El primer autobús de Primeraplus llegó con dos horas de retraso. Perdimos el autobús de conexión de…read morePrimeraplus. Antes de llegar a la estación de conexión, Primeraplus no respondió a mi llamada ni a mi mensaje de WhatsApp para cambiar los billetes. La aplicación de Doters no incluía ninguna función de ayuda ni de cambio de billetes. Luego no me hicieron ningún reembolso. Tuve que comprar billetes nuevos para otro autobús. ¡Tres horas después de escribirles por WhatsApp para cambiar los billetes, una persona me preguntó cómo podía ayudarme!

My family and I used Primera Plus to get from Guadalajara to Colima. No reservations made, just…read moreshowed up to the counter and purchased our tickets. We were given lunch before we boarded. Consisted of a drink, a sandwich, and a small bag of cookies. The Scania bus was nothing but luxury. Very smooth ride, large chairs that can almost lay down flat, supports for your legs, and an entertainment system with movies and games. Tons of room to make the long ride comfortable.

Precios caros para los autobuses viejos que tienen. practicamente casi ningún asiento tenía…read morecinturón de seguridad, faltaban las partes para descansar los pies, las pantallas no funcionaba. Pésimo servicio y transporte. Definitivamente tienen que invertir y renovar los vejestorios de autobuses que tienen!!

Great service , quick check in. Comfortable bus. Restroom inside too. Seats are comfy and spacious.read more

Very great service. Ride went smooth. Very clean and comfortable. Seats are huge and they have a…read moregreat selection of movies for you to watch with a decent size screen. Restroom was very clean. I would definitely take this bus again.

I was pleasantly surprised by Central Vieja bus station. It is big, modern, easy to find your way…read morearound it. We were nervous to embark a bus here to Manzanillo, but we never had any issues finding our way around and the bus terminal. OK restrooms, some food options if you need to get snacks and drinks before boarding your bus. No "Romancing the Stone" type experiences, the buses are very clean, modern (with nice restrooms inside), AC, it was a great trip on the roads of Mexico, just sat back and enjoyed the nice views for a few hours. Great surprise!

This is the main bus station in Guadalajara. It's crazy busy with people. I don't like crowds, so…read moreonly 2 stars for at least getting me where I was going.

As far as bus stations go, this one is pretty nice and comfortable. I recommend taking the Chapala…read morePlus instead of the other Chapala buses. The Plus has better seats (which are assigned), air conditioning, and no one stands. It is also the express and has far fewer stops. One star off because a mujer (woman) stands guard at the restroom and you pay for toilet paper and paper towels.

We bought round trip tickets online, which was very easy to do. Check in was easy as you get…read moreelectronic tickets. Once on the bus you can watch movies, listen to music and other things if you don't want to use your own electronics. Seats are very comfortable! Overall our experience was GREAT! We went from Guadalajara to Guanajuato.

On a return trip to the Mexico City airport from Quenatero March 16th 2018 at 1045am local, and at…read morethe third toll booth from the airport. And while in the roll lane the driver slammed the breaks, causing me to whiplash head first into the seat in front of me. Causing a head ach and bad pain in my neck. The driver pulled over but not to check on passengers, but to go back to the restroom in the back of the the bus, maybe it was his way to look for uncontrolled bleeding. I confronted him with the fact I'd been hurt, the passenger in the first row we were in second row right side of the bus saw my head impacting on seat next to him, told the driver in Spanish that I hit my head and was hurt. The driver just shrugged and locked the passenger compartment. Being cautious and not causing a delay on the airport express run I decided to report the incident to a supervisor at the Airport terminal two. I took the buses license plate number 70-HA-9H, I observed a female that appeared to be a supervisor talking to the driver, I called to her, but she turned walked away. I use a cane and was unable to chase her down No other supervisors located. Due to pain level I had to upgrade to first class for myself and my wife for our flight to Seattle. An added $318.00 cost. Upon arrival in Seattle my walking was unstable, due to head ach and cervical pain. I took a nasty fall in escalator down to Customs. The bus incident was the only black mark on a wonderful week in San Miguel de Allende. My neck is still hurting and most likely will need an MRI to assess if there is further damage due to this incident. I am pessimistic that the bus company will care about this. But I might consider retaining a lawyer if my condition remains poor.

Mr Cordova deserves 10 stars! Our itinerary in Mexico included serval stops and stays at different…read morelocations throughout Guadalajara and Mr Cordova stayed in communication with us all the way through. We had to change our pick up times several times and he was nothing but gracious and accommodating to our last minute changes. We always felt safe with him and he always drove with care. He will definitely be our permanent driver when we come back. Thank you Mr Cordova for making our vacation transportation so easy to plan. El señor Córdova merece 10 estrellas. Nuestro itinerario en México incluyó varias paradas y estancias en diferentes lugares de Guadalajara, y el Sr. Cordova se mantuvo en contacto con nosotros en todo momento. Tuvimos que cambiar la hora de recogida varias veces, pero fue muy amable y atento con nuestros cambios de último minuto. Siempre nos sentimos seguros con él y siempre condujo con cuidado. Sin duda, será nuestro conductor permanente cuando regresemos. Gracias al Sr. Cordova por hacer el transporte de nuestras vacaciones tan fácil.

¡SERVICIO TERRIBLE! Si pudiera dar cero estrellas, lo haría. El hombre con el que estaba…read moreorganizando mi servicio fue sumamente grosero y condescendiente. Nunca había tenido una experiencia así tratando de reservar un transporte hacia y desde el aeropuerto. ¡No recomiendo para nada que usen este servicio! Estoy muy decepcionada por la forma en que me habló. Verdaderamente asqueroso.