Considering this location was in the soft launch stage, I will show some grace. Since we opened our…read moreaccount with Truity back in 2019 I have always been a firm believer that this is truly a better way to bank. There were only 2 locations in Lawrence, the only branches in Kansas at the time. Now they have 4 branches in Lawrence, 2 in Olathe and 1 in Shawnee...marking 7 branches total in Kansas now. I have had the same debit card since I opened my account in 2019, but it was misplaced over the weekend and instead of calling into customer service to have a new card mailed I was crossing my fingers that this location was open, so I could have one printed on site. I absolutely adore the perk that cards can be made upon request, because most banks you have to wait for a new card to come in the mail; one of the many reasons to love Truity! From my usual experience based in Lawrence the staff is always friendly and warm. Whether I needed to deposit a check, withdraw money or open a new account I have never had an issue with customer service until I visited this branch. I was so excited to see a place where we have banked for years be so close to home and I was ready to establish a great relationship with people that will probably see me often. Upon arriving I noticed they have ITM, not ATMs. ITM's are new to me and I think it's a smart move given how much technology has advanced. When I finally made my way inside, I was greeted with icy disdain from the branch manager Stephanie Thomason. Maybe because I had to bring my curious toddler with me and I get not everyone "enjoys children"...I thought Truity was a place for families to feel welcome especially with the upcoming events including a Family Fun Day with the Easter bunny, bounce house and a scavenger hunt; but maybe only tolerated during certain events? The senior member consultant Samuel Duncan ended up assisting me with getting a new debit card. We went through the normal process of asking what happened to the last and picking out a design for the new card. I decided to go with the previous design I already had because I'm used to looking for that color when I'm pulling it out of my wallet. As I wait I snap a few pics because the architecture of these new builds are very nice! Shortly after Samuel returns with a confused look on his face, then informed me the machine accidentally printed the wrong design. I wasn't in a hurry so I let him know I could wait for the correct design to be printed and then I was told that it was a code issue an would continue to print out the same way....also that it wasn't an issue that could be fixed by the staff in house as it is serviced my a "card provider". Not sure if this is just a soft opening glitch, but it turned my first experience here into a huge disappointment. No warm welcome, no invitation to the beautiful coffee station, no information about the upcoming events, no smile and leaving with a card design I would never pick. If I wasn't already a member knowing how great this establishment is, I definitely would not have signed up for an account here this day. I'm really hoping the codes for the cards are updated as soon as possible and that the Grand Opening was a way for the staff to get excited about being in Shawnee as the residents are to have a Truity Credit Union.

I've been dealing with this bank since January and in my 22 years of using banks, this one by far…read moreis the most amazing. I usually deal with the manager Heather and everyone has always been so helpful. I've even accidentally overdrafted my account $521 and without any questions they got it back the next day with no fees. I've had quite a few complications and they've never had any negative remarks, questions or attitudes. Thank u all so much. I'll never leave your bank.

Absolutely the worst customer service experience ever. I am a disabled person that was trying to…read moreexchange money for my business due to issues with my courier. The teller, Gayle treated me like a second class citizen. I have family that has worked for Dickinson Financial for over 30 years. They will be embarrassed by this experience.

Competitive rates, friendly tellers and a great location. My hometown bank for 10 years!read more

They are using drive up only for normal banking but did let me go in and use my safety deposit box…read more I also like the diversity in this particular branch.

The app is awesome. I love the new tap to pay debit cards and my tellers are the BEST!read more

I have been with this credit union since the 90's. They have always been kind and helpful. They…read morecaught a thief trying to get some of my money and denied these 2 transactions. I am so thankful for their employees staying alert to weird things. THANK YOU MIDWEST REGIONAL CREDIT UNION. :)

Fantastic coffee shop in Country Club Plaza. Reasonable prices and a great atmosphere to work for a…read morebit. I'm not a Capitol One cardholder, but if you are they give you 50% drinks! Coffee is provided by Verve Coffee Roasters. My Cortado was excellent!

As a new-ish capital one member, I was super excited to utilize this space. Then I realized, anyone…read morecan go here! You don't have to be a member. One of the benefits to being a member is the discounts on coffee but that's about it. At this particular place, they have rooms for studying/working, games to play, lots of comfortable seating, a full service cafe, and other amenities. I was pleasantly surprised!! I was also happy with how friendly the staff was when going there. I did not love my latte but will try a different flavor in the future.

This is not a review for just this academy bank location alone but for Academy bank altogether…read more Worst banking experience ever. Huge overdraft fees. Terrible online banking app. Also I deposited a check two days ago into their ATM and it's STILL not available and when I talk to the women that work at the bank all they can tell me is that there is a waiting period and I'm basically SOL. They are withholding me from my heard earned cash and making so I'm unable to pay rent on time. I suggest to everyone and interested in creating a new bank account DO NOT create a bank account with this bank. They are absolutely terrible.

Can't beat the convenience. I work days downtown so getting to most banks on time is always tough…read more Love the hours to 7pm and long Saturday hours. They do everything I need a bank to do.

Have been with Mike for as long as I can remember. Only had a few instances of needing his help…read morebut he has always been courteous, professional and quick with answers to my questions. New location on Burlington is a bit easier to find parking and still conveniently close to work.

I don't want to write a review about an agent. This is my agent though. I want to write a review…read moreabout State Farm. I can't seem to find that option. I have had no accidents for over 25 years. Another person hit me and I am grateful to have no long term damage. I just want to have my medical bills paid and my car fixed. The details I can handle. After agreeing to this State Farm wants me to pay $600 plus out of my pocket for an "after market" back up camera to be put on my car that I had to reach out to them multiple times to discuss. They had CARSTAR initiate the conversation with me, (never told me how to go about having this done, or that CARSTAR couldn't do it) CARSTAR referred as to where I could have this done. I need the back up camera for safety because I'm short and have a big vehicle. Petty. I wish I could give them less stars. They not been helpful or kept me up to date, CARSTAR has been great. I will write them a good review. They agreed to pay for installation, etc of the back up camera and now won't. It doesn't have anything to do with this agent but I am switching insurance.