My 2023 F 150 Ford truck had something scratch the window inside the door. The scratch was vertical…read moreand on the inside. I was told by the service advisor that the first appointment to drop off my truck would be February 8. Today's date January 19. I was then told that they would not fix it on the 8th I would have to make another appointment to bring it back for the repair to be done. I called Ford customer service and they made me another appointment with a different Ford dealership for next week DO NOT BUY A VEHICLE FROM THIS DEALERSHIP IF YOU WANT CUSTOMER SERVICE

Helen , I talked to Chris when this happened Pugmire Ford should stand behind their employees if…read morethey screw up they should fix the problem I pre-paid for transmission that wasn't the problem you wouldn't put my old one back in probably because the mechanic wasn't gonna get paid to put it back in I paid $8000 for something I did not need so basically I'm out of $8000 when all it needed was a TCM. It should've only taken a day but yet you've had my truck for three weeks obviously Pugmire Ford does not stand behind Their employee that screwups

This an absolute great place to shop and buy a vehicle from. Buying a new vehicle for a lot of us…read morecan be stressful and chaotic. Here they make it simple and easy. They actually care about the customers and stand behind them more than their inventory. Can't say enough good things about them.

We bought a Jeep that had a few minor things that Matt said he would fix. As soon as our schedule…read moreallowed us to we took the Jeep back to Matt and he resolved the issues as promised. I highly recommended buying a vehicle from Matt.

Be very careful. mostly very high mileage vehicles with questionable history. Sure, they look…read morepretty on the lot but you can only polish a turd so much. Prices are above market value....i would stay clear of this car dealership There are much better places you can buy a used car or truck..

Sold a very nice LOOKING 2016 FORD F150 XLT in September 2021. When we test drove it, the service…read moreengine light was on. I took it back and was told by Victor Crews and Tony, "we will make it right, we will take care of you, we will fix it". Scheduled to bring it back up a week later and let Papie, their mechanic, repair it. He changed the oil for code P0022. When I picked it up, Victor said let him know if it comes back on, "I'll fix it, I'll take care of you". (Famous words) 215 miles later, light comes back on. I called Victor back and was told the would see when he could get it back in. After Ihe called me back he couldn't get it in and suggested I take it to another mechanic and let them diagnose it and let him know. I did. They took pictures of inside the engine, suggested it needed replacing. I let Victor know this, he then said for me to take it to Ford. Same thing., It sat there for a week. Then he said for me to take it to James O'Neal Dodge and let them look at it. It has been there for over a month and they said it needs an engine swap. So now I have 3 professionals telling me I need a new engine and Victor has now stopped answering us. Don't waste your money there. $26k down the drain for me.

People always take the time to complain about a bad experience but they never take enough time to…read moresay the positive. I will and am. I drove all the way from the Nashville TN area to get this car and I am far from disappointed with what I got for my long drive. I am still completely happy with my purchase a month later. I replaced the brake pads and rotors, flushed the engine and radiator antifreeze, replaced it with the correct antifreeze. Changed the oil with the correct oil and replaced 2 oil lines that were slightly leaking. Replaced the heating element in the drivers seat and put 2 new tires on the rear. Other than these few minor issues that are the most basic of troubles I am very thankful for the great deal on a now totally dependable car. I asked the owner to make the title delivered to include signature required and that is how it came. I highly recommend this dealer to anyone wanting to buy a vehicle and get a great deal. I am a former heavy diesel mechanic and I know what I am seeing and feeling when driving a car. The deal I got was awesome and I'm sure you will get one too when dealing with this dealer. I'm 48 yo and this is by far one of the best experiences I have ever had from any dealer. Don't hesitate to buy a car from these people. Extremely happy customer Sam.

Know nothing of this dealership. Posted wrong review and it would not allow me to delete.read more

Thanks is too small a word for the crew at James O'Neal Chrysler Dodge Jeep Ram in Bremen GA. On a…read moreroad trip to connect with family, still hours from our destination, an ominous dashboard light appeared on our Jeep Grand Cherokee, and we needed to be towed to the closest service group. After we were told by the first shop we called that the earliest they could get us in would be Tuesday, and with only an hour until closing (on a Friday night!), Joe, Beau, Tim, and Shane demonstrated what teamwork and world-class customer service looks like, procuring a radiator from another location, and installing it, along with a new water pump, to get us back on the road in record time! We are just amazed at the kindness and generosity of these gentlemen and cannot recommend them highly enough.

Got our new Durango on Monday from James O'Neal Chrysler Dodge Jeep Ram…read morehttps://www.jamesonealchryslerdodgejeep.com/ . They were great to work with and gave me a great deal. They delivered the car to my house free of charge (6 hour drive one way). There were no hassles or games, just a great price on a great car. It reminded me of 40 years ago when dealers had integrity and cared more about making the customer happy than the bottom line. If you are looking for a Chrysler, Dodge, Jeep, or Ram; I highly encourage you to contact Kevin or Keith at James O'Neal

Just bought a new car. Travelled from Alpharetta and could not be happier!Everyone was wonderful! I…read morecan't say enough about what a great experience we had here

Overall worst experience I have ever had with a dealership…read more I was referred to this dealership from a family member who has had dealings with them in the past. I did not have a pleasant experience. The only thing consistent about the service here is that they are consist with saying they will call you back but never do. I left multiple messages for the service manager and received no response. When I finally spoke with someone, his response was, they tried to call me back several times and my voicemail was full, which was not the case, I had zero missed calls, and my mailbox is emptied out regularly. I dropped my vehicle off on a Friday morning for diagnostic, they informed me it would be 24 to 48 hours, so by end of Monday the following week. 13 days later after going to the dealership several times and calling several times I was finally given the diagnosis. I don't routinely leave reviews, but I would feel guilty if I could have prevented someone from wasting their time, money and patience and didn't. I am not aware of their sales department, but I caution anyone who wants to drop off their vehicle to be serviced.

We've had a few good experiences with Mike Bell Chevy with routine service and a recall issue, but…read morethings really went bad when my husband scheduled a repair for his truck. He had an error message come up on the dash. He called the dealership and scheduled an appointment early one morning to have it serviced. We dropped our truck off for service and waited all day to hear something (we didn't). My husband called to check on the progress that afternoon and was told they hadn't looked at it yet (WHAT?!?). He asked about the appointment, and they informed him that it was an appointment to get in line to be worked on....not an actual appointment for when the work would be done (yes, I'm serious). He told them he had to have his truck - he couldn't leave it up there for days before it was even looked at. They still wouldn't tell him when they would actually start work on it, so he told them he was coming to get it the next day. He complained to the service department, and was basically met with a shrug. We got a call from who I assume was the service manager, and he basically told us that yes - that is exactly how they do business. The appointment time meant the truck was in line to be worked on....not the time the truck actually got worked on. He talked to us like we were in the wrong for thinking a scheduled appointment meant that the truck would be worked on during that time. Needless to say we were floored. Also needless to say we will not be returning to that dealership. We made an appointment with Liberty Chevy in Villa Rica for the same issue. We dropped off the truck at our scheduled appointment time with Nycole Mauldin. She was friendly and got us going right away. We got a text a few minutes later that the truck was in the system and would be serviced soon. We got another text when the service started. We got a phone call a few hours later letting us know that everything had been taken care of. This was followed up by another text letting us know the truck was ready to be picked up. When we got there, she even ran out in the parking lot and got the truck and brought it to the service entrance door. Super nice. Friendly. Helpful. Error message is gone. We were 100% pleased with the service we received with Nycole at Liberty and will for sure be returning whenever we need service.

Service advisor ERICA VERELINE is unfit to work in customer service, or frankly, any position that…read morerequires basic honesty and professionalism. Throughout my warranty repair experience, she demonstrated a complete disregard for integrity and customer respect. The lies were constant. She repeatedly misrepresented the status of my warranty work, providing false information on multiple occasions. When it came time to settle the bill, she attempted to overcharge me by $133 beyond my warranty deductible. When I called to question this unauthorized charge, her response was to hang up on me mid-conversation. Not a dropped call, but a deliberate hang-up. The most disturbing part? When I confronted her in person with her manager present, she openly admitted to hanging up on me and showed zero remorse. She stood by her unprofessional behavior as if rudeness and dishonesty were company policy. Her manager's failure to address this conduct on the spot speaks volumes about the service culture at this dealership. Avoid Erica Vereline and Liberty Chevrolet at all costs. If this is the standard of service your dealership accepts, customers deserve to know before they waste their time and money here. I've reached out the Service Director Tony Dutton but have not heard back.

*********UPDATE 8/11/22***********…read more THIS IS OUT OF EXPERIENCE ALL STATEMENTS ARE FACTS. This morning I get woke up by a phone call from Stephanie stating they needed the current mileage of the Jeep that I had bought through financing and when I say financing my financing was done through credit acceptance, not the dealership. I asked why they were needing the mileage. Stephanie then replied because we are looking at the depreciation value of the vehicle because we are terminating the agreement. I stated back to her. No we are not terminating the agreement. Why would you call me stating this? She states that the owner was feeling uncomfortable on moving forward with the agreement. After a conversation with someone on Facebook Messenger, that person that she was referring to was Chris who I assume is her husband and to be completely clear. He contacted my husband. He requested a friend request of my husband and then proceeded to message my husband making outlandish statements that were completely false and also being the one badgering and threatening towards my husband. No one has been threatening and badgering towards the owners of one owner finance. As of this point, we have also sought out legal representation with a law firm. We have contacted credit acceptance, notified them that an attorney has been involved that if they in any way shape or form try to revoke or do anything to this contract that we would see them in court and we would sue both them and the dealership. I will not be threatened. My husband will not be threatened. We will not be badgered and discriminated against by the dealership, at this point The discrimination has already been completely out of control. We don't know why they're so homophobic or what their problem is but they chose the wrong married couple to try to do discrimination, badger and threaten. Everything that me and my husband do is always recorded video and audio through body cam recording devices at all times if anyone touches that Jeep and they have no legal right to do so. By the way, I've already confirmed with my lawyer then they would be making the biggest mistake and they will be taken into court and we would sue them. That is not a threat. That is a professional promise that we will pursue all legal actions against credit acceptance and one owner finance. As a review expert on multiple platforms and social media, I definitely now will tell anyone if they ever asked about this dealership. In full truth by experience not rumor not fake information that they are the worst car dealership to ever even think about going to to stay the hell away from them and go somewhere else where you will not pay two to three times more the value of the car when I look back at the paperwork. Just to be clear, the Jeep's value is only $2500.00 they sold it to me for over $6,000. When I financed it, credit acceptance added almost $10,000 on top of it and interest over interest payment a 22.99% to be exact having me pay $15,522 for a vehicle that is only worth $2,500. So yes, if you have any thoughts of dealing with a used car dealership stay away from one owner finance. They are trucks and they are not to be trusted.