Just called to schedule an appointment with Dr. Ficks, based on all the great reviews she has…read morereceived. Unfortunately, I was informed that she is now only taking HMO patients, she no longer accepts other insurance like Medicare, PPOs, or cash. Bummed.

I was referred to Dr Ficks by my sister in law who has very high standards, and I can see why she…read morereally liked Dr Ficks. Dr Ficks is very thorough, detailed and explorative for solutions. She explained things in great detail and was easy to talk to openly. I feel very encouraged that she is going to be able to address long ongoing issues. I wish I had found her years ago!

Christine has been very helpful to me and along with her great staff, they are very quick to get…read moreback with you also or need if you have any problems that needs to be corrected, or need to see them, Your in the office in no time they also take Phone calls for your apt which is nice. If anything goes wrong with my results with my blood work, its always quick to get resolved if I show too high or too low. Christine's office is very nice and clean, and she is located in a beautiful building in a wonderful area in Westlake CA. I am very pleased. Dawn Marie B

Very experienced in hormone therapy! I often refer female…read morepatient to Christine and trust her!

Only positive experiences with this office. Front desk is friendly and helpful and it's clear that…read moreDr. Poorsattar cares a lot. They are responsive online even late in the day and can generally get you in for an appointment very quickly. I had an issue that I called for a couple of days ago and they were able to accommodate my tight schedule right away. Today, Dr. Poorsattar called me personally on a Sunday to check if everything was going ok. I've never had better or more personal care from a healthcare team.

Sorry if this is long, but it is important…read more When I first went to Dr Poorsattar, she was very personable, and listened to all my concerns, writing notes on a sheet of paper and a laptop. She will do both in-person and telephone appointments. At one point she stated that she was the best endocrinologist in the county. On subsequent appointments, she did not remember what was discussed in the prior appointments, so I would have to remind her of what we discussed, then she would start a new page of notes. In addition, no matter when my appointment time was, it would be at least an hour waiting in the exam room before she would get to me. This happened on each subsequent in-office visit. She was more timely on the telephonic appointments though. After seeing me, I scheduled my next in-office visit before I left. Subsequently, I ended up in the hospital for a major operation, and could not make my next appointment. From my hospital bed, over two weeks before the scheduled appointment, I called the office and told them I was cancelling my appointment. I had to reiterate twice to the staff member on the phone that I was not going to be able to make it, and didn't know when I could make it in the future, so I was not going to reschedule yet. A couple of days before the appointment that I had already cancelled, the office called me to remind me of my upcoming appointment. I again reiterated to the office person that I had previously cancelled my appointment due to being in the hospital, and that I was unable to make the appointment. The day of the cancelled appointment, I got a call from Dr Poorsattar's office. I again advised the office member that I was in the hospital. Moments later, Dr Poorsattar herself got on the phone and started asking me questions. I advised her that I had previously cancelled the appointment. She continued asking general questions about why I was in the hospital. Not once did she or any of her staff indicate that this was now a telephone appointment. I was trying to be cordial, but didn't want to answer any more questions. After a couple of minutes, we ended the conversation. Three weeks later, I get a notification that my health insurance had been billed for an "in-person" appointment by Dr Poorsattar. I immediately called the office, and Dr Poorsatter told me that she never knew that the appointment had been cancelled, and that since she had spoken to me, the appointment was billed as normal. I immediately filed a grievance with my insurance company. Dr Poorsattar told them that they were completely unaware of any cancellation and that by personally speaking with me on the phone, services had been rendered in good faith. This is a lie. This behavior in unscrupulous, and in my opinion, unethical. Take that as you will.

I highly recommend Dr. Rick Buyalos and his team. Compared to other physicians I consulted, he…read moredemonstrated exceptional expertise in interpreting hormonal changes and follicle development, and consistently made thoughtful, individualized decisions based on my lab work. Beyond his clinical skill, Dr. Buyalos showed genuine compassion and integrity. He supported me with patience and honesty, which helped rebuild my confidence despite my age. During financial difficulty, he even worked to reduce fees so I could continue treatment--something I deeply appreciated. Although I did not achieve the outcome I had hoped for, his guidance--especially our conversations about considering donor eggs--has stayed with me. Looking back, I recognize there were times I struggled to accept that reality, but he remained supportive throughout the entire process. I'm grateful for his care and professionalism, and for the way he treated me as a person, not just a patient.

I cannot say enough about this amazing doctor! Prior to going to Dr. Buyalos I was going to another…read moreIVF facility for five years and when I changed to Dr. B the difference in care was immediately 10 times better! This man genuinely cares about his patients! I can tell it's not for the money it's for the happiness other others! Thank you so much Dr. B.

Jane is extremely knowledgeable and easy to talk to. I have been using her Orovana rejuvenate and…read morehighly recomend it. It has really helped with dryness. Since I started on hormone therapy, I have seen and felt great results. My hair is fuller and my skin is tighter, also I feel like my younger self. This is a must do if you want to reinvigorate your sex life have more energy and just feel better. Thanks Jane Ellen C.

Jane is one of the most knowledgeable medical practitioners I have worked with. She is very…read moreunderstanding, caring, and available for her patients which makes my job as a pharmacist that much easier since we work closely to get the best regimen for each patient's specific needs. I highly recommend anyone who is thinking about hormone replacement therapy or any other health related needs to see Jane.

Dr Tenenbaum is incredibly caring, compassionate, thoughtful, brilliant, comprehensive, committed,…read moreaccessible, kind-hearted, thorough, diligent, detailed, with an excellent bedside manner and dedicated physician! It's always a pleasure to interact with his efficient, friendly and caring secretary/office manager, Michelle! Dr Ammie Kahl is an equally FANTASTIC addition to the Practice! She always goes the extra mile for every patient, every time! She is meticulous, dependable and very kind-hearted, as well! A SPECTACULAR Medical Practice in every manner!! OBVIOUSLY, 5 STARS ALL THE WAY!! J. DENDER, MD, PsyD

This review is for the medical practice rather than Dr. Tenenbaum himself…read more I've been a patient of Dr. Tenenbaum (technically one of his physician's assistants...you know the deal) for about 3 years. My medical history is pretty normal, so there isn't much to cover here: go in, get blood work done, get reminded that I have such-and-such value that is slightly above the norm for the population. Rinse, repeat. What drove me away from this practice (other than the 2020 pandemic...) is that Dr. Tenenbaum transitioned his practice to...concierge medicine. This artificially reduces the number of available physicians in the area, ultimately driving up medical costs for patients who do not necessarily need 24/7 support. I cannot ethically support this business practice, despite having the privilege of being able to pay an extra $200/mo for a service that I will likely not benefit significantly from...at least in the short term. I request that physicians reconsider going 100% concierge and consider a hybrid practice model. Allow those who cannot afford concierge medicine the ability to unlock a variety of physicians in the area. Healthcare is challenging enough as it is in this country...please don't add to the problem.

A doctor that actually listens and cares? Yes please! A…read moredoctor that doesn't make you wait? Double yes please! A doctor whose entire staff is friendly and caring? Sign me up. Thank you to Patriot Family Medicine for a great experience and my new go-to office for all my future medical needs

I am currently giving this practice three stars, although I plan to give the doctor and staff…read moreanother opportunity before making a final judgment. My initial experience with Sam, the nurse practitioner, and the physician assistant was very pleasant. They were warm, professional, and made me feel optimistic that I had found a family practice where I could establish long-term care. Unfortunately, my experience changed after my laboratory results became available. A receptionist named Britney called me and immediately began discussing my results without first asking whether I was in a private place or prepared to receive medical information. I was at work and had to interrupt her and ask her to wait while I moved somewhere private. I had assumed she was calling only to schedule a follow-up appointment. I believe staff members discussing medical information should always confirm that the patient is able to speak privately before sharing results. When I returned for my follow-up appointment, there also appeared to be some confusion at the front desk. Although I had confirmed my appointment the previous day, the doctor stated that he had not known I was coming and had taken another patient before me. He apologized, but the delay made me late for work. Once I was called back, the process felt rushed. I was quickly directed onto the scale and then placed in a room with a medical student. I was not asked whether I was comfortable having a student participate in my appointment. The student repeatedly described my hormonal status in a way that did not match what I had previously been told, and our discussion about vitamin D supplementation felt dismissive rather than collaborative. I was also uncomfortable with the student shifting and rocking from side to side in my peripheral vision while the doctor discussed some concerning health information. That made an already stressful conversation more difficult. Later, when the doctor returned and spoke with me privately, the interaction was much more comfortable. He was pleasant, made eye contact, explained things more clearly, and ultimately did a good job addressing my concerns. I wish the receptionist had demonstrated a better understanding of patient privacy, that I had been asked for consent before a medical student joined the appointment, and that the visit had not felt so rushed. Staffing problems, scheduling confusion, and the absence of a manager may explain why the office was having a difficult day, but patients should not have to absorb the consequences. Overall, the doctor handled the appointment well toward the end, and my first visit with the other clinical staff had been positive. I spent considerable time researching family-practice physicians because I hoped to establish ongoing care here. For that reason, I am willing to give the doctor and the office another chance before deciding whether this practice is the right fit for me.

One of my favorite doctors. Sensitive, funny and informative. Beautiful office!…read more I will miss him. Best wishes on your new journey. Judy Brown

I was just informed moments ago by my pharmacist that my thyroid medication can't be refilled…read more.... because Dr Bjelica is no longer practicing! Would've been nice to know from Bjelica's office so I could find someone else to take over my endocrine treatment. I have bloodwork and an appointment in December and I'm just hearing about this from my pharmacist? Way to abandon your patient!