Worst customer service, had furniture items in store that sold never received payment for my items…read more. Always made excuses why she could not pay me. Now the store is closed with no responses to phone calls, text , or emails. Need advise ! How to collect what's owed to me and others in the same spot.

Half consignment shop, half owner-found items, the prices in here are kind of hit and miss between…read morethat's a smoking deal and "they want how much?". It only took me twenty paces to find the perfect dining room table which I was looking for. And here I had planned on spending the entire day looking through stores to find one. The price was great and the condition of the table was really good. Clearly they don't let anybody just drop random pieces of shoddy furniture into their store. Delivery was less than expected and there wasn't a huge wait to get it. I am super pleased with this place and my purchase!

If you prefer quantity over quality, this place may be for you with aisle after aisle of home decor…read moreand household goods. But if quality is what you're after, keep looking as the vast majority of inventory here is mass-produced JUNK. If you do decide to make a purchase, especially something in a box, inspect it before taking it home because, chances are, it will be defective in some way or another. Of course they will let you return or exchange it with the receipt, but it's still a hassle. We attempted to purchase a lamp, and after three different boxes were opened, we gave up as they were all badly scratched. The employee helping us was nice, bet even said himself that "unfortunately this is common."

I appreciate the job that he did. He was on time and we're tired and fix the problem and I do…read moreappreciate it. It was kind and easy to talk to we got along so he fixed everything that I could think of at this time.

Obelisk Home does it all! It's a wonderful store where you can pick up the perfect gift for a…read morebirthday or wedding or get great interior design expertise. Nathan Taylor and his staff have a stellar reputation in the Springfield community. They have won every design award possible. I have used them multiple times for design assistance. Nathan has a brilliant design esthetic.

Obelisk Home is a wonderful resource for furniture and home decor. Their selection of items for the…read morehome is far from ordinary and a go to destination for interior improvements and gifts for friends and family. I absolutely recommend this establishment to anyone looking for quality items for their home or unique gifts.

I am an interior decorator and my client's satisfaction is my top priority. Brittany made sure to…read moredo everything that she could to make my selections easy. She went above and beyond and myself and my client couldn't be happier. Maddy also did a great job assisting me. The delivery guys were very nice and they were careful to wipe their feet, etc. Thank you so much to everyone. C. Wendt

We have purchased Lazy Boy furniture for the last 48 years and it has always been good quality…read more Not this time! We purchased in June 2025 1 Big Man Recliner ($1,000+) and in July 2025 we purchased another big guy Recliner, plus a Love Seat and a 8' x 11' Rug ($800.00). Our total for all of this furniture was $5,212.92. Now my reason for writing this review. The Love Seat is horrible. It had only been 6 weeks and the front of one side had wrinkles all the way across and down. We contacted Lazy Boy and they sent a Furniture Repair guy that have as a contract worker. The wrinkles on the one side were not fixed. We had the repair guy come out again and we have a call to Lazy Boy to have him come out again. I weigh 130 lbs...it's not like I'm huge and I also only sit on it at night maybe 2 or 3 hours. We were told that the Love Seat has bucket seats and it contours to the person who sits in it (this was told to us by the repair guy). This is the MOST UNCOMFORTABLE LOVE SEAT I HAVE EVER SAT ON. It will be a year July 8th so nothing will be under warranty. We will NEVER purchase Lazy Boy furniture again. The quality has really gone down and it's not worth the money. I will attach pictures of the Love Seat the first time it needed repair, the 2nd time and now the third if possible. The pictures showed up under the "Photos" tab under Lazy Boy reviews Google.

Want to give a big shout out to AJ who was great, helpful & knowledgeable about her products…read more Thanks to AJ we have been sleeping in our new & unique bed that has LED lighting that surrounds our headboard! We love it & go see AJ she'll do right by you. Thanks again for your great help!

Bought a living room set. Had to get every piece replaced. Still having issues but warranty has run…read moreout. Awful quality. Very disappointed.

Professional, Helpful, Great customer service, and Free delivery, highly recommend, will be my…read morego-to place when I need furniture again, Thank you Sue and Scott, hope to do business again soon.

From the owner: A Locally owned, Family Operated, 50 year strong, 20,000 sq ft showroom of amazing home furnishing…read moreand interior decor. Featuring a Flexsteel Gallery Showroom, Field & Stream Home by Best Home Furnishing Gallery, Benchcraft, Millenial, and Signature Design by Ashley. Come by and see this Hidden Gem of the Ozarks .

Poor customer service. Purchased a sofa and 2 recliners. The sofa was literally dropped off the…read moredelivery truck and landed on the ground. Stupid mistake on our part for not refusing to accept sofa. Once the sofa was placed in our home we noticed a leg of the sofa was damaged and a spot on the back of the sofa. Havertys did come and repair both. While vacuuming under the cushions next to the arm of the sofa I noticed a tear. Needles to say nothing was done regarding this issue. We sent 2 recliners back because we did not like them and ordered 2 more with a different color of leather. The wrong recliners were ordered and we did not accept delivery. It's been a night mare and 4 months later we are stuck with a damaged (possible cracked frame) sofa. We are going elsewhere to purchase recliners. I failed to mention one of the original recliners that Havertys delivered was damaged.

My Father told me when you make a person happy they will tell 10 other people but when you make…read morethem mad they will tell 1000. Well I hope over 1000 people read the review. about Havertys' Furniture in Springfield Missouri and refrain from sharing your business there. I have attached photos and receipts so all of you can see that my dates and facts are true. On February 8, 2021 my wife and I purchased a beautiful living room set from Havertys'. It consisted of a sleeper sofa, two recliner rocking chairs, and an ottoman. All furniture was Vintage Autumn. As you will see from receipts, the furniture was $10,658.59. Not a small amount for 4 items. You will also notice one Swivel Recliner is on a separate receipt but purchased on the same date for the same delivery date. On February 18, 2021 Havertys' showed up at our home in Branson MO to make the delivery of this purchase. The only problem was, they were missing one Swivel Recliner. Remember the two receipts? Well they completely forgot the second chair purchase and did not have the recliner on their truck. One would think , " no worries, they will bring it later". They did but after waiting quite some time for the second recliner, the color was off and it did not match the other 3 pieces. After much challenge from the store, we were finally able to get them to send another Swivel Recliner and lucky it did match the first 3 pieces in color. It arrived much later than promised. HERE IS WHERE EVERYTHING GOES BAD!!!!! At the same time we discovered that the sleeper sofa mechanism was broken. We called the store and they suggested that they send an entire new sofa. We shared the challenge with color match from the chair so they decided to order us a new mechanism. We were ok with this as we knew the current pieces all matched. Fast forward to March 2022 and we still did not have the replacement mechanism from Havertys' with at least 25 telephone calls lasting numerous hours trying to find out where it was and what was taking so long. Several blames on covid and other manufacture issues were share by Havertys' but still??? Over one year later???? Finally, Havertys' calls us to schedule the delivery of the replacement part. They tell us March 17, 2022 between 8 am and 5 pm. Oh well, looks like St. Patty's day was shot this year waiting on Havertys' but at least we would finally have the furniture we purchased over one year ago usable. NOPE!!! At about 1 pm on March 17, 2022, the Havertys' truck shows up with a couple young men, they come to the door with tools and tell us they are there to repair our sofa. We ask, " do you have the replacement mechanism?' to which they say, NOPE. Turns out no one at the store gave the message to pick it up and bring it. We were told it would be delivered that day and someone else would come to make the repair. It did not happen at all this way. My wife and I proceed to call the Springfield store Manager, Brad. We told Brad it has been over one year and as far was we were concerned Havertys' could come pick up their furniture and we would go buy it somewhere else. Brad's snide remark back was, " Come on, you have had the furniture for over one year". Really Brad? Is that our fault and are you insinuating we have used the furniture and now want to return it???? Brad tells us he is going to get this taken care of right away and will call us back. At the end of the next day still no call from Brad. We call the store and they tell us Brad is off and will be back in tomorrow. We call the next day and Brad is not available over and over. Finally we get Brad and he tells us he was getting around to returning his calls. Brad refers us to customer service and we end up talking to Kaneesha who is totally rude to us on the telephone. We can only assume Brad told her were were bad customers or something as we have never talked to her before. She schedules our repair for March 31, 2022 between 8 am and 5 pm. Carachter limit stop me here but do not buy at Havertys"""""" Like

Cheap place. Lots to look at. Clean and set up nice. It's huge so expect to spend time looking…read more Need more bathrooms and less clothing in booth.

TERRIBLE terrible atmosphere. Manager refers to adults with disabilities as "these people". She had…read moreone possible (who knows) bad experience with a group of adults with disabilities and automatically groups them all together. One person got their free coffee and a small spoonful of sugar and she said "see they're using all of the sugar". Very dramatic and distasteful towards the special needs community. Would not give them your service.