We've had only good experiences at ISUCU. The tellers are nice and personable. They have member…read moreappreciation days with free food, and participate in community events like toy drives and bake sales. We only used their checking and savings services but I believe their rates for other products are competitive. Their online interface was easy to use. I highly recommend them!

ive banked at other banks and credit unions and always felt like I was simply another number, here…read moreI feel like a part of the organization. I like the fact that isu c.u. is part of a training system for young bankers, it also creates a employee, customer relationship that can not be beat. over all id rank it as an exceptional financial institution...

I am a particularly difficult banking customer on both my personal side and business side and…read moreRicardo at this bank bent over backwards to take care of some discrepancies without taking a lot of my time. I expected an argument going in and walked out with a smile. This is a bank that will not waste your time, has a pleasant staff, and clearly has strong management.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Awful! I had 7 bill pays go through twice and it took 5 phone calls, 3 different people who…read moreultimately placed the blame on me (I mean, I am sure I hit submit and then went back, entered all 7 amounts again and submitted again all while day drinking at work and all under 1 minute ---yes that is sarcasm).

Had a large cashier check from their bank and they lost the records and money and thus the check…read morecannot be cashed. Looks like FDIC has to be involved.

I give this branch location 5 stars ever since Will, the new branch manager arrived. Will cares…read moreabout his clients and his staff. When it get busy and a long line forms I have seen him personally talk to people in line to understand what they need and answer their question earlier if possible. Never seem that in any other bank. Plus, he supports a great staff. Maryna and Chad are my go to specialists very knowledgeable, organized, friendly and prompt. Tellers are so positive and even call us by name. Was good 3-5 years ago. But with Will and his staff. It is outstanding now!

My choice of banks. The best thing I like is the fraud protection services they offer. I know…read moreeveryone in there and they always make you feel welcomed. Friendly and courteous staff.

Always extremely helpful with whatever I have needed. Most recently, helped get husband addedread more

Don't trust US Bank. I bought my house in 2017 and they have messed with my payments and I have…read moreonly paid off less than $1500 of my mortgage. It wasn't that way in the beginning but it's been changed in the last 7 plus years. I'm 70 and they have screwed me so I will never get it paid off. The damn crooks should be shut down and run out of business.

This bank has predatory fee structures and banking practices. I closed an account with them by…read moreremoving all funds. They kept the account open and started charging a whole bunch of fees. Never so much as a phone call about the issue. When I finally became aware customer service treated me like a deadbeat and failed to resolve the issue in a satisfactory manner. I have also asked multiple times for them to send a complete breakdown of all of the fees charged to the account and still have not gotten it as of the time this review was posted. Avoid this bank at all costs, they are not trustworthy

From the owner: You can learn a lot about a place when you know what's important to the people working there. We…read moresay, "Relationships give meaning to our work." It's a statement of fact, as well as a reminder of how we're connected to the communities we serve. We know that banking is personal, so we take the time to get to know our customers. We start the conversation by understanding what's needed. For example, we know that service is important, and most people want banking to be effortless. That means you'll deal with the local people you know from your favorite branch; the same people you see getting lunch at the sandwich shop or cheering on the local high school team on Friday night. Our approach to banking is based on the communities we serve. We're proud of our strength and capabilities, the services we offer and the team of people who stand ready to serve their communities. Put our strength to work for you, and you'll understand why we feel that way.

Called and was placed on hold for "one minute" by an Indian man I couldn't understand...an hour…read morelater I hung up and called back to find out the call center was closed. Do better PNC. Busey now has my business.

They get to know you and your name and are very friendly. You can make sure that they are…read moreinterested in you and your accounts. They are careful and professional.

I have been a member since 1979, and CEFCU has had many issues with my account in the past few…read moreyears. For example if you are away from your normal area on vacation, they will decline transactions. Then, you have to wait until the next day to get things straightened out. It is quite embarrassing to say the least. Recently, they said I was using the wrong PIN number. I wasn't and it was a Sunday. It is definitely not the bank I have known for many decades. There are some employees who are clueless on what they are doing in regard to IRAs. I was given misinformation and had to redo paperwork the next day. Yes, there are a few good employees who look and act professional.

If I could give CEFCU ZERO stars, I would. This "credit union" is a complete joke. The customer…read moreservice is rude, unhelpful, and acts like you're inconveniencing them just by existing. They love to nickel-and-dime you with ridiculous fees and then shrug their shoulders when you ask for help. Their online banking system is outdated and unreliable--half the time it doesn't even work, and when you call, they treat you like you're the problem. Need access to YOUR money? Good luck. CEFCU will hold deposits forever, freeze accounts for no reason, and then give you a runaround when you try to get answers. It feels less like a bank and more like a scam. Bottom line: this place is unprofessional, untrustworthy, and downright shady. Do yourself a favor and take your money anywhere else.