Terrible communication, and abandons jobs, both plumbing & heating. STAY AWAY. A month after moving…read morein, we had an issue with our furnace, but we have home warranty with Fidelity, so they assigned us to Jerry's. Coincidentally, the same day the furnace was scheduled for service, we had a flood (sewer stoppage), so we thought we'd just go with the same company. Big mistake. The plumber who came was "after hours" so they weren't going to go through warranty, we had to pay $350 just for him to come. He couldn't diagnose source of the problem... he told us he didn't have the equipment, so they would need to continue the next day. The next day, a different plumber from Jerry's came, who had no knowledge of the previous attempt, but after we filled him in, he said he said could do the work, just needed to get us a price, and then he just LEFT without a word... we called Jerry's and they said first that he had other jobs to go to (obviously we weren't a priority), then said we were trying to pay them for the job through our warranty company (we weren't), and they wanted to be paid privately (which we said over and over, we were going to). After an agonizingly patronizing conversation, it was apparent this company had no intention to actually help us (just collect money for showing up) and was ill equipped to neither discuss nor complete the plumbing work needed, so after 2 days of being unable to use our plumbing, we decided to go elsewhere for our plumbing issue (but Jerry's did decide to cash in on the "service call" though, to get paid by our home warranty!!!)
A week later, we tried to check on the status of our furnace repair only to find out from our warranty company that Jerry's submitted a "job complete" invoice to them (again, making sure they got paid for not doing any work), and we were going to be transferred to another service provider bc Jerry's was not going to come out to complete the service bc they received a bad review about walking out on our plumbing issue. It is January, the overnight low is going to be 40 degrees, and Jerry's plumbing and heating doubled down on walking away from their customer, literally leaving us in the cold, without explanation. Do not trust these guys.