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    Paso Robles Plumbing, Heating & Air lied to me, destroyed my bathroom, left mold in my home, and then tried to cover it up. If I could give this company negative stars, I would. My experience with them has been nothing but lies, damage, and gaslighting -- and the nightmare is still ongoing. The Scam Started on Day One I told their salesman, Bill, exactly where I wanted my AC unit. I was very clear: it was the only spot I would accept. Bill swore up and down it was "100% possible" -- but only if I paid several thousand dollars extra for a special "space saver" unit. I agreed, only because he promised me that exact placement. On install day? Total bait-and-switch. The crew flat-out told me it couldn't go there. And instead of asking me, they plopped it down in the middle of my yard and walkway. I literally walked outside to find a giant metal box blocking my path. When I complained, they refused to swap it for the cheaper model I should've gotten, saying I was "locked in" to the expensive one. I was forced to pay thousands extra for a unit I didn't want, in a place I didn't approve. A Hack Job From Start to Finish Their installation was so sloppy it looked like amateurs did it: * They ran wires over a trellis even after I told them it was coming down -- then tried to charge me extra later to fix it. * They bent the coils on my brand-new unit, promised to straighten them with a special tool, and of course never showed. * They cut random holes into the siding of my house and into my bedroom wall -- then smeared silicone over them like that was a repair. The Bathroom Collapse On June 29, my 70-year-old grandfather fell through our bathroom floor because it had been rotted out from hidden water damage. My contractor tore everything apart and discovered the source: the AC unit had been pouring water into the walls for months due to botched installation. Floors, walls, insulation, everything was destroyed. Mold everywhere. This wasn't just a slow leak -- this was gallons of water eating away at my house while I had no idea. They Admit Fault -- Until They See the Bill When I called, their own technician came out, saw the destruction with his own eyes, and admitted it was 100% their fault. He even explained that the insulation was installed wrong, which caused the drain line to clog. He took pictures, made notes, and promised me the company would cover all damages. Then Mike, the install manager, called and told me the same thing: "We'll take care of it, this is our responsibility." I trusted them. But once I submitted the invoices? Suddenly, it was a different story. Holly's Web of Excuses Enter Holly, the office manager -- the queen of excuses. * First, she told me they wouldn't pay because I had "so many contractors" working on my house that any one of them could have damaged the lines. Reality check: I've had two contractors, and they've worked together side by side on everything. * Then she claimed my remodel was "so extensive" that it must've messed with the lines under my house. Let me spell this out: I'm having a backyard refresh, new flooring, and my cabinets painted. That's it. This is not some massive renovation. No one has touched my AC lines. * When those excuses didn't stick, she pulled out the wildest lie yet: blaming my "new siding." My siding hasn't been touched since 1979. They were literally inventing construction that never happened just to dodge responsibility. And here's the kicker -- when I hired independent inspectors from Wighton's (their sister company under Pipedreams) and Bee Right There Plumbing & Air, both confirmed the same thing: the damage was caused by Paso Robles Plumbing, Heating & Air's botched installation. What did Holly do? Denied Wighton's was even their sister company -- despite public lawsuits proving otherwise. She wasn't focused on fixing my bathroom, or my destroyed insulation, or the injuries my grandfather suffered. She was focused on twisting herself into knots to avoid paying. The Aftermath Because of this company's negligence: * My 70-year-old grandfather was severely injured. * My bathroom was gutted by water damage and mold. * My brand-new insulation collapsed after they cut structural supports, leaving it infested with rats. * I've been without a shower or bathroom for weeks. And Paso Robles Plumbing, Heating & Air? They're trying to stick me with the bill while stacking lie after lie on top of each other. FINAL WORD: Paso Robles Plumbing, Heating & Air (and their sister company Wighton's) are dishonest, sloppy, and dangerous. They'll bait you with false promises, wreck your home with careless work, then gaslight you with excuse after excuse to avoid accountability. This is the most corrupt, unprofessional company I've ever dealt with. If you value your home, your health, or your sanity: DO NOT HIRE THEM.

    Anthony Richardson @ Wightons.. an honest and solid technician.
    Louellen J.

    Our furnace went out Christmas Day 2024, so we put **Bee Right** on call for a diagnosis. They'd incorrectly identified the inducer motor as the culprit, with the wrong part identified in the order sheet. We called **Monarch** to address the inducer motor installation. Per Shaun, the existing motor was functioning - smart dude. But their 4-cylindar Moto Upsell Guy showed up randomly calling for a completly new furnace for 12K. Literally sizing up the sale before Shaun could finish his diagnostics. 4-Cyl Guy gave the hard press for a complete furnace replacement on credit for over a hour. Good thing my credit *does suck* or I'd be on the hook for $165/mo for like the next 2 decades. Not the vibe. On to ***WIGHTONS*** (believe after all this that I DID ask for their best technician.) **Anthony Richardson** shows up and literally in under an hour diagnoses the correct issue (the thermostat). Dude is young, smart, and honest. If you're fortunate enough to get Anthony on a call, tip the guy 3x, cuz he's solid. Furnace burning solid and reliable.

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    29 days ago

    They came out and preformed their job in a fast and efficient way! The HVAC tech knew what he was doing.

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    4 months ago

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    3 months ago

    We had a heating (furnace) issue. They were prompt, located the issue and corrected it in minimal time and a fair charge.

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    1 year ago

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    6 months ago

    I was promised a service call..they cancelled at last minute..it was an emergency too..can't recommend

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    1 year ago

    Alfredo fixed my water heater; showed up promptly and fixed promptly also..very nice young man..thank you Alfredo & Wightens

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    2 years ago

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    Page 1 of 5

    Ask the Community - Wighton's

    Review Highlights - Wighton's

    Malcom was extremely informative, no pressure, and just a great resource in helping us figure out the right solution for our home.

    Mentioned in 2 reviews

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