In have been with IMCU for almost ten years. Until, its latest software "improvement," I would have…read moregiven it a five star rating, but its latest "improvement" has eliminated automatic synchronization of my IMCU account with Quicken or Ameriprise both which I find extremely useful in managing my financial affairs. To get the information into these accounts now requires a download from the IMCU site then an upload into those apps. This is the twenty first century, not the 19th century. What's next green eyeshades and quill pens. Reluctantly, despite the hassle, I guess I will have to move my accounts to a more customer friendly financial entity. Sigh, they had a good thing going.

Helpful, fast, and professional. Available services are…read morevaried, and assistance in opening new accounts was excellent.

I'm impressed by this bank. Their focus on serving the local community, excellence in customer…read moreservice, and solid banking programs are impressive. I discovered Community First Bank of Indiana (CFBI) through their community business development representative, Bonnie Riley. I had the privilege of having Danielle Gaston set up the paperwork for my new account. She was kind and courteous and even allowed me to joke and banter with her. Scott Hammersley, their business/commercial lending specialist, came out and introduced himself and spent time learning about our new business coming to the Westfield area. Later when I was having trouble getting online banking and the mobile app setup, one of the bank's team took my call, walked me through it, and stayed on the phone with me till setup was confirmed. I never felt rushed or hurried, there was a calm, steady tone and constant reminders that I was their priority and they wanted me to be set up and able to use all the resources the bank had for me. I'm grateful for my time at CFBI, and I'm very impressed with the service and resources they have available. I love their approachable and dedicated commitment to our local community.

I usually go to another branch but stopped in here because I was in the area…read more I needed to make a withdrawal, and as I entered I was greeted by an employee asking what I needed today. I told him I needed to made a withdrawal, and he informed me that this Chase location was ATM only, no tellers. He said there was a daily limit of $4,000 if I used both the inside and outside ATM, with $3000 from one and $1000 from the other. I told him unfortunately that wasn't going to work for me because I needed to withdraw more than the ATM limit. He suggested that I withdraw the daily limit today and come back tomorrow to withdraw the remaining amount. Which really wasn't going to help me today. Although I was surprised that this branch was ATM only (because it looks like a regular bank branch from the outside) I can understand that it would be convenient for customers who are only seeking ATMs. I usually do all of my banking online but I'll remember in the future to avoid this branch if k need to withdraw an amount that is larger than the daily limit.

I visit Chase because of its innovation and convenience. Apple Pay-enabled ATMs and the ability to…read moredeposit cash through the ATM mean I never have to get out of my car or worry if I've left my wallet at home. This location was easy to find, clean, and easy to use with all the features I've come to know and love at the bank.

I'll begin by mentioning that I having to actually go inside the bank, and I conduct nearly all my…read morebanking business on the app, or at the ATM. But occasionally I have business that needs to be taken care of with a face-to-face interaction, and I have always found the employees here to be friendly and helpful. That being said, they do seem to have fewer employees here than in the past. The last several times I have been here the wait times seem to be longer, especially at the drive-thru. There are two ATMs outside and one inside. The ATM located inside offers other denominations than 20 dollar bills if you need to make a withdrawal. I have done a mortgage refinance twice here, and the mortgage department is very good. The lending advisor made the process very easy, with everything being completed online except for the closing, which took less than 30 minutes.

I see why they have low stars. Slow incompetent and takes forever. Trying to get a cashiers check…read moretook 20 min and then was told to come inside. Being questioned like I am asking for a million dollars...All I need is cashiers check! Girl at the window can't process the check and I have to come in. Coming in makes the check print out easier I guess? Line around the corner and one worker that seems like it's her first day and I'm sure it's not. First time here and I have NEVER had an issue like this at any other location.

I frequent this location to use the ITM (Interactive Teller Machine), but I have never been inside…read more The drive-up ITM has a lot of features, making it possible to do almost any transaction and eliminating the need to go inside or speak to an actual person. I don't bank with Everwise, but the credit union that I do bank with partners with them, making the use of their ITM free and convenient.

We love this Westfield branch of Everwise even though we don't necessarily like the name ever…read moreEverwise because we were with teachers credit union forever. We highly recommend this location for anything you need they are always super helpful and nice and I don't go to any other bank!

Best Chase branch experience…read more No lines, spacious, plenty of seating. To deposit a check just hand it to the teller and sit in one of the comfortable chairs. In a minute get a receipt and you are done.

I can narrow this down to one word: convenience. -Great…read morelocation on 146th. Not to mention it's right around the corner from my house -Three spaces for drive-thru services. One is an ATM, the other two are that pneumatic tube thing (yes, I did look up what it was called). Bonus- take your pup through and he/she might be given a little treat -24-hour surveillance ATM just inside the doors. It's very well lit, so this provides a lot of security I haven't been inside since I got my first debit card way back in high school, so I can't say a whole lot about that. Be careful in the surrounding parking lot- it's always nutso with traffic and pedestrians racing to get their Chipotle next door.

Terribly slow in the drive thru. 10 minutes per car! I dont even think the lobby is open and it…read moretakes the drive thru this long? What a joke.

I came to this branch of Key Bank with a $300 offer to open a new account with a direct deposit. I…read morewas assured by the banker who opened my account that despite the need to have a deposit made inside 60 days there was latitude. Within 24 hours of opening the acct I contacted the same bank rep to inform them the first deposit would not occur inside the 60 day window and was again assured no problem. There was a problem and at the request of the same personal banker, I provided proof that I made the change of banks within 24 hrs of opening the acct. I was told the bank mgr couldn't over ride the issue and was referred to his boss Josh Cooper and his #. No message was ever returned. Key doesn't care if it lies to you. And their management won't even listen to you. DON'T BANK HERE!!

Excellent customer oriented service..Yes they charge overdraft fees like the others, but they are…read morenot greedy about it, and at least try to call before it gets out of hand. I am still receiving settlement checks from class action suits against harris and chase. Thank goodness for Key Bank and any others that still value their customers.