I was mainly interested in drapes and was advised I'd have to go to the store to pick out the…read morefabrics, which seemed reasonable and also gave me an opportunity to see the blinds and other window treatments they have. The clerk was not very helpful, saying she was basically just a secretary and that the owners do everything. She didn't walk me through any swatches or anything. I was willing to pay a premium to get the window treatments that I wanted, but they were so unhelpful from the start. No sale from me.

Im trying to be as polite as possible while writing this review. Its very difficult to do when…read morebeing upset. We used budget blinds at our previous home. We had no issue. Customer service was great. Blinds turned out well. A little pricey. But I understand a company has to make money and you pay for what you get. We are at a new house now. We called and had budget blinds come by to measure and give us our quote on four windows. Two windows were black out shades. They use a laser to measure three points of the window. They use the narrowest point. The other two windows were odd ball shapes. The quite was 626.40 for two black out shades and two small odd sized windows. The owner was the one who measured and gave us our quote. We paid the next day and then we were told we were scheduled out 4 weeks because of the virus. Two days prior to the install i get a call from budget blinds saying that only half our order showed up do to the warehouse shutting down do to the virus. Here we are today. Installer was late. I received a call 6 minutes after he was supposed to arrive to let me know he was "going to be late." (Which he already was) okay, things happen... But if im going to be late. I call before. Not after Installer begins to install the black out blinds and neither one of them fits. He tried each one on both windows several times. He looked at the paperwork. He tried to make them fit again. No such luck. The installer ended up using spacers on one window. (Hopefully it will hold the stress of going up and down) and cut the other black out blind to fit because it was too wide. (Im just glad they are behind the other "house" blinds) First let me say that the installer seemed knowledgeable and polite and cleaned up after himself. (One critique I'd had is this; if your going to be walking in and out of someone's home. Wear something over your shoes) I hate people who wear shoes in my house. This is where I live. So ill have to mop all the hard wood that you just brought dirt and other peoples germs into because you have had other jobs at others homes as well. Second. Either they measured the windows wrong. Or the warehouse they order from can't read measurements. And if that's the case, then why am I paying $269.00 per black out blind for incorrectly made products that the installer has to MAKE fit. If I wanted to make things fit. I would have paid less for a one size fits all. Not 269 for custom blinds. If it were me installing I would apologize to the customer and say "im sorry for the inconvenience, but these do not fit. And because you didn't pay to have me cut these up and make them fit, let me get the correct ones for you on the way" Anyways. Overall. 4 weeks. (Understandable) Half of what we ordered. (Understandable) Late installer, because my time doesn't matter. Product didn't fit. And the most important factor! It is much darker in the master room. But you should maybe change the name to ehhh kinda dark with LOTS of lights around the edges. Don't waste your money on black out blinds from budget blinds. Not worth it. My bother has black out blinds from home depot that are identical and block the same amount of light for less than half the price! Also let me say that if it wasn't for the installer going the extra mile. I would have given budget blinds one star. For the price. I expected more. I've gotten much better service in the past. Your installer gained you one extra star. Wish you guys the best of luck in the future. I can't say that I will be back as a customer and unfortunately most businesses are okay with losing customers this day in age. I mean Im just one customer who has paid you guys 3600 and change over the past two homes. Its not a lot. But that's 3600 I worked hard for.

Greg and Tyler are the very best at what they do! We had a fantastic experience with them.read more

Greg and Tyler did the most Amazing job ! Professional ,…read morePunctual and very reasonably priced! 3 weeks from start to finish our entire home!!! Wouldn't use anyone else!!!!!!!

I've had two service calls over the past two weeks for unrelated garage door issues. Both of the…read morerepairmen who helped me out were friendly, knowledgeable, and prompt. In the second instance, I called to schedule an appointment and my garage door issue was fixed within two hours. Overhead Door has earned my repeat business! Highly recommended!

Not a fan of these guys so far. I called to have them measure my door and was told I would get a…read morecall the next day with a quote. I was happy with the fact that they could get on it so quick! Waited three days and called back they had measured the doors and had a quote but never got it to me. They say they mailed it out but I never recived it nor did my mother (the door was going in at my mothers) Ok e-mail me the quote all is good. Got the quote. I then decided to raise the door opening up a few feet. I delay on my part. It took a day to get it done and I called them to remeasure. They came back out and did the remeasure promptly again. But again I got no quote and called then after a couple days. The again e-mailed me a quote and i ordered it the same day 5/7/13. They said it would take a couple weeks maybe three to come in then they would get right to it. Two weeks later I have heard nothing from them so again call them. They say it wont be in untill next tuesday (ok they said it could take three weeks) and they will call me then to scheduale the install. OK back to waiting. I wait a week nothing from them so I once again call them no door. It will be in next tuesday and they will call as soon as they get confirmation that it's coming to set up install date.Ok I wait never hear from them so I call them to see if they have confirmation on the door coming in. THEY DO!!! YAY!!! 5 weeks later but it going to be here at last. They will call to set up install date. Never hear from them I call back and like usuall they say they left a message. I never got a message (i do have a machine double checked that they had my home number right and my work number as well) whatever at this point. They set up install for 6/13/13. Today is 6/14/13 no door installed. I called them this morning and of coarse they say they left me a message on the machine trying to confirm the date and got no response. GRRRRRRRRR!!!!! I tell the lady i'am not happy about this and she tells me that they needed me to confirm so they knew they would have access. I expain to her that when we set up the date I told her that the door was in a place that had no access problems and that if no one was home they could just go ahead and to the install no need to check with me first and that she said that would work. But now my door is not installed and i'am told that the next available date is the 24th. This is almost 7 weeks later (since purchase date does not include thedelay i caused). The worst part is their complete lack of communication. I had to call them every step of the way. I have checked my caller ID and no missed calls from their number. No messages were ever received that they say they left. No quotes were reseived in the mail that they say they send. I find it hard to believe that my caller ID, Voicemail, and the USPS get me everything everyone else sends me no problem but everything from Overhead Doors of yakima somehow gets lost in the mix. I hope this review does not effect my door getting installed and I even though about waiting untill afterwards to write it just to make sure but i've had enough. I will update this after they do the install to let you know how it goes.