Easily one of the worst customer service companies in Australia, Centrelink provides payment to those unable to work or afford basic living as a result of undertaking study, a disability or lack of work. Centrelink assists applicants by providing monetary and non-monetary support to those who need it. Staff can either be very rude or supportive. Despite the customer service being dreadful, the business is government owned and therefore exists to support Australian Citizens. While submitting the many lodgement forms and attending the numerous appointments can be tedious, ultimately the recipient receives a cash payment and support in the form of tax help, job seeking help and so on. read more

Centrelink Chatswood - Public Services & Government Near Me - Chatswood, NSW

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0 rating. Asked where's the restroom, replied by his fucking head shaking. Poor country disgusting service.

I went to Centrelink the other day to find out how much I can earn and still receive part pension. The woman at the front desk in broken English told me to speak to my financial advisor. If I could afford a financial advisor would I be enquirying about the pension. Then she says ring us. I said are u trying to tell me I have come to Centrelink and you can't give me info about pension. Finally another staff member said there is a book this woman looked bewildered couldn't find a book. Said well ok you will have to take a seat. Luckily I was persistent - I saw a very helpful consultant and booked me in to see their financial consultant who was also very helpful. Some staff definitely need customer service training Centrelink is the last place on earth I want to visit but no choice. read more

Thank you for the exceptional service I received this morning. Isabella, in particular, deserves commendation for her patience and initiative in resolving the challenging problem I gave her. I am grateful to her, and to the other staff members who helped me, for their good-natured and polite assistance. read more

I am not foolish enough to expect peak customer service at Centrelink so dread the prospect of having to go in and only do so with low expectations. Even so, my expectations take a beating and are lowered every time I have the displeasure. Every two or three times I go in their computer system seems to be down, and having worked in retail for several years myself, I understand that this sets the staff up for a day of non-stop customer complaints and am prepared to give them all my patience and understanding. Last time this happened, my efforts to be nice meant I was not taken seriously, it seems not listened to at all. My payments were cut off as a result and it took several hours on the phone to have the problem rectified. More recently, I tried explaining that one of my enquiries didn't actually need a computer, so could I please... and was cut off with "how are we supposed to do that without a computer?" As I tried to answer the question, I was cut off again. I tried asking two more staff members and had the same response. They were being bombarded with questions and complaints from every side so I tried to make concessions for the bad day they were having, though in hindsight it would've been more effective to be a horrible bitch. On top of the rudeness and unhelpful nature of the staff, a grumpy old customer kept interrupting, and after the third time I turned to him and said, "excuse me, I was asking this lady a question and you were behind me in the line," at which point the staff member looked at me as though I was the spawn of Satan. I suspect Centrelink staff are trained to be as rude, unhelpful and incompetent as possible with computer crashes scheduled weekly in a bid for the government to pay out fewer benefits. I for one would certainly never go there if I didn't absolutely have to and recommend you don't either. read more