I brought a shower door to central shade that I had purchased there, about fifteen years ago, to have the glass replaced. The first thing the owner did was say, "that thing is ancient", when I walked through the door with it. I left the door for repair. The owners never once called me to provide an update on progress, even though they said they would. On three of the occasions that I called for an update, the female member of staff answered the phone and told me, "that can't be fixed". Each time I asked to speak to the person in charge of repairs and they told me, it could be repaired, but the glass was hard to get and they were still searching for it. Every time I called back again, the repair person said they would get back to me to let me know what the cost and time for the repair would be. Every time, they did not call me, I had to call them. Finally I was told that they found the glass and that it would cost $500, installed. I agreed. After waiting the month that I was told it would take to finish the work, I called and was told that they hadn't even gotten the glass yet and that it would be another week. Once again, they didn't call me with an update, I called them. Today I picked up the door to discover that they used the original gasket to install the new glass, even though I was told, "that thing is ancient". In spite of its age, the owner saw fit to reuse a fifteen year old, rubber gasket without so much as even cleaning it before reinstalling it. They also did not pack the door in a box like I asked them to. Instead they handed me a glass door and watched me carry it to me car, completely exposed and unprotected. For this, I paid $500, plus tax.
I found the owners of this business to be generally rude and complacent. I strongly recommend to anyone that has bothered to read this far, not to use this establishment. read more