines responsibilities for both the tenant and the property management company for which we are both responsible. If one party (the property management company) is not going to uphold their responsibility to provide a safe place for me to live (the tenant), then I do not need to pay rent. As I submit this complaint, there are several issues not just in my apartment, but in the entire building, that are being neglected and are housing violations: the fire alarm in the 1st Floor hall way and basement does not work, the fire alarm in the basement is inactive, there is mold in the basement and garages, the protective lighting surrounding the building is out, the ceiling is leaking into apartment unit, the parking lot is not level and has cracks that caused injuries and the roof shingles are falling from the sky. read more

The apartment I looked at was really nice, with big window; ultimately I rented elsewhere, but the staff was friendly.

All of the nice talk with Shannon, Casey, Cassie, ANYONE is all a load of crap. They pretended to care about my situation but now they have changed their story and are saying we can no longer get money taken off of our rent for the lack of hot water. 2 maintenance workers came in and replaced knobs on the sink (????) anyway now the hot water is BROWN in the bathroom sink and bath tub. I have told them about this and STILL nothing has been done. As I said I moved into my apartment in APRIL. My lease ends in a month and a half. ALSO, this nice little gem happened last night. My power went off in the middle of making dinner. I called KCP&L and they said the power was on and to check the breaker. WELL I don't have a breaker box in my apartment, there is just one for the whole building and it's locked up. I called emergency maintenance 3 times and nobody replied at all. It got so hot in my apartment without any air conditioning that my cats started having heat strokes. ALL BECAUSE THEY COULDN'T BOTHER TO SEND A MAINTENANCE GUY TO SIMPLY CHECK A BREAKER BOX. SERIOUSLY. LUCKILY a previous manager lives in my building and had keys for the breaker box. He said the new management has NO IDEA what they're doing and that he is going to move out the first chance he gets - AS AM I. It is just plain neglect of my rights as a person at this point. Without electricity for 24hrs, I had to throw away ALL of the food in my fridge and my apartment smells like rotten food. DO NOT RENT WITH THESE GUYS. You will be treated as nothing more than a paycheck to them. They DO NOT care if you are clean, healthy, and comfortable in your place. You could have a heat stroke and die apparently and they would just pretend to care. PLEASE AVOID AT ALL COSTS. SLUM LORDS THAT DO NOT CARE AT ALL. (The only thing I like about Celtic Property Management is that they got rid of Jim Fiori. He was the worst property manager I've ever dealt with in my life.) read more

I live in Randall CT and this is the worst place I've ever lived in. They will not fix anything wrong with this place. We have mold, we have a sink that didn't even have a pipe attached to it, we have a back door that doesn't lock, but if we put our own luck on it they'll break it. We have a lock on the entry door to the building, but it doesn't lock. Recently we had a homeless man living in a vacant apartment, smoking weed and causing cops being called all the time. Such a disturbance that wouldn't have happened if they did their job and made sure the doors locked. The manager, katie, is the worst manager ever. She doesn't do her job, she sits in her office on Facebook all day. They don't give receipts for rent, so they will use that against you and evict you for failure to pay rent. Save your time, money and health and find another place to live. read more

Randall Court in Gladstone Missouri.... Omg. It looks like a property that has no manager. However the truth is there is horribly unprofessional rude management. They come and go, each worse than the last. The latest is Katie Vick. This woman obviously cannot read a lease. If you ask for maintenance or wonder when the sink holes in the parking lot might be fixed, she will issue a bogus lease violation. Things clearly not in the lease. She tends to make things up as she goes along. We pay rent on time, every month yet we are hostages in this shithole. read more

I have been a resident at The Lodge Apartments now for 6 months. To this point, everything has gone pretty well. The manager, Tandy is very professional and tries everything in here power to make things right when it isn't. I can say the same for Price our maintenance man. He acts and shows that he cares for the property and most importantly, the residents. At this point, I would say I will be renewing my lease. E read more

I have lived with Celtic Property on 2 different times. While at my current property there was an issue in the past with the previous management. However, since they took over after the incident, things have started to change and get better here. I know that not everyone will agree or have the same review but I am definitely referring people here. I am only moving out to move close to my work or else I would renew my lease again. They are great with answering all of our maintenance request and they have worked with us on countless situations. Gave 4 out of 5 due to previous management screw up's. Thanks for everything. read more

This property management has taken on more than they can handle. I rented out The Phog apartments with a promise move in date before the construction was completed. Weeks before move in they requested us to move our move in date a week or so because the construction has taken longer than expected. The day I moved into there were no doors on the apartment and finishing a were still in progress. We lived there for months hearing the construction going on before they finished the entire building. A few months into living here I woke up to find Carmen and the property owners with a group for a tour in my living room without any warning. No courtesy email or call. Although they have the right to enter the apartment at anytime according to the lease, doing so without warning was unprofessional an rude to say the least. At the end of my lease I chose to leave this apartment due to management and the safety concern. When I called about my security deposit they chose to deduct money to steam clean the two small bedrooms (160 dollars). After carefully looking at the lease there was no mention of having to steam the carpets if not visibly soiled or damaged.Yet they insisted they will charge me regardless because it is implied. The apartment was spotless and vacuumed when I left it and very disappointed in their management style. I will not do business with this company again and would advise others to look elsewhere because this is the worst experience I've had with any Kansas City area property management. read more

A couple of years ago, I lived in a Celtic apartment in West Plaza and absolutely loved it! Our property manager, Cassie, was professional, trustworthy, and extremely nice. We had a great experience, so after living abroad and moving back to Kansas City, I decided to call Celtic again. My second experience with Celtic was awful. I spoke with Maria on the phone about an open apartment in my old complex, but the next day it was gone. She told us about a different apartment, and we decided to check it out. When we came to her office for our appointment, she had no idea or remembrance of our scheduled appointment. When we got there, she had already leased that apartment, but she had another place we could check out. So she took us on a tour of the third apartment. It smelt terrible, there was a layer of dust everywhere, blinds were broken, and the wood flooring was destroyed. She got irritated and defensive with me asking standard questions about the maintenance and bills of the building. By the end of our tour, she had insulted my roommate and I twice. Long story short, I would not trust her to be my property manager. read more

I was trying to rent an apartment for my son who is in college in KC. I live in Chicago. Shannon from Celtic helped me find an apartment after a couple of calls and then stopped returning e-mails or phone calls. I finally reached her and she pretended she had never spoken to me. I forwarded her our e-mails and she did not respond. She always acted perturbed if you asked any questions and was totally unprofessional. I wouldn't use them - there HAS to be someone better. read more

I am only giving one star because it makes me give something to review. I lived in their four-plexes on Holly Street. I have had 4 different property managers in a year. We are never notified when a manager switches you just keep getting no responses to your emails or calls. I have had outstanding maintenance requests for over a year. The apartment had old dust and grime caked radiators I requested to be removed. I have windows that don't open and some that have giant gaps in ledge. The patio roof was falling down and a hotel for pigeons until the city made them fix them. The rains created a mud pit in front of the basement rendering the laundry facilities unusable, not that it was clean enough to do laundry in the first place. Each property manager's customer service skills left you missing the previous one. However, each one apparently received zero support from the owners as to how to fund the necessary maintenance. Right now the place looks like a scene from Jungle Book because they haven't mowed in three weeks and even longer behind the apartments. I ran in to the most recent property manager yesterday who advised the buildings had been sold. Again, we were not notified of this (which is a requirement by law in Missouri) and have been given no direction or timeline. The whole experience has been one giant mess. They are lucky Kansas City has such a market need for rentals because in no other business would this be acceptable. read more

Celtic Property Management just bought out my apartment complex and there was a maintenance issue with the apartment above me. They had to come into my apartment to access and fix the issue with the above apartment and their contractor tracked sheetrock and putty all over my apartment and ruined and broke several things in my apartment. And, upon photo evidence and complaint, the management company apologized but refused to pay for any of the damages, leaving me to scrub up the mess everywhere and replace my broken items. read more

LOVE my home by the uptown. The location is fantastic and the neighbors are so friendly. However, the property management needs a serious overhaul. From day one, they were unaware what my street address even was, so I was without utilities for the first week I lived here. Getting someone to come out for maintenance is literally like pulling teeth. They only answer the phone if you select to call as a prospective tenant because their only concern is money. The refrigerator has broken five times in the ten months I've lived here and they refuse to replace it. They promised washer and dryer in the basement and the washer of course didn't work. Thermostat is ancient and there is a water leak, both which I've addressed with management and again, maintenance is no where to be found. I've probably overpaid thousands in utilities because they refuse to take care of their property. I've also probably lost hundreds in spoiled groceries from the refrigerator they refuse to replace. The property management is absolutely agitating and almost every month there is someone new to take my rent check, so obviously the turnover is outrageous. Terrible property management, would not recommend anyone to rent from them. read more

Literally the worst property management service I have heard of. Was NOT receiving any of the matienence requests for long periods of time. Company is horrible with communicating. Was present in the situation of a fire in the top floor of my building and was not notified or anything of those sorts but later received a text from them about a car in our lot that was being towed, instead of the fire happening that could have seriously damaged my property and safety?? I reached out to the manager and then was IGNORED about my concerns for the safety of me and my home as well as the pictures I sent of the damge (which, weeks later STILL hasn't been cleaned up and its all sitting right outside my apartment entrance) to the building and of my car but those were completely overlooked. Property manager when we originally signed lease spoke with us about paying first and last months rent along with deposit but all of a sudden they have no record of that and as of yesterday I received an email saying I have only 3 days to move everything out and will be evicted. WORST COMPANY. Made my first rental experience SO negative and definitely do not recommended this company to anyone that cares about themselves or their well being. read more

Celtic has been great with responding to maintenance requests. Jina and everyone I've interacted there have been attentive and helpful. Jina has followed through on every issue I've brought to her attention. She has provided fantastic customer service and I'm glad she's our property manager!. read more

Stay away from this company if you can. I lived in the Roanoke condos on the corner of 45th and Roanoke for about a year and I don't even know how to begin to explain how painful it was to live there. Maintenance requests were never answered and required follow up on your own part to ensure someone would tend to them. The lawns were mowed maybe every 3 weeks throughout the summer causing it to look like a jungle. The window in our back stairway entrance was removed in order to be replaced in the dead of winter. There was a huge gaping hole there for days and snow was pouring in. They eventually patched it with plywood, causing the stairwell to be pitch black ( a huge safety hazard) and the window still has t been replaced now ( almost 1.5 years later). The exterior door to the back stairwell never properly latched, so it was was always wide open to the public and I even had a few run ins with homeless individuals hanging out in there. The laundry facility was located in a dingy basement with thick spiderwebs hanging from the ceilings and bulging stone walls that were seeping water and looked as if they were to collapse any minute. The floors in the basement were often flooded with sewage. There was only 1 set of washer and dryer for two buildings (8 total units). My apartment walls had been painted with a matte paint and patched with a glossy paint causing very noticeable glossy patches throughout my apartment. The property manager, Gina, was completely unprofessional about everything. When signing our lease, my husband and I had provided her with both of our valid phone numbers. She constantly called me saying she didn't have my husbands number so we gave it to her at least 20 different times. She would lose rent checks, then call and be absolutely condescending and demeaning from the start, telling me things like "you should know better" as if she were speaking to her child. When we turned the gas on for the winter, there was an outstanding balance on the account from the previous tenant. Gina began tacking that onto our bill and claimed to shut our gas off or evict us if we didn't pay for it. She left notes on our door about the situation saying "good thing you both have good paying jobs and can afford it". She even told my husband that if we don't do the right thing and pay, that God will take care of us in the future. We called the main office to complain about her behavior to which they responded, "That's Gina". We had had enough after 9 months and began searching for a new apartment. We ok'd with Gina the right to sublet our apartment to someone else. After multiple showings we had found a very promising couple. They had gone to the office and chatted with Gina to let them know they were taking over our apartment. They took background checks and passed and set up a time to sign the lease. We felt secure enough to go and sign our lease on our new apartment and move in. But when the time came for the couple to sign the lease to sublet, Gina told them they don't actually allow subleasing so they couldn't have the apartment. We were now stuck with 2 rents. We went to the office to clear things up and Gina claimed she made a mistake and " thought they were talking about a different apartment". At this point, the couple was confused and disinterested so we had to start the search all over. Finally we had found someone else and when they had gone to the office, we found out Gina was no longer with the company and a new property manager had been hired. This new manager wouldn't allow us to sublet because it had to be Ok'd, even though we had permission from the previous property manager. This. Was. A. Nightmare. After 3 months of paying rent on our new place and this place we were able to resolve something and have another couple take over our apartment. Everything about living here was a headache. read more