The associates at the desk never greet you, there's no signs stating if you should wait in the…read moreseating area. When finally someone decided to help me, she was terribly rude and acted like I was wasting her time. This occurred every time I go in there.

My husband passed away and they started reversing all of the payments I was making to our…read morecreditors. I called and found out it was because he had died. They told me he removed me from the account which I almost believed. Until I decided to ask when that took place, 2016 I was told. I wasn't even added to the account until 2022 or 2023. The removal they were talking about was his ex-wife!!! Apparently they don't even bother to look at names before calling a grieving widow and telling her she's locked out of all of her accounts!!! Now I'm being told because they screwed up the paperwork at the branch we went to and didn't check the correct boxes to add me to the checking account and that they're going to hold $3000 that now will just go through probate. I've asked for an explanation as to why I have a debit card to an account I was never on. I've gotten no response to that. This bank is terrible. I intend to never bank here again. I've removed as much money from my account as I could.

I love this bank! I love how my Kasasa checking account pays me $10 a month just for using my app…read moreto check my balance as well as swiping my debit card (I mean who doesn't pay with card nowadays???) Friendly people and great service. I highly recommend stopping in.

The people at the banks and customer service on the phone are second to none! They always do 110%…read morefor their customers! Thank you!

I was told they were a good bank so I enrolled with them when I moved to KC in August. I have had…read moreplenty of money in my savings account, and yet they charged me $28 every time they had to move it, causing my checking to go negative. When I tried to discuss via chat, they told me I was wrong and they would not refund me.

After being a customer 15 years the one time I needed the bank they screwed me over. I am 70 years…read moreold, never had any issues no overdraft nothing. Just before Xmas 2025 I purchased a locked Iphone and a service plan from Straighttalk by internet. The phone did not arrive so I called Straighttalk . Overseas call center no invoice, no order number, nothing, useless. I purchased the same thing a week later from Walmart since it was a Xmas gift. I let Security Bank know and was told not to worry but to wait 1 month before submitting affidavit. 30 days later I filed affidavit . Security came back and told me I was out of luck and that was it. I just got ripped off using the Security Bank issued debt card. What about the prepaid monthly cellphone service obviously not provided ? Sorry you are screwed says the bank. My new bank said that should not have happened at all.

Great bank with great people, switched my accounts over from BOA a few months ago and haven't had…read moreany regrets

I cannot speak highly enough about Community America let alone this location. Every single time I…read morecome in person I am greeted by genuinely friendly employees no matter who it is who are very efficient at their jobs and as a result, you never really have to wait in line. Today I had such a great experience that I just had to gush about it here because-seriously- I've never had a bad experience in this building with these great employees! Joseph was my teller and made great conversation as he quickly processed what I needed and gave me a printout of the bond receipt. Shani is a wonderful woman I have worked with several times who not only works as a teller but also processing credit cards and probably multiple other jobs I haven't seen. She saw me in the building today for another reason and dropped everything she was doing to swiftly handle my new credit card application right then and there! It had been in the works with some paperwork for a few days and we'd been back and forth by email, but when she saw me instead of just calling me next week (it is a Friday), she took the initiative to get me all squared away right then and there! Plus, she was so personable the entire time and made the process incredibly easy for me. I am so glad folks like Shani and Joseph work at CACU and help make my experience so delightful each time. I've done business with CACU my entire life and compared banks and other credit unions without finding any superior to this. Plus, they have free cookies and coffee in the lobby. The benefits of this credit union versus a bank are myriad and include higher interest rates on savings accounts and CD's and lower interest rates on credit cards. Plus, you get dividends as a member of the credit union.

I have been a member since 1964. Always received good service!!…read moreThey are friendly and very active and supportive in community affairs.

Not as accommodating for senior as Connections Bank on Green Hills Road. Go in for cookies or…read morecoffee!

This is one of the worst commerce banks I have been in, they will not even address you when you…read morewalk in, I stood there at the window for 5 minutes with three tellers in my view and no one addressed me, also they have been giving me the run around for one month just to get my online banking restored as if no one knows what they are doing after dealing with several different staff members my problems is still not resolved so here I am here today again at commerce horrible business

Well, what can you say about a place that holds your money???? I say great service!…read more I have been with this bank for about 12 years & I always receive excellent customer service! I have had several types of business dealings with them. from opening my kids accounts to lost debit cards & I always receive a great attitude & great guidance from whom ever is helping me. Even though they have shortened the hours of operation for the drive thru, I remain a customer because of how great they are & the options that they offer.

From the owner: At NASB, our primary concern is taking care of our customers. We do it by understanding their needs…read moreand goals and delivering solutions that are in their best interest. And our clients will say this over and over again they love NASB. Headquartered in Kansas City, NASB is a full-service bank that offers a variety of banking products including checking, savings, and certificate of deposit accounts. NASB is also one of the leading national mortgage lenders in the country, offering affordable mortgages and refinancing options, including conventional, VA, FHA, and non-QM loans.

I have banked at this location for almost 20 years and have noticed deterioration in the level of…read moreprofessionalism and service. I have never bounced a check or have been a "bad customer." Today, I waited 15 minutes without a line because the teller had to get supervisor approval to deposit my check. With approval, a hold was placed on my check for a week (even though funds were verified) and I have four times the value of the check in funds at Commerce. When I asked the manager, she unsympathetic because of their policy.