I recently had YAG surgery at Lakeland Eye Clinic and after my initial post op appointment was…read moreinstructed to call and report any " flashes of light" I might experience. Monday Oct. 12th I called to alert the Doctor that I had that experience over the weekend but was not able to reach anyone after several attempts. Tuesday I called and they scheduled me in the next day. I asked if there would be a charged and was placed on a brief hold. Upon the return to our conversation I was told " No charge as it is part of the post-op follow up, but if further testing needs to be done they will contact the Lions Club for authorization". After completion of the exam I was then told I will be required to pay contrary to the initial answer I received. I will contact the Lions Club ( of which I am a previous member as was my father) and suggest perhaps they should no longer recommend Lakeland Eye Clinic. The initial procedure was adequate but the follow-up communication was most poor. My cataract surgery was done by St.Lukes prior to moving to Lakeland.

The staff and MD's are excellent caregivers. However, I have a BIG problem with the Lakeland Hills…read morelocation. Parking is HORRIBLE! Handicapped parking is grossly inadequate. Said parking is too far from front door across a parking lot covered in crumbling asphalt. Also now their courtesy transport cart is broken/missing. My 90yo mom uses a rolling walker and almost fell twice going in and once coming out. I also use a rolling walker and had great difficulty navigating the parking lot. I complained to someone who said they were an assistant manager. While sitting in the waiting area c several other elderly/ handicapped patients came in complaining about the missing courtesy transport cart. This clinic location is not providing adequate, safe access to its handicapped customers. I am investigating going to another practice because this is ridiculous. I am also going to complain to my insurance provider because allowing a practice to treat patients like this is ridiculous.

Dr Mulaney is a wonderful, caring PERFECTIONIST. I have worn glasses and RGP contacts since I was…read more7. I had a severe astigmatism and terrible vision( almost -12 diopters), along with cataracts! Dr Mulaney made it his personal goal to get me perfect vision! I had my subcapsular cataracts removed and intraocular PREMIUM lenses put in and my astigmatism corrected. I now have perfect vision! I cannot express enough how life changing this is for me! Thank you, Dr Mulaney, I am forever grateful!!!

I had cataract surgery as well as astigmatism correction in one eye. Dr. totally messed up my…read morevision I can't see without glasses and now my vision can't even be corrected properly to wear glasses. Don't use this doctor!! My neighbor had the same Misfortune with the same doctor.

The dr justified an hour and a half waiting , his staff was very rude and at the check out the…read morefront desk female didn't bother to find the specialist that the dr referred me to instead she said she would call me with the appointment but she never did. I won't be back , it seems that patients with Medicare are treated differently. Waste of time and money.

From the owner: Dr. Dorsett performs the latest cataract surgeries, including Femtosecond® Laser Cataract surgery,…read morethe greatest advancement in cataract surgery in over 40 years. Lakeland Eye Clinic is offering their cataract patients this procedure at their Surgery Center, Central Florida SurgiCenter. A graduate of the University of South Florida School of Medicine where he did his ophthalmology residency, he entered practice with Lakeland Eye Clinic over fifteen years ago. Dr. Dorsett supports many local community activities to include seeing patients for Lakeland Volunteers in Medicine. He is willing to speak to local groups regarding both Eye Care for Seniors and Advances in Eye Care.

My wife and I have been patients of Dr. Odil for the past 3-4 years. Throughout that time, Dr. Odil…read morehas always been pleasant, knowledgeable, and professional, and the office is equipped with impressive technology that makes the exams feel very thorough and modern. Unfortunately, our most recent experience left us disappointed enough that we will likely look elsewhere for future care. One ongoing concern has been the pressure to purchase frames and lenses directly through the office. While we have purchased glasses there in the past, the pricing is significantly higher than many alternatives. During this visit, we asked about using our own frames with updated lenses and were told that was not an option -- the only solution presented was purchasing entirely new frames and lenses from the office at a cost of $400+. The larger issue, however, was communication and follow-through regarding actual patient concerns. I scheduled this year's appointment specifically because I had worsening night vision and significant starburst effects from headlights while driving at night. I explained the issue multiple times during the appointment and specifically asked whether the updated prescription would help with those symptoms. I was assured that it would. I also had concerns related to a prior eye injury that occurred a few months earlier. Because the office was closed when the injury happened, I was unable to be seen at that time. Although I reached out, there was very little follow-up afterward. During my annual exam, Dr. Odil did check the eye and confirmed everything looked fine, which I appreciated, but the lack of concern and responsiveness when the injury initially occurred was frustrating. After the appointment, my wife and I requested copies of our prescriptions and receipts and were told everything would be available through the patient portal. Unfortunately, the documents were not there, and getting assistance became unnecessarily difficult. Calls were not answered, and communication was handled almost entirely through text messages, which turned what should have been a quick conversation into days of back-and-forth messaging. I ultimately filled my prescription elsewhere. When I tried the glasses while driving at night, there was essentially no improvement in the starburst effect that I had specifically sought help for. What frustrated me most was that recommendations such as anti-glare coatings, amber tint/driving lenses, and other options were only brought up afterward through text messages -- after I had already purchased the lenses elsewhere. Had those recommendations been discussed proactively during the exam, when I repeatedly explained my nighttime driving concerns, I could have considered those options during the purchasing process. I also found the communication process extremely impersonal. Even when I simply requested a quick phone conversation to better understand whether the prescription itself should have improved the issue, I was repeatedly directed toward forms and troubleshooting procedures instead of being able to speak with someone directly. To be fair, everyone I interacted with remained polite and professional throughout the process, and I do believe Dr. Odil is knowledgeable. However, the overall experience increasingly felt transactional and sales-focused rather than patient-focused. Strong communication, responsiveness, and proactive guidance are just as important as technology and presentation, and unfortunately that was where this experience fell short for us. One final aspect of this experience was particularly disappointing. After my wife left a review describing concerns similar to mine -- primarily regarding communication, administrative processes, and sales pressure -- we later received a certified letter informing us that our doctor-patient relationship with the practice was being terminated. While practices certainly have the right to make those decisions, the timing made the situation feel discouraging, especially after several years as loyal patients. Constructive feedback should ideally be an opportunity to improve the patient experience, not something that leaves patients feeling dismissed for expressing honest concerns.

He has literally changed my life for the best. I have been seeing very well. I have been taken care…read moreof very well. He's never showed me that he does not care. I think that he's the top eye doctor here in Polk and he does everything he needs to do to make you feel that you're taking well care of and be able to see the best that you can. I will always go to him as long as he's still working thank you so much eyes on lakeland