I used Centauro in 2012 , 2016 and 2018 , and all the time had a pleasant experience ! They picked me up at Valencia airport and gave me the car at their facility. The process was fast, and worry free. To return the car also was a simple and fast process. I am very happy with them , and I am booking my next trip to Spain and will reserve a car with them again ! Totally satisfied ! read more

I booked a car for 1 day for 37 euros using EconomyBooking site, and when I arrived to the company they also tried to charge me 170 euros for returning the car in a different place. That value was never shown to me, and other companies like Avis charge 9 euros for the same. Super abusive and super bad experience. No Centauro neither EconomyBooking gave my money back. Avoid both companies. read more

This is for Centauro in Lisbon Portugal. We picked up a nice Renault. The friendly employee checked the vehicle and duly marked the few scratches. The document was signed, the tank was half full with a 31 Euro deposit to be returned when vehicle dropped off with a half tank. We also took a toll transponder. We returned it in same condition after 10 days. Vehicle duly checked and signed off and our money credited back. The tank was over half full. On return to Australia a credit card entry of 500 euros was on our account. On questioning Centauro they claimed the car was damaged. Despite the sign off. To "prove" this they sent us the original document that we signed on collecting the car noting the existing damage. Clearly fraudulent. We complained to the agent rental cars.com who at first believed the company and clearly did not read the dates of the documet.Centauro also double charged some of the tolls and did not refund the fuel deposit. It was only after weeks of persistence by my husband with many emails to the company, to rental cars.com, the bank and to consumer financial regulators that Centauro finally refunded the money. I suggest if you do use them, then photograph everything including photos of the person signing off on the cars return. Ensure you keep all records and do not give up if there is a discrepancy. read more

It clear that if you do not take out their own CDW insurance removal..it will cost you dearly. When collecting a car from their Murcia depot..take it outside from the poorly lit carriage and spend time checking the car ..no matter however grumpy the kids may be, your late or just want to be on your way. I know to my cost. Staff evidently on bonus ..I wonder how many times the same underside damage to a bumper has not been noted to enable them to charge you Euro 225 for a scratch!!! Avoid at all,costs read more

My worst car hire experience ever and to top it off it had to happen whilst I was on holiday. Which is the worst time that it could have happened. You just want things to go smoothly. I'm going to start from the top. I have used a website called rental cars.com once before when I was away in Turkey and all in all I had a smooth experience there but I'm going to put that down to the fact that the company from whom I then rented was enterprise. This time was a whole different horrible experience. I was told that we would have a person to greet us at the airport when we landed in faro. But I have no idea what purpose this guy served. Firstly all the rental companies are in one place as you come out of the airport. But not centauro, I had alto search for him asking two different hire companies if they knew where the representative was and in the end I found a man with a clipboard who told me to take the next doors out of the airport and then walk to car park p4 which was about a five minute walk from there. With a suitcase and a buggy this was not ideal. But we continued. We then got to p4 and realised that there was a number of other car hire representatives there but not centauro. After another two people who I questioned and another ten minutes had gone by I then saw a yellow minibus pull up with the centauro logo and the guy said yes please get in the bus and we will drive you to the centauro hire centre. So we got in the bus and another ten minute drive later we arrived at the centauro car hire office. I then queued as there was only two people at the counter and as you know car hire can take a little while to fill out the paperwork and so on. So the two guys in front were served and judging by there reactions they didn't seem to be too happy. Anyway after half an hour waiting in the queue I got to the front and the guy asked for my passport and driving license and took some details and then he told me that I had two options in regards to the insurance!!!!!! One was that I paid them 21 euros per day for the length of my hire. So that was 105 euros original paid them a deposit of .....wait for it....1050 euros. 1050 euros, have you ever in your life heard of anything so absurd. I was not hiring a Lamborghini. I was hiring a fiat Punto. I then told the guy I don't want either f then insurances as I thought it would be included in the hire cost which I had already paid online and he said no that is not the case with centauro. So I told them I didn't want to hire the car anymore and I will get a taxi to my hotel it had been an hour and a half since I had landed and my child was hungry and I needed to get out of there. I asked the guy for a refund of my hire cost and he said go back to rentalcars.com . I just walked away. If I could rate this experience zero stars I certainly would. Pathetic company and I now realise why Hertz which was the first company I went to said "they are no longer based in the airport" probably because it is a scam. If they had said there was more money to be spent once you have paid your hire charges I could maybe have understood but to the extent where they give you two options of pay more or pay ridiculously more. I think that is pathetic. read more