This Bank of Hawaii is located in Safeway in the Maui Lani Shopping Center. I come to this branch…read moreof BOH more often than others because it's super convenient (close to where I work), they're open late (until 6pm), and open 7 days a week (yes, including Sunday folks!). It's similar to their Kahului in-store Safeway branch as well. Not too bad of wait on most days. They usually get everyone in and out pretty fast so the line moves quickly. Just make sure to fill out your deposit/withdrawal slips on either side (left or right) of the counter ahead of time. If you can't remember your account numbers like me, they'll help you out, no problem. If you're in a rush you can use the ATM to the right of the counter to do the basics (deposit, withdrawal, balance inquiry, etc). Overall, service is really friendly and they try to make small talk. In fact, I don't remember ever getting bad service here? Kudos to them for maintaining a smile throughout the day! I also like that I can notify them that I'm traveling out of the country and they'll put in the request for me so that my cards aren't blocked should I need to use the ATM while traveling :)

This is my favorite BOH outlet on Maui. The hours are surprisingly flexible but more importantly,…read morethe team members here invariably kind and patient. Bank lines can be notoriously slow but somehow this location deviates from the norm. Bank manager Ben went above and beyond to help me out in a pinch.

Whoa why the low rating ? I've had nothing but great service here even though it's not my home…read morebranch. Parking is easy in the back lot and if you should find yourself in a line it will move quickly. There is an atm outside should you have a simple transaction, and not be in the mood for human interaction , but I find it just as quick going inside.

SO SORRY I OPENED AN ACCOUNT AT FHB. It's been over two months since I requested my replacement…read moreATM/Debit card. Every time I send a message, they just (claim to) send a new card. Now they have changed the number for no apparent reason. The card had not expired and there were no fraudulent charges. So now I have no access to my money. I can't get to the bank in person.

I'm from Las Vegas, but I'm gonna have to give a review about Bank Of Hawaii employee Kahului…read morebranch #61 .. regarding about an employee that went above and beyond. Her name is Christina Rogol she helped answer questions and guide us through a tough process with our banking needs. So friendly and professional... She made us feel part of her family... Hats off to her forgiving such stellar customer service... This branch is so lucky to have her Rudy V.(Las Vegas)

Will no longer be banking with BoH. They have a new policy where they take FIVE DOLLARS A MONTH…read morefrom your checking account if your balance drops below $500. As long time customer, these arbitrary fees are absolutely infuriating. Goodbye bank of Hawaii.

I'll make this short ... Kawailehua is the best in what she does ... very professional and helpful…read morein any type of situation ... 5 stars !!!

We need a ATM and this is outside Foodland. Huge sign says…read moreNO FEE. Of course there must be small print somewhere , the fee is 4.95 for a ATM withdrawal. All good. Cash is King

So I usually love this credit union but a few weeks back I got an email stating that they're going…read moreto be "upgrading their systems" March 1-4th. My coworker who is also a member, tells me the other day that she was told verbally that members can only use up to $200 a day also on March 1st-4th. What upsets me is that most everyone gets paid and/or pays their bills the beginning of the month so why would they choose to upgrade their systems the beginning of the month versus the middle of the month? It's so silly let alone the $200 a day thing. I never use checks so now I'm kicking myself for not ordering checks with them. Lesson learned. To add insult to injury, I went online to access my account today 2/29/2024 not 3/1/2024 and online banking is already unavailable. Their app is also down already. This is so disappointing Full disclosure, I hate writing bad reviews but do better Maui County FCU so you don't lose customers.

MCFCU has finally upped their game and gone digital, somewhat. Add a star!…read more MOBILE APP: This is what I've been waiting for! Account-to-account transfers, up-to-date account information (for balancing) and mobile deposits. Of course I have a few complaints. One of them is that some cleared checks don't have an image of the check, a very useful feature should you forget who the check was for (or wasn't told by your spouse who is was for). Another err is the verbiage of automatically deducted items with their bundled abbreviations and words which can be very confusing. Sometimes the mobile deposit can be ornery, resulting in multiple, frustrating attempts. Aside from those quirks it works fine. CHECKING ACCOUNT: Yes, we still rock personal checks! The main reason for me is that I don't like automatic deductions for bill payments. If businesses don't offer online payment, you'll be getting a personal check from me, all while supporting the USPS. Unlike at my traditional bank, reordering checks couldn't be done online but via phone automation which was surprisingly efficient. But, should you need to make any changes, you'd have to speak to a live person at Harland-Clarke. SERVICE: No matter if I call or present in-person, everyone has been awesome. I always experience a very personalized style of service. TIP: No-fee ATM withdrawals can also be made at First Hawaiian Bank locations (limited per month). OVERALL: While some requests still need to be done in-person for security and signature's sake, they're on a positive roll.

Aloha! My confidence that no financial insitution on Maui…read morecompares to you is strong. Having experienced many excellent people at many excellent possible alternate choices, my loyalty to WFCU is related to who and how you have been for me with my family since we arrived here well over 20 years ago. It is comforting to live that reality. Mahalo nui!

So I went in and ask if I can get new $100 bills because I'm traveling. Counter lady said they'll…read morehave to go through the money that's gonna come out of the machine. I said can we do that then she repeated herself. I don't see the reason why she doesn't wanna do it. Business wasn't busy. No customers were there when I asked. It's just so sad to hear that from wailuku FCU and we have an account there.

I'm happy they opened this branch in Kahului which is more easily accessible to the majority of the…read morepopulation in the central area. The Wailuku location is so out-of-the-way and every local knows that in order to get anywhere in Wailuku, it's never a straight shot. They're located in the Maui Marketplace on the west end. They have an ATM located in an airlock room, and offers most of the services of the main branch in Wailuku, but lacks an exterior depository slot. SERVICE: The tellers are always welcoming and friendly. TIPS: Discounted movie tickets are sold here for the two theater chains on Maui (Consolidated and Regal). Open 8:30am - 12:30pm on Saturdays. No foreign money exchange service offered.

Go bank somewhere else there are many different choices. ATM didn't give me the correct bill…read moredenominations that I requested so I went in to ask if they could do what their ATM didn't. Just like all of Maui, if you're not from here they don't want you here. I was rudely told that they won't help because I wasn't a member and told to have a nice day. Just absolutely unhelpful and even worse, unwilling to be helpful. well done! wish I remembered the tellers name.

Quick way to get in and out and the staff is always super friendly. I love the features they offer…read morethough such as being able to go to the atm machine to deposit anything in ur checking very time convenient

I have worked with Tess a number of times at the Kahului branch in Maui and she has been a pleasure…read moreto deal with every time she just helped me and my father if you're looking for a great Bank and someone great to deal with you found your place

The bank is slow and the tellers are very rude. Not sure y the kihei location is closed on weekends…read moremakes it very inconvenient to dry to town just to go pay rent

Tiani went above and beyond to assist us in paying off our auto loan and obtaining the title from…read morethe Oahu branch quickly. We needed to take care of the transaction at the DMV and fly out within a week. She kept on top of it coordinating with the Oahu branch and us. We were very impressed with her helpfulness and knowledge. You have an amazing employee! I only wish we had a Tiani at the DMV!