They mistakenly started my policy several weeks early and despite multiple calls, it had never been…read morefixed. They're only available during the week and my agent seems to have been out of town twice (2weeks) in the 2 months I've been with them so service is a little slow. I prefer having someone accessible rather than have to wait for a call back or email response when I have a question about something.

I appreciate this business , they work with you when your having a hard time, great companyread more

Adam Parker's State Farm Insurance Agent and office staff are wonderful to work with when dealing…read morewith all of your insurance agency needs. Our family started out with Shawn Lanza in 2010. When Shawn's book of business was transferred to Adam Parker, we had concerns, however we have been completely satisfied with this agency. The office staff especially Justin has always provided our family with excellent customer service. Adam Parker's office is located on University Drive in Burlington, North Carolina. Having worked for Allstate, which is also a very good insurance provider, our family never felt the need to change companies or agents. If your in need of insurance and financial planning, our family would definitely recommend this agency!

Adam was extremely helpful setting up my new insurance. His…read morehard work exceeded my expectations with his efficiency.

Just plain awful in every aspect! Will not answer the phone and "IF" they do call me, I get the…read morewrong information. Very Terrible insurance company!

WORST insurance company EVER!!! Don't think you can call this company and correct info.... every…read moretime I Call I never receive the same info... They will tell you wrong due dates to collect more money they also CAN NEVER tell you the correct amount you need to pay.... AND I GUESS that tells you how the customer service is... IT SUCKS..... DO your self a favor go some where else.... This place is not worth the head ache.....

Ellen Easter, categorically, in my personal opinion after dealing and interacting with you (and…read moreSherry) over the phone (including most recently after I finally canceled my policy in August) and in person for twelve god-awful years, without question, I found you to be one of the most repugnantly vile, incorrigibly corrupt, diabolically unethical, disreputably nefarious, egregiously and shamelessly dishonest, sinisterly grifting insurance agents in business, and A TRULY loathsomely despicable excuse of a human being on the absolute worst level, possible! Moreover, as you know by now, on my advice, my mother also canceled her policy with you in August for the same reasons. She is also now with the Shawn Smith Allstate Agency and getting a much better FAIR rate. And I'm beyond thrilled! Good riddance for us both! Had I been able, I would have given both you and this review a quadruple negative zero rating. WARNING: DON'T DEAL OR DO BUSINESS WITH HER AGENCY! I can't begin to express just how pleased I am that I switched over to the Shawn Smith Allstate Insurance Agency (and believe me when I say, I regret not having done so much sooner). Lauren Ridgeway (see her card and info below) is my personal agent and concierge, and I couldn't be more pleased with the phenomenally outstanding and immensely friendly care, dedication, and service that I received from her regarding my auto and home insurance needs. From start to finish, Lauren listened intently and worked tirelessly on my behalf, not only to get me the absolute best rates and coverage for my specific needs; she explained my coverage details in a rare, straightforwardly assured manner that truly deserves a massively huge thanks. She is kind and deeply committed to providing the best customer service and experience in her field, and I would be woefully remiss if I didn't say so. If you feel that you're overpaying for auto, home, or renter's insurance (AND BELIEVE ME, YOU ARE AND HAVE BEEN WITH ELLEN EASTER), please contact Lauren for an in-depth review and assessment of your current plan(s) and coverage. Categorically, you will be extremely glad you did as Lauren will work astutely and diligently hard to get you the best rate(s) available in the market. Moreover, she adamantly cares and is here to help you! I can proudly and confidently attest to the fact because that is exactly what she did for me. PLEASE contact Lauren at the Shawn Smith Allstate Agency for all of your insurance needs! Once again, she's here to help and she delivers! I guarantee! Thank you so very much, Lauren and the Shawn Smith Allstate Agency! GREAT JOB on all fronts! 100/100

From the owner: Our mission is to provide our State Farm customers with a relationship centered local agents…read moreoffice. We are a highly experienced team (Ellen since 1981) and take pride in our reputation of our care and advocacy for our State Farm policyholders. We serve primarily Burlington and surrounding areas but have loyal customers in NC from the mountains to the coast. We invite you to experience State Farm through our very friendly and knowledgeable team. License #: NC-6586141

They are always very helpful and friendly to me ..I've had them atlest 8 years probably even longer…read more..I've never had any problems with things I've needed to take care of ...If you're thinking of using them definitely do it and you'll be very happy that you did

"Haley Harrell Office manager at John Fitell's State Farm in Burlington NC, was amazing to work…read morewith today. I truly appreciate the service and support I receive every time at this branch. The address is 354 Holly Hill Lane Burlington, NC 27215-5209. So if you're looking for a good place for your insurance needs please contact them."