Leaving the Dr's name out…read more...
Honestly, I'm a little hesitant to write this review because I still need a physician, and this doctor came highly recommended. Unfortunately, my experience was disappointing.
I'm not sure which was more frustrating: waiting over **2 1/2 hours** past my scheduled appointment to be seen, or scheduling a virtual follow-up to review my MRI only to never receive the call. Instead, I received a voicemail summarizing the MRI findings. MRI results can be complex, and I had questions about what they meant, my diagnosis, and the next steps. That's a conversation that should happen directly with a patient--not through a voicemail.
I understand that medical offices can run behind and that physicians have demanding schedules. However, patients' time is valuable too, and timely communication is an important part of quality care. I truly hope this experience was an exception because I had heard such wonderful things about this practice, but unfortunately, it left me feeling frustrated and unheard.
*While I was waiting 2.5hrs for my appt a lady came in and said "I had to come b/c no one answers the phone...while I don't have an issue w/ the nurse calling or emailing me back, I just have an issue w/ time management...be aware the Ortho Dr only works there VERY LIMITED hours and maybe if I was told that...I would have asked for someone else*