this has quickly become the worst possible bank to bank with between them constantly charging me…read morewith random fees and always locking my card for fraud to where i can't use it , cannot get cash from the atm, and can't do anything i'm beyond irate with this bank at best they're scammers and at worst they're așșholes . I tried using my card to buy some lunch and low and behold my card kicked for fraud i try calling to get it unlock and wow shocking they can't do anything until i call a specific number between 1pm and 5pm on monday ... 3 days from now !! this is the worst possibke bank ever and i would suggest any and everyone bank elsewhere

Hundred percent improvement on their customer service in relation to notary needs. Last time I…read morewaited 45 minutes to an hour at this time it was immediate service I think maybe have trained more of their staff and have them certified as notaries to see the customer needs. Bravo!

A well run establishment. We go here for all our banking because they are always eager to please…read more Banking with good people makes it easier and these are some of the best! We have run into a hiccup or two in our dealings but it is always dealt with ppromptly and effectively. Thank you for doing such a good job.

This place..... every time I go there, they charge a new fee for something. Over the years, I've…read morehad to make changes to my account a half dozen times or they charge a fee. Their latest, use your debit card 10 times a month or pay a $10 fee. Before that, I had to have an automatic withdrawal from checking to savings each month to avoid the fees.... every other year or so over the last decade they have done the same kind of thing. The drive through ends up being a long (overly energetic and forced) conversation as they plow you over with mandated friendliness. I appreciate a "hi", a "how are you" and even a "how can I help you".... but wow, they just do all that times 10. I just want to scream back "I'm trying to count here! Sssshhhhh!". Visit before last, I got told I couldn't make a cash deposit into my checking account without ID. Hmmmm. I'm trying to fraudulently deposit cash into someone else's account? I plan on closing my account this spring and I'd just recommend about any other bank in town over these guys.

Had a pretty horrible experience. Melissa was unprofessional and rude. A loan application for a…read morevehicle took nearly 3 hours and was not even completed (More info on the seller end was needed). Regardless of the loan being ready for submittal they went ahead and pulled a hard inquiry on my wife and myself's credit without our verbal consent or written consent from what I can remember reading. After a few week's waiting for the title they were extremely slow to respond to any out reach and ended up denying the loan anyways because of a hiccup in the title. Ended up going through a different credit union and it took them all of a few days to have the whole process sorted would not ever go back to uccu.

I went in with a problem that I had been trying to figure out for what feels like forever. After…read moregetting the information I needed from the bank, I still wasn't able to resolve the issue. Matthew sat with me and helped me figure everything out and made sure I had what I needed before I left. He truly went above and beyond and deserves that recognition. I'm very happy with my experience.

In all my 70+ years of dealing with banks and credit unions i believe Security Service is the best…read moreof the best. I have delt with four branches in Utah County over the years both with personal and business accounts as well as personal finance management. Springville staff are the most friendly and accommodating people imaginable although I would use Orem, American Fork, and Pleasant Grove offices anytime when convenient. Security Service simply outshines all of the many other banking type institutions I have delt with.

The worst credit union please think twice before you go here my husband's been with them for 30…read moreyears. We went to rent a waterslide grandson's birthday party. We had to put down money and I have a contract that says they would refund it back to us. If nothing was wrong with the slide we were scammed not only did we not slide for grandson and all of his friends very disappointing we found out about an hour after we paid them that it was a scam called the bank immediately it was pending for four days. They knew an hour after we were scammed. They did not stop it. I bank at a different bank My bank gave me back my money that I had paid them the day after this credit union went for a month and called them yesterday and we went into the office branch and they told us that we had to call the number they refused to give us back this money we were scammed . I have emails. I have phone numbers. I have receipts I have a contract and then we were blocked the they got the money it was a scam still will not give it back. Please think twice before you go here First name on their security. there's nothing secure about this bank. or credit union

I guess I should have read AFCU reviews before embarking on applying for a mortgage. ABSOLUTELY…read moreHORRIBLE! Cheryl D. Was so eager to get a loan that she pulled a hard credit report at the start of the loan process screwing our credit score for 3 years. THEN she sent me an email at 11:30am requesting money for the appraisal. I am a working man and planned on doing it that evening. However, before 4:00pm she texted me and said that there was a problem with the house (non-conventional build) and the appraiser couldn't do it because she had no knowledge of the build type, and that was AFTER a request was made to find an appraiser that understood non-conventional builds. To make a bad situation worse, she emailed me, stating that I owed money for what work was done in the appraisal. WHAT A JOKE! If you or anyone you know are seeking any type of mortgage, I would STRONGLY suggest NOT using AFCU! And if you do decide to continue and you are paired with Cheryl D. I wish you good luck. I found a new lender within 10 minutes of my contact with Cheryl D at AFCU and a professional appraiser that actually meets the need of the build. Someone that actually listened to their clients. AFCU is NOT concerned about their members, they just want their money. Very disturbing, disappointing, and unfortunate

Went in with good old paper money to make change but they wouldn't because I didn't have an account…read moreat their specific bank. Never heard of that before when you have actual paper money that's considered legal tender. Ridiculous

I opened an account with this Credit Union in 2014. I moved my banking to a bigger credit union…read morewhen I move to Salt Lake City and closed my accounts because they didn't have a UCCU in SLC. I moved back to Utah County a few years later and decided to make them my primary banking option because I had liked them previously. Upon going to open a checking they let me know my savings was still open. I didn't mind since I was coming back but had no idea about it was still open. A month later (May 2018) after opening the account I received an email. The email stated they were auditing their paperwork and I hadn't signed all the forms they need when I opened my account. I went in to the branch to see what forms I had missed and they wanted to have me sign a piece of paper stating they could run my credit anytime they wanted to. (I assume everyone probably signs that form unaware of what they are signing) I told them I will not allow them to run my credit unless I ask them to. As most of us know your score is our livelihood. I left and a week later I get a letter in the mail stating they will be closing my account if I don't sign it. Closed account. No thank you UCCU!!! Glad I read the paperwork before signing and maybe next time you open an account for someone check and make sure your paperwork is complete!