I can't comment as to the negative experiences described below. I have had nothing but good…read moreexperiences with Ideal Insurance and Paul. Paul put together a complete insurance solution for me that was less expensive than going to a big company and getting everything from them. Paul has been in the industry a long time and his experience lends to what he can provide. I've always received prompt and courteous service and never had a problem getting changes made. Do not hesitate to use Ideal insurance. I highly recommend them.

When I first took my business to Ideal, I had great service. Calls were returned in a timely…read moremanner, I could ask for policy reviews, all my questions were addressed and so, in short, I felt like valued customer. At the present time, I have given them my business for one home, one condo, three autos, an umbrella coverage and flood insurance (in other words, a good bit of business!). Over the past couple of years, service has been less than "ideal" -- almost dismal, with e-mails going unanswered for days at a time (sometimes weeks) until I have to "remind" the agent that I had sent one days earlier or pick up the phone. My agent seems mostly e-mail-averse (which is not helpful as I prefer to get answers to important questions IN WRITING) so I find myself feeling I have to practically beg for "yes or no" answers to questions that, in fairness may require a more detailed response. I knew I had finally had enough when I sent an e-mail regarding an issue with the carrier for one of my policies. I had paid the policy renewal more than six weeks PRIOR to the renewal date, on-line (through the carrier's website), but when I went back to the website just one day after my renewal period in order to download my renewal documents, the carrier's site said the policy had not been renewed. I knew this was not accurate, but just to be sure, I double checked my payment on my credit card (it HAD gone through) and so I reached out to my agent at Ideal Insurance because clearly there was a problem that required their intervention. I will add that I already knew that this particular carrier (Federated National) is NOTORIOUSLY SLOW at updating payment information and providing renewal documents but we're talking OVER SIX WEEKS here! I was not able to speak directly to my agent, so one of the other staff (also an agent) responded to my request that they please look into this "snafu" and confirm my payment and tell me how I could access my updated/renewal documents. This woman (who shall remain nameless for her benefit) is ALWAYS rude and dismissive. Why she is still with the agency is a mystery to me, as she is very UN-professional. When I explained my concern, she blew me off as usual by saying simply that she could not see anything amiss on her end (i.e., on her computer), but when I asked how I might then get updated documents, given that my only access to them is through the Federated National on-line site that tells me my policy was not renewed, she heaved a big sigh and said, "Ugh, I'll see what I can do and get back to you." (which was fair enough, though far from "welcoming"). The next thing I know, I have an e-mail that says ONLY this (and the following is the entire e-mail, a "cut and paste"), "The policy is active, like I said it before." Yep, that's all she could do for me. So basically, NO help at all. I then wrote (again) to my agent (a very NICE guy) and after the salutation said, "Just curious as to whether you are still with Ideal?" (because he had not answered the e-mail I had sent over a week previously). I did (surprisingly) get a prompt reply to my e-mail but only to say (and this is another complete "cut and paste"), "Thankful to say I am still here, very busy, with a reduced staff today. Can we talk on Monday [please]". That was LAST Friday. It's now Thursday afternoon of the following week. There was no follow-up on Monday, no phone message, no e-mail and nothing since. I don't honestly expect to hear anything more as this has happened before (sadly) and seems to be the "new normal" at this company. I therefore have decided I will be taking my business elsewhere and would recommend that if you are reading this, you do the same.

I'm their client and I haven't heard from them in two+ years. They don't return calls and you can't…read moreget anyone on the phone. I deal directly with my insurance company rather than the broker, so they're making a premium for providing no service. Ridiculous!

Do NOT use this business. They use to be great. However, they don't answer emails. They don't…read morereturn phone calls. And for some reason, when you have to skip over them and contact your insurance company direct, they will go into your acct and make changes after you fix things yourself. It took 4 months to straighten out my acct because they wouldn't answer my calls/emails and wouldn't even answer when the insurance company themselves tried to call and straighten the acct out! Terrible business! They are definitely NOT there when you need something!!!!!

I recently made some upgrades to my home so I needed to make changes to my Homeowners coverage. I…read morecalled Jose Sarmiento at Florida All Risk Insurance who was my broker when I first moved in. I can not begin to tell you how happy I was with his services. He did not just add the additional coverage to my existing policy. Rather he re-shopped my insurance coverage needs across all of his providers and found the coverage I needed with another carrier. The entire cost of the new policy was the same amount as my original policy. I am beyond happy with his services. He truly treats you truly like a client and talks you thru your needs. His communications were execellent. Super professional, super execution. I could not recommend Florida All Risk Insurance and Jose Sarmiento and his team more highly.

DO NOT do business with this agent or office…read more I wrote a renters policy with State Farm, and then ended up purchasing a home a few months later, so I called State Farm corporate for a refund on my renter's policy on 4/14/20, they said they would issue it within 2-3 days later, it's now May 6th (3 weeks later), and they still haven't issued my refund. Their attitude is terrible and condescending They take your money in a nano-second, but when it comes time for a refund, they WILL NOT refund your money I have also reported them to the Florida Office of Insurance Regulation, and waiting to see what they will do to recover my money

Have had many insurance agents over the years and Cari Fallen is hands down the best! Her team is…read moreamazing and she offers the best pricing on policies.

.Got a written quote from Lesset . Told her 2 times I am not bundling my auto. Told me I need 4 pt…read moreinspection . No other Ins. Agency made me get one. Their quote was reasonable so I paid the additional $75 for 4 pt . When I went to pay the bill price jumped up $175 . WTH ? I said I need to talk to owner . She said not in today call Monday . I said why you charging me more now ? Lesset said we gave you the auto bundling discount in the quote. Bait and Switch ? I told her twice I was not doing auto, she said I know you said that . Computer automatically did it . That's my fault ? Now I have to pay another $175 on top of the $75 extra I had to pay, that is crap. Need to talk to owner, called twice Monday and owner NEVER returned my calls .

I called and spoke to Aliyah the end of August to get a new home owner policy. A quote was sent to…read moreme but the follow up was inconsistent. After numerous delays on her part, I ended up going with another Farmers Agent. Aliyah was rude and unprofessional.

I met with John Bozer to go over my insurance coverage. I can state with absolute confidence that…read morehe is an ethical and caring man. He guided me as to what was best for me; where he did not make a commission. He took his time and was very helpful. Go to John if you have questions about your insurance, coverage or choices. You can do so with absolute confidence.