So I'm posting this review now that my car is safely no longer parked in this lot. Firstly, I will say that the lot itself is fine, as are 'most' attendants working there (not the case with the manager but more on him later). It's really SP+ management that deserves zero stars. I have three stories to share that have happened in the last year and 4 months. First story. Let me explain what happened at the beginning of last year. As you can see in the pictures below ... they CRUSHED my paddle board carrier into the sun roof of my car. Yes .. crunched, smashed, squeezed!! You see that's what happens when you put an SUV on to a lift and then raise it right into pipes just below the ceiling of the garage. Ugh. They knew it happened, but no one bothered to call me when it did. Nope. Instead when we arrived at the lot on weekend to pick up the car, the attendant on staff that day just let us walk right up to the car to be completely surprised. It's not on him to call. He wasn't involved, but who the heck is the manager at this place?? Why didn't HE call me when it happened? Now they did take 100% responsibility, since it was their 'new' night guy, who 'wasn't used to working in lots' I was told who did it (and apparently wasn't trained well either??). Clearly it wasn't me! However, their mistake then made me take on several back and forth trips between the getting a valuator to price the damage, driving out to multiple body shops for quotes as per SP+'s requirements, then finally getting it fixed ... this took MONTHS. They damage my car and I need to use my time to get it priced and fixed - seems fair. NOT! Story #2. At the end of last year, my windshield had to be fixed and the company was coming directly to this lot to do it. Out of courtesy, even though we told a couple attendants about the visit already in the week prior, I called the morning of the appointment to remind them and also give them the exact time window the company had just given me as to when the tech would arrive. The manager at the lot proceeded to yell at me on the phone - actually, he was complaining while yelling - for 5 straight mins. "The lot was too full and they were too busy to have someone come in to fix a windshield." Well, that's not helpful on the day of the appt. when no one until that point had said it would be an issue. No solutions offered and he ever did say 'no it can't be done'. He just yelled. Incredibly unprofessional. I did complain to head office here in NYC and received a call back after about a week. Shout out to Jayna. She was super pleasant, did all the right 'calm the customer and empathize with them position' comments. It worked. I calmed down. I knew the way she was handling me was also over the top .. I mean she even talked about 'wanting to personally get to know their clients and would love to come meet me' .. yada, yada, yada. It boarded on disingenuous, but it was fine. I calmed down. On that call I also mentioned the roof smashing incident and she claimed to have 'nooo idea'. Side note SP+-- keep better records on your account or maybe you do and Jayna should read them. Final story. So just about a year after the roof smashing which caused their insurance company to pay me over $7K in damages, they decided it would be a great idea to raise my monthly rate by 24%. Yup, 24% year over year - and well outside the price charged by two other lots on the same street much less generally! You see, my vehicle is what they call a 'storage' car since I only drive it on weekends and they did that price raise to all storage vehicles in that lot so "I really couldn't complain". Really? Did you smash all those vehicles into the ceiling of the garage as well? I did eventually reach Jayna who had NO idea who I was nor cared this time. Of course she also had no idea (again!) what they did to my car a year ago. That's just adding insult to injury. This company is a bunch of disingenuous jerks. Top of the list .. shout out to Jayna ;) I'm out & you should be too. read more

Centerpark Element Parking Garage - Parking Near Me - New York, New York

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DON'T PARK HERE. They charged me twice for the same month and my access card keeps declining. No wonder why they keep getting bad reviews. read more