Applied on-line for our Marriage Certificate. When it arrived, (1) my DOB was incorrect, (2) My…read morethen address was wrong (a minor spelling error, but still, WRONG) and (3) My wife was also listed as one of the official witnesses to the marriage instead of her sister (who was married and had a different surname). Fortunately, my need for the certificate was not urgent, but it is not as though it is a free service. It cost $56 so someone was well paid for what should have been five minutes typing. To rectify the errors on-line, it was necessary to use their "Feedback" link. Surely, simply copying entries from the register is not rocket science. I could understand one error, but three??? I wait in anticipation for the correct Certificate.

I'm actually impressed with the efficiency of NSW Births, Death and Marriages…read more A very good ticketing queuing system and staff are very friendly and helpful and I didn't have to wait more than 10 minutes at lunch time. The lodgement of my daughter's birth registration was easy and the certificate was ready, as promised, in two weeks for collection. The only problem I had was that when I checked the birth certificate before I left (which you should always do), and what staff will advise when they hand over the envelope. My wife's last name was spelt incorrectly (despite it being clear on the application). This meant I then had to travel upstairs and have an interview and explain that it was a French last name and the correct way to spell it was a Cap "C" after La! It seems staff go off the "proof of ID" photocopies that are submitted with the application (such as passports or driver license that spell names all in caps), rather than the application form filled out by the humans that know how to spell their names properly. A new certificate was produced as I was there with the correct name but then I was queried whether another piece of information on the certificate was correct, that is, whether Hawai`i was actually part of the United States!! The interviewer got a prompt history lesson of the great 50th State of the USA for his sins (and that Hawaiian separatists would welcome his views but until such time when Queen Lilluokalani's ousting in 1893 is avenged, the Hawaiian Islands fly the Star Spangled Banner). I wonder if he would ever question someone from Tasmania being Australian? Oh, and no, I don't want United States of America shortened to USA on the certificate (do they shorten Australia to Oz or Aust)? But thanks for asking. NOTE: would have been four stars (even despite the certificate correction), if I didn't have to give the history and geography lesson.

Clearly the department offers sheltered employment. I spoke to two employees on the day prior to…read moremy visit to 26 Lee street and informed both that I would be submitting my application forms in person and neither thought to mention that the offices were closed for renovation. What a waste of time. Who knows what will actually happen to the paperwork once these deadheads get their hands on them.

I came here for updating my visa. Recently I renewed my…read morePassport but my valid visa is still on the expired Passport and I had to submit documents with passport copy. At the first time, it was so busy and really long cue. I was wondering if I can make it before closing time. There were so many customers and so few attendants. Eventually, I made it but I had to return again. They don't have printers connected to computers, so even I completed the forms on the computer I couldn't print it out there. Next time I came back here with printed documents and I found out I needed to bring passport copy as well! I wasn't advised that. Anyway, I came back again some weeks later and this time I made it! Should I give just two stars? Well, attendants were always nice and helpful to me, so I will give them three stars! But of course, there are some rooms for improvement.

I highly recommend eCustoms Broker, the staff are very professional and efficient. They provide a…read morefast and cost effective service and staff are all very knowledgeable and helpful. They make what can be an extremely complex task an easy one.