1. Central Illinois Disposal

    1. Central Illinois Disposal

    0

    Pontiac, IL

    Central Illinois Disposal

    5.0 (1 review)
    Closed 8:00 am - 12:00 pm

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    Recycling dropoff

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    1 year ago

    They have great people in the office and the pickup is always on time and very thoughtful.

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    Republic Services

    Republic Services

    (7 reviews)

    This company has mastered the art of making a simple task unnecessarily difficult…read more Before driving 30 minutes to the facility, I called with a basic question: "Can a private citizen use this location?" Instead of getting an answer, I was asked for an account number, address, full name, and other information that had nothing to do with my question. Despite explaining multiple times that I wasn't a customer and simply wanted to know if the location was open to the public, the representative never provided a clear answer. So I took the chance and drove there anyway. The facility itself was just as frustrating. The signage was poor, there was no obvious place for first-time visitors to go, and I ended up driving into the wrong area before eventually finding the entrance. Once there, I learned I had to purchase a safety vest just to drive a very short distance and unload into a roll-off container. Safety rules are understandable; forcing customers to buy equipment for such a minimal exposure seems more about revenue than safety. The final insult was being charged a flat two-ton rate for a small load in the back of a Jeep. Poor communication, poor customer service, poor organization, and pricing that feels disconnected from reality. The experience left me with the impression that customer satisfaction isn't a priority because there are limited alternatives in the area. I will avoid using this facility whenever possible.

    Place really has terrible customer service all the management tell lies never return phone callsread more

    Central Illinois Disposal - recyclingcenter - Updated July 2026

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