Dr. Lozano is wonderful but the office situation is so surrealistically terrible as to make you question your sanity. The office has been closed since COVID. You can't see anyone personally. The office does not pick up the phone when you call. It goes right to voicemail every time. I've played phone tag with Nancy dozens of times. I've left dozens of messages which she never returns. My stress level skyrockets every time I try to talk to someone. I'm now seeking other options and I'm desperately trying to get an old debt paid off so I can be done with them and am currently in phone tag again with Nancy who acts like she hasn't received any of my messages. Again, they are not available in person and they do not pick up the phone. It's like something out of a horror movie. I'm practically shaking because I want to be done with them so bad and I still have to call tomorrow. That's why I'm writing this review. Out of stress. NEVER choose this office EVER. Dr. Lozano deserves infinitely better but you will lose your sanity if you get enmeshed with that office staff. It's a nightmare that you will make you ten times sicker than before you went in. read more

I"ve been a patient, as well as my family off and on for many years, but I cannot handle the level of unprofessionalism of the practice any longer. Wait times are hours sometimes depending on which person you see. The office staff is rude at times, depends on their mood and the person up front. They mess up accounting quite a bit, and it seems I"m always fighting to get bills removed. You never know if the billing is accurate or not. I initially saw the owner of the practice years ago but it just seemed she wanted to just prescribe a pill cocktail every 3 months. Eventually, I found a great therapist and competent psychiatrist to prescribe meds but the headache is too great to continue going there. Look elsewhere if you are looking for a no hassle, professional office. It's a shame because their staff is mostly very good. I will not be returning. read more

The best psychiatric and psychotherapy that I've ever had my entire life. I am schizoaffective (with several other psychiatric illness) and I've been to psychotherapists and psychiatrists since I was 15 years old. I finally am getting the treatment I've needed my entire life. I am 38 years old and the past two years since I started going to CFPA have been the best in my life. The only downside is seeing the psychiatrist can have long wait times, but it's worth it. read more

Left 3 messages over the span of a week. They claim they return all calls with in 24 business hours, but that is not true. I finally got someone on the line and she asked if I was a new patient. I said yes and she said "we're not taking new patients" then hung up. I understand being busy but have some common curtesy and respect. read more

SO. RUDE. Don't bother even calling, you'll be treated awful for just trying to schedule an appointment and they won't have any available for at least six months anyway. Go elsewhere. read more

My Therapist is amazing and I highly recommend her to anyone she's very good at her job BUT the staff if terrible. As someone who is terrified of elevators I had to call and ask if someone could open the door to the stairway and when the lady answered she said "You can take the elevator". I said I can't and asked again if she could open the door, she complained while I was still on the phone and was trying to argue with me about opening the door. When she opened the door she rolled her eyes and was extremely rude. When they call to confirm appointments... which most of the time they do not do.. They are RUDE! As a customer service team that works with people with mental health issues going on I think it is ridiculous that this is the way they think is appropriate to act. Even though I want to continue with seeing my therapist it's difficult to walk in there when you know the staff is going to be rude, disrespectful and unprofessional. read more

My experience over the last few months has been amazing and a lot of these negative reviews have me wondering if that's why these people are seeing a counselor to begin with. lol read more

The office is negative, the staff are toxic to the patients and family. The wait time is toooooo long,and now they are charging $50 if the doctor is over 15 min. seeing you. They may have good doctors or psychologists at the office but the atmosphere in the office is the Worst. My recommendation is to stay away! read more

If I could leave negative stars I would. I made an appointment for my daughter to see Tina Cannon, who is actually a good counselor. The problem is mostly with the staff and with the way the office is run. However, Tina's schedule is so booked it's near impossible to get in which is difficult if your child needs set dates of care. I ended up finding another counselor that worked better with my schedule so I called to cancel all her appointments, the phone rang and rang until going to a voicemail. I left a detailed message with her name and DOB and my phone number to cancel all her appointments. Thinking that everything would be taken care of, I left it at that. The following week I received a call that we had missed an appointment and to call the office. I called again, same situation and I left another message. The next week, another call. Literally 2 minutes after the person called, I called back and got the voicemail where I again left the information. Today, I receive a letter about how I am non-compliant and will be discharged along with a bill for $120 for two missed appointments. Needless to say, they will be getting a call (which probably will get ignored) tomorrow. Save yourself the hassle and go somewhere more professional and organized. read more

After being a patient of Dr. Farmer's for over a year now I've come to know how everything works. Yes, you will wait a long time to see Dr. Farmer -- because he is required to slot people in every fifteen minutes... but that doesn't stop him from taking a little longer to give you some personal attention and connection. If someone before you gets a little extra time, you will too. About the staff & receptionists... I thought they were a little rude at first too (not very smiley or warm). However, after a few encounters of having some insurance issues, they responded quite well to my attitude which was that they are professional people who know their job. If you treat them with respect you WILL get the same back. Ever since then I've had no issues at all. They will do everything they can to help you... as long as you aren't rude or obnoxious to them. And schedule as early as you can... the wait is much shorter :). Dr. Farmer works until 10 pm most nights trying to keep up with his patients and I think that's pretty admirable. read more

I have been going here for at least 5-6 years. Dr. Farmer is a A++++ doctor and is WELL worth the waiting for hours. It took me about a year to get in as his patient list was full. Besides that, they NEVER EVER EVER PICK UP THE DAMN PHONE! Also the front desk staff are very rude and short. I do not like the staff but I love dr.farmer. He is the best psychiatrist I have been too, but his staff are completely ignorant or just don't give a damn sadly.. read more

Worth the wait. Takes the time for my child so I know he takes the time for others as well. I would rather wait than get booted out before our problems have been discussed to meet a time limit. read more

I have never been treated so badly. I walked in for an appointment recently and was informed that I did not have insurance. I live 45 minutes away and my insurance only covers the Orlando area, and I didn't bring the card with me because I have been putting up with this place for 2 years now. The office manager was worse than I can describe - she leaned over her co worker, who cringed, and told me "You are not seeing Dr. Farmer unless you pay the $200". I have no idea why they thought my insurance changed but I had to actually start yelling to get her to stop. I asked repeatedly to speak to the person in charge of insurance and the woman mocked me, saying there was no way I was going to convince her I had insurance. I was in tears at this point. I asked them several times to call my insurance, but that is not their job. I finally got to speak to the woman in charge of insurance. THEY HAD THE WRONG NAME. They REALLY had the wrong name because at this point I had been married for over a year and they still had not changed my name in their system. At this last visit, someone came with me to help me make sure my name was changed because the pharmacy didn't want to dispense to me anymore! My name was wrong! They said "we can change it on a post it in the file but it is too hard to change in the system." This place is brutal. i have to take anxiety medication to get through an appointment there. Just writing this review makes me nauseated. The reviews not recommended by Yelp are all the same and I can attest, after hours of wating in their waiting room, that it is just as bad as the reviews say. Avoid if possible, if not, plan to wait a minimum of 1 -2 hours. read more

World class service.. not!! Have been going to dr.lozano for about 5 years now every two months.. Every time I got here it wait at least a hour and her staff is beyond rude!! I have heard them talk about and gossip about clients openly several times, they are short with you and very unprofessional. God forbid you miss an appointment.. You'll have to wait months to get back in! That's great when your medication runs out and you can't get a refill cause you can't see your doctor! I understand it's my fault for missing the appointment but you are in the business of mental health you have got to have a better system than that!!! Lozano herself is decent, however I've been saying for years I can't stand her staff and I'm going to switch doctors. Finally had enough! After an issue at my last appointment I wasn't able to see the doctor and the receptionist working was so rude to me. Then, a mentally handicapped gentleman was next and paying with a check that exceeded the amount of what was owed and he said he wanted to leave it on his account for future use, as he normally does. The receptionist replied "well you need to just make it easier and pay the exact amount. That's just too much extra work for me" the guy was confused and I was so disgusted at how she just treated him. As a receptionist in a high volume clinic myself, I would have need dreamed to talk down to a client like that because it created a tiny bit of extra work for me. You are in the business of customer service, don't like it? Get out. Funny thing is after just walking out the door, the place wasn't busy, I have been trying to call to get the receptionist name. Out of the 10 or so times I've called, half the time the phone has magically been picked up and hung up or just ignored all together! What children are running a PSYCH doctors office and treating clients like that?! I would advise you stay far far away unless Dr. Lozano changes her horrible staff!!!! read more

Worst medical practice I've ever encountered. The only positive thing I have to say is on behalf of Rosenne, the PA. She is wonderful, kind, genuine, and the only person with professionalism and empathy at the practice. Janet, the "office manager" is an overly-aggressive, argumentative, rude, embarrassing, "ghetto acting-bobble headed-hand waving in face" kinda gal...extremely professional to deal with. All the other members of staff their agree that she is crazy. I had proof on my phone that there was an accident on my way to an appt and called 24 times without an answer (worst office staff EVER) and when I was rudely confronted on "no showing" like I was trying to somehow swindle them, I asked to speak to the Office Manager and instantly she cut me off and began yelling at me and over my words, not allowing me to get a word in, like some high school chick, waving her hand in my face. She finally let me get a word or two in after being forced to yell back at her so she could actually hear me, and told me to email the 'proof.' I was bawling and shaking during my appointment and told 'she's just like that....that was nothing. Complaining won't get you anywhere, the Dr. is just the same". The next day, I called and asked for the email address to send in proof, and she then (surprise surprise) flipped her lid and began flowin' again, never letting me get a word in, said she doesn't have to give me an email address (?!...), then she wouldn't let me speak to her boss aka Dr. Lazaro or however you spell it. She refused. I told her that I was disgusted with how she acts and treats patients, especially at at mental health practice, she then began yelling, "ARE YOU FINISHED?!" over and over...she asked me "what it is dat you want from me?" and when I'd begin to answer her, she'd yell, "ARE YOU FINISHED? ARE YOU DONE?" when I was calmly attempting to answer her question (this went on for an awkward amount of time)...total INSANITY, this "Janet" woman. I eventually hung up because I was tired of her yelling awfully mispronounced garbage in my ear, and faxed the proof. She surely needs help and anger management classes, and to NOT work with the public, especially patients seeking mental help! Chuck was my therapist (whom I adored) and was the one who was flagging me as a now show, even though I talked to him in person about it, refused to call me back for a week. I was then fed up completely and called and canceled my care with him. Of course, a few days later, he calls and leaves a message for me, speaking slow and weird like I was a 7 year old, telling me to call back. I didn't, I was done. Today I received a phone call saying I am now "discharged" from the practice, which means I can't even see my Doctor, Roseanne. How caring and professional. Obviously Janet skewed what had really happened to the Doctor and you know what they say about 'birds of a feather'...not only do they flock together, but they are irrational and unprofessional, and in it for the money-not the care. (Roseanne was going me a discount because I lost my insurance) They couldn't care less. I've worked in customer service my whole life, even in a medical practice, and I've never witnessed anything or anyone like Janet. Disgusting. read more

Dr. Lozano is great, very sweet and professional. The wait to be seen WITH AN APPOINTMENT is a little ridiculous though, I usually wait 45min-1 hour every time. The office staff on the other hand is THE WORST front office staff ever!!! Ive had several issues with the staff in regards to appointments and I asked to speak to the "office manager" after a recent issue happened again and thought she would be helpful and resolve my issue but I was completely wrong! She was SOO rude, talked over me the entire time and extremely unprofessional. Nancy, one of the receptionist who is also related to Dr. Lozano, is also extremely rude every time I've been to the office. All the girls are very short and unprofessional. It takes several phone call attempts to get ahold of anyone there. I've been there for appointments several times while the front office girls are too busy gossiping about other patients to answer the phones and just let them ring. It's because of the office staff that I refuse to go back to this office ever again!!! PLEASE REPLACE YOUR STAFF!!!! read more