"service is everything"…read more came here to get my work boots repaired, and on my end, a deadline, I was told that it would be two days to fix my boots, which didn't work for my timeline , I explained this to the shop owner, and he goes "you know what? I'll have it done tomorrow by 3pm" perfect service, and my boots were ready at the time as promised, unfortunately the boots did get destroyed months later, but the repair held up through it all fantastic quality of work would come back if needed!

The owner and his sister are very kind and I've been very happy with their services…read more My dry cleaning turns out great. I've had several shoes repaired and they did a great job, at a fair price. I've also had alterations made to some of my favourite clothes items. Again they did a great job each time and the prices were quite good.

Went twice, did a really good job in repairing heels on both my leather cowboy boots and my ankle…read moreboots. Fast and efficient. For it in 5 days!

Sent my Lowa boots on for repair. Got them back in under 24…read morehours repaird perfectly! Would recommend them to anyone. Mark

after some research I decided to trust my shoes, which I got inherited from a beloved one, to this…read morestore and his amazing owner!! first I was scared of making the wrong decision by bringing it in anywhere and let someone touch it but now I am more then happy that I found THIS STORE and that I made that decision. I can 100-% recommend the service and am More than happy. Thank you

Went here to inquire about repairing a vintage belt. It's an easy fix really, just a quick sew-job…read moreand it would be good to go. The man who works there might be one of the rudest people I've ever met. Greeted me almost immediately with unnecessary attitude. I had a simple question and he refused to answer it. Didn't offer any middle ground and was pretty useless all together. I can only imagine that if I had got work done by him, it would have been a shoddy as his approach to customer service. Judging by the other reviews, I'm not alone... just terrible!

I think people that end up writing bad reviews (just look at Google for a bunch of complaints…read moreagainst this store) expect everyone they encounter to be a certain way. Just because someone doesn't have a personality you deem to be acceptable doesn't mean a store deserves poor ratings. My husband and I went in last night to inquire about getting his belt sewed, a watch battery replaced, and have some links taken out of his watch strap. The man who works here is clearly a hands-on person, very focused on his job and not really looking to have a conversation. I'm a chatty person, I tried a few times but he wasn't very responsive. Is that a bad thing? No. I cannot expect everyone I meet to be talkative like I am. The prices he quoted were exceptionally reasonable for what we wanted done (in total we paid $40 for everything. The last place my husband took his watch to have his battery replaced charged $30 to replace a battery (we'd have done it ourselves but the watch isn't the easiest to get to the back of) and they made us wait a few days until it was ready to be picked up. Minute Keys did all 3 things in HALF AN HOUR!!! He was also kind enough to say that if my husband wasn't happy with the watch band and wanted a few more links taken out to come back and he would do it free of charge. Simple and to the point, no bells and whistles. Stop expecting so much from a store. This man does his job and does it well, and I have no qualms about the man behind the counter being quiet. Remember folks, everyone has their own story and their own personality. If a job is done right, the rest shouldn't matter.

I'll start by saying that the craftsmanship here is excellent. It's probably the best shoe repair…read morestore I have found in Toronto, and I've come here multiple times. So why am I only leaving a two-star review? Because the shop is a one-person operation, and when the owner is away there is no backup. I've come to the store several times to find a note on the door saying that they are closed for the day. In 2023, it's not too much to ask for a business to have a website - or even a Twitter feed - that notifies people if they are closed. But even in the absence of an online presence, the store could at least have a recorded message that people can hear when they call in. Guess what? The owner hasn't even bothered to set up his voicemail. Not all of us have the free time to drive halfway across town multiple times just to find the shop closed. Not all of us have the luxury of waiting extra days past the promised delivery date to pick up our shoes. This is the kind of business that I want to support, and it gives me no pleasure to give a low review to a guy who does great work. But when the shop can't deliver a basic service reliably, that's what we're left with.

I recently brought a number of shoes and boots to the store for repair…read more The service was exceptional and the workmanship was excellent. I highly recommend this store! Kiki F.

I really like this place the man in the shop is so very kind and he dose such a very good job when…read morefixing everything

Very friendly service! Had my Sam E. wood platforms reheeled here and it was not the best finish…read more I was actually quite disappointed. Then I tried again with stretching leather boots and there was no difference in the fit. Another disappointing result. These guys are so nice to deal with but unfortunately, my experiences there have not encouraged me to return.

Rob is the friendliest guy ever and it is absolutely contagious. He treats everyone that walks…read morethrough his door as a valued customer and shows his appreciation for you every time (not that it is necessary, but certainly appreciated!) He will never try to sell you on anything that you don't need and is totally honest with you. I got some work done on a couple shoes including a heel lower, installing vibram soles and french plates at the tip of the shoe. He was very fair with the pricing and gave me a discount for doing multiple shoes at once. He walked me through everything that he was going to do with the shoe and explained the whole process (which is very helpful since I know nothing about it and why it costs the prices he charges). When I went to pick up the shoes he already knew what I was there for and showed me the work, which was amazing. I couldn't be happier with the modifications to the shoes and they will definitely help preserve the longevity of the soles. I'll definitely be coming back to get other work done on them in the future.

Rob is my shoe guy and should most definitely be yours too! The quality of his work is unbeatable…read morefor the price! He's definitely a shoe specialist and has improved the condition of my shoes tremendously! I wouldnt trust anyone else to touch my designer shoes ( I have tried the likes of Kaner's, etc). On top of that, you get the best service from his awesome and fun personality!

They do beautiful work. Not fast, and not cheap, but beautiful. I had them resole my Blundstones…read more(which, after more than 10 years, had cracked right through both soles); they put on a new, stitched Vibram sole, which I hope will last the rest of my life! They also polished and waterproofed them beautifully.

My 26 year old R.M. Williams Craftsmans needed new rubber soles, new elastics, and toe sole builds…read more The job was expertly done and literally amazing. They cleaned, treated and polished the leather. My boots look new. Well.... 9.5 / 10. I'm extremely pleased and would highly recommend Nick's!