The agent , Christy Schultzaberger, in the Warrenton office I dealt with was unavailable during all transactions, even though she was the listing agent. Phone calls were not returned She and the landlord , demanded I pay five months rent in advance as well as first month's rent and an additional deposit. My credit score was 824 and I had submitted all bank statements needed to qualify. It is my understanding that is a big red flag. . I needed to move quickly and they took advantage of my situation They also put the advance payments at the end of the lease ! Upon moving , they both insisted they show the residence while I was gone When I returned , lights were left on inside and out and personal items had been moved ! I brought this to their attention and was completely ignored This was a rental agreement and not a purchase but the lack of professionalism was astounding. read more

Micki was the absolute best realtor throughout our first time home buying process. We were so incredibly lucky to have her as she is communicative, compassionate, and caring. She met with us to see our goals for our future home. She talked with us realistically about what our price range was and the next steps. She put us in contact with Frank, our loan officer, who was another absolutely amazing person and support system throughout our homebuying process. The two of them are an amazing team! After we got preapproved, or maybe, even before we got preapproved, she started showing us some different houses. She made sure that we were connected with the latest updates and houses through their system. If there was a house that we liked, she made sure that we saw the house, we talked about the house, and most importantly, that we did a drive-by of the house. I think this mindset of doing a drive-by was probably the best thing because we realize that if we didn't want to drive by and we only wanted to meet her there that it probably wasn't a good choice for us to go home to every day. After we saw a few houses, we started talking about things that we liked and disliked as she continue searching for houses for us. When we finally needed inspectors, she worked to find some on such short notice. (We decided at 9pm and she found someone that night who was able to do it in the morning) She was communicative, she was honest, and she worked so hard to help us with this process. Her connections and expertise makes her thrive above so many. I could not have asked for a better support system or realtor. If you are buying a home, you have to talk to Micki first. She will help you find your perfect home. read more

After having used Century21 New Millenium for two prior purchases, I went back to them a third time when trying to purchase another rental property. Unfortunately, doing so was a mistake. The realtor was, in my opinion, unethical in his representation of how the contracting process works (he told me that because the seller had agreed to the price, I had a contract for the price and couldn't change it even though the seller had changed other terms from my offer - that simply isn't true, if a seller makes a counteroffer their offer is then the only one on the table and it isn't binding until both parties agree - This is contracts law 101). I attempted to provide feedback to C21NM management and get out o the contract so that I could work with somebody I trusted. The manager who called me put C21NM's interests before mine - telling me that she'd find me another agent (I wasn't interested in that considering the agent I requested at the outset wasn't available) and would get back to me about voiding the contract as I requested. She never called me back. Followed up a few days ago and have heard nothing still. BTW - Their pricing seemed higher than market (many other firms offer better service at lower commissions and they don't try to stick you for MORE THAN 3%, regardless of what the seller offers). Read the contract very carefully before signing (and don't take any contracting advice from any self-interested C21NM agents)!!! read more

I was purchasing a new construction home, narrowed to two choices and brought Ann on at the very last minute with the SOLE intent of giving her an easy commission and me getting a percentage of that commission allocated towards my closing costs. A very easy and common "Win/Win". When approaching closing, I requested from Ann and Century 21 the documentation needed on what part or commission was going towards my closing. Shocked and stunned to be told "I don't recall that, you should have gotten it in writing". After trying for weeks to resolve with Century 21 office, they decide to take all the commission with all of three meetings they sat in on to finalize deal that I setup. Slimy agent, slimy office. Would advise you to look elsewhere. read more

The team of Melissa Larson and Christy Stuart are incredible. I was referred to them by my relocation company and they were incredible. Between my relocation company ordering Chinese drywall tests a week before closing and them having a FHA loan I thought it just wasn't going to get done, but they pulled though. And it got even harder because towards the end when they were tracking down the buyer's agent in Europe. had hit the jackpot with my realtor. read more

The team associated with Kent Eley are exceptional thorough and caring understand all your real estate needs and wishes. They have made the house hunting process a pleasure and never once was "put out" with all the request and demands put upon them. They treat you like family and make your needs as if it is their own needs. Staff is very professional and friendly and highly recommend them for any real estate needs. read more

Melissa Comi is exceptionally professional, manages Seller expectations with aplomb. Bill Davis is professional, saavy and helped us during a contentious issue when a visiting realtor left our $540K home UNLOCKED, doors open, furniture askew and lights on. A harrowing experience made palatable by a seasoned team. read more

This is a personal review for realtor Carla Unterkofler. I'm a fellow real estate agent and found Carla"s lack of professionalism to be beyond inappropriate. She made a mistake, which i totally understands hppens, especially in these busy times, but instead of owning it and apologizing, she went on to send me numerous text messages, late into the evening, telling me how I could better do my job. When I explained that I have my own way of managing my business and thanked her for her suggestion, she only doubled down and continued to send increasingly condescending and taunting texts until finally I blocked her. It was not The kind of behavior that I would expect from a colleague, especially one who had just inconvenienced me and my clients that evening. When I heard her speaking to her client, she apologized to her and told her, "you know the kind of day I've had", again making excuses rather than taking responsibility. I pride myself on doing my level best to working as well with other realtor as I would my clients and was frankly shocked by the behavior exhibited by Carol toward me. I thought it was worth my time to share. read more

Agent Dana Durr is awesome! Down to earth and actually listens to what you want. Not one of these fake people that you encounter so much in real estate (and other sales for that matter). Honest, helpful and kind - it doesn't get any better than Dana. She helped us look for a home to buy when we were moving here from out of state last year, and when we didn't find anything we liked she got us into a very nice rental. Now, one year later, we're closing on a great home and she's been fantastic every step of the way. Love, love, love her! And the mortgage gal right there in their building was great too! read more

Century 21 NM does not even deserve one star! I was assigned realtor Mary "Micki" Lyons through USAA's movers advantage program. Initially, she was nice and responsive to all my questions and concerns. Once my house was listed on August 20, 2014, I started to question her "lack of" marketing strategies and commitment to getting my house sold as soon as possible. She insisted that people shop for houses online and that my listing was on several online websites and disregarded any other marketing strategy I suggested. I asked for an open house and she responded, "All you are doing is feeding realtors who have nothing better to do than eat. I don't go to them because I am too busy with real buyers. If a big fat lazy realtor needs a free lunch he can go get it someplace else. Not one of them EVER brought me a buyer." I continuously asked to explore other marketing techniques and none was applied. On August 30, 2014, my boyfriend contacted her via telephone (I was present) and explained to her that we were dissatisfied with the lack of marketing techniques. He told her that we want to work with her, but we need her to step up to the plate and find additional ways to market our property. He reiterated that we read her emails explaining that houses in our neighborhood usually stay on the market for 47 days, but we believe if we did more than what was being done that we could beat those odds together. Apparently, Micki was unhappy with the feedback she received from us and decided to drop me as her client. She removed our contact information from the system realtors use to schedule showings of the house (CSS) and assigned my listing to another realtor without my consent. Next thing we know, we get a call from Marcus Rondeau indicating that he was provided our listing from Micki and will be assisting us moving forward. But there's a catch - he wanted to increase the agreed upon commission (reflected in our exclusive listing agreement) and reduce the listing price. At this point, my house was on the market for less than two weeks and had a consistent flow of showings. So Micki sends me an email on September 1, 2014 saying, "very glad that Marcus is able to represent you" as if this was previously discussed and not a unilateral decision made by her. Excuse you! To make a long story short, Micki didn't like being called out on her PISS POOR marketing skills, dumped my listing to someone else unbeknownst to me, and shut down the system to schedule showings without letting us know. No one at Century 21 NM wanted to uphold the agreed upon listing terms and/or apologized for the lack of professionalism not to mention the inconvenience. I would not recommend Micki to anyone and I would not recommend using Century 21 NM. I do not know of any company that doesn't want to make things right and abide by a signed agreement. I received a letter dated August 28, 2014 from Branch Leader Jeff Hetherington thanking me for placing my trust and confidence in Micki Lyons and Century 21 NM. BS - when he called me on September 3, 2014 he defended Micki's actions and did not try to offer any resolve. Excellence is NOT their only standard nor are they committed to providing distinguished quality service to their clients!!! I actually have emails and recorded phone calls to prove it! read more

Jody Donaldson is the best realtor I've ever worked with. He's energetic, outgoing, and smart, he knows his stuff. He went out of his way while I was out of town to ensure my property was ready for sale, and even coordinated with contractors to get some renovations/repairs done. HIGHLY recommended. read more