If I could, I'd give them ZERO STARS!! DO NOT HIRE THIS COMPANY (CertaPro Painters of Asheville and Western NC) if you want a professional job done. It was the WORST PAINT JOB AND WORST EXPERIENCE I've ever had. CertaPro's contractor made a complete MESS of the outside of my house. They left it splotchy and there are still spots that are missing paint. They destroyed 4 light fixtures and painted over 2 doorbells that no longer work (I was reimbursed for these). NOT A PROFESSIONAL JOB! For specifics, read below. When I hired CertaPro, I didn't realize they subcontracted out the work. I assumed they had people that worked directly for them. Not so. On painting day, I got a call at 9 am that the painter was at Sherwin Williams and the color I picked was interior only. So, I drove down and found a that would work. While there, I was told the paint CertaPro was going to use was 4-steps down from the best. I called CertaPro and told them I wanted the good paint instead, which I realized would cost more. The salesman was with a client, so I got a call back later about how much more it would cost. It was now 11:45 am. I'd been told the painter was on standby and ready to pick up the paint once my decision was made. HOWEVER, it was 2 1/2 hours before they showed up at my house (20 minutes from store). It was now after 2 pm. I had requested 2 coats of paint and discussed this with Marvin, the owner of the subcontract firm. He said he sprayed on both coats at once. I should have asked him to leave at that point. Coats of paint are supposed to be sprayed on separately! I told him I was worried about him doing both at once, but he assured me it would come out great. Unfortunately, it DID NOT! I had drip spots, weird textured sections, and bugs stuck in the paint all over the house because the paint didn't dry fast enough; he missed some places completely and sprayed others only once. There was overspray on my foundation, white moldings, and fixtures, and paint drips all over my two porches. It was an ABSOLUTE MESS! Marvin said they would be back the next day to do some final work. However, he did not come. He sent two workers that only spoke Spanish, and I only speak English. I was already upset about the mess, but when I couldn't communicate with them, I called CertaPro. The office manager, April, was the only good thing about this entire transaction. She was empathetic, patient, and calm. She said she'd get in touch with Marvin and the salesman, and make sure they came up to the house. I really wanted the owner, Mara, to come, but she was not available. They showed up a while later and instead of Marvin apologizing, he just said they would fix it. Even though the salesman (who also did not apologize) agreed there were problems and that the paint should have been sprayed on in two parts, he said the standard is if a paint job looks fine from 6 feet away, it is acceptable. I DISAGREE! After 3 days of dealing with a crew that only spoke Spanish, and having to point out all the things they kept missing, they left. A customer SHOULD NEVER have to supervise a contractor's crew, nor show them what they missed! The owner of CertaPro finally called me nearly a week later, on speaker phone from her car, with her child yelling in the background. She also did not apologize! She just asked what it was I wanted. Instead of telling her I wanted the house completely redone, which I should have done, I just said that I wanted all the overspray and paint on my porches cleaned up, and things that had not yet been fixed, fixed. Marvin and the salesman showed up the next workday and left shortly after, AGAIN leaving me with the crew that only spoke Spanish! This whole process was INSANE. The painter AND the owner clearly don't care that a job is done well - just that it's done and over with. SHAMEFUL! To top it off, I was painting the foundation this week and looked up. I guess I should have sat on the ground before I sent them packing, because there are SO many missed spots that I will now have to paint myself. read more

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I should have known from the start that choosing CertaPro was a mistake. While the pressure washing started on time the first day, no one came the day after as promised - no phone call, no email after I took part of the day off of work to meet them there. The painters themselves were friendly but would disappear for hours at a time or not show up on the times they said they would be there. When they were here, they rushed through the job, leaving a few areas with thin paint that the sales rep eventually had to come out and finish himself. After the project was completed, we found pieces of painters tape scattered throughout our yard and splashed paint on our deck spindles that were not cleaned off. The biggest disappointment was that some work we paid for and was agreed upon was not completed. Our contract stated that "filling in large cracks to the railing and posts is included", yet that was never done. After questioning the sales rep about this, he told us that the cracks were "sealed" instead. He sent us a proposal the next day saying that for an extra $1100 they would come back and fill in the cracks. I asked if we could receive a discount for the work that wasn't completed, but of course that request was denied. Find a good, local painter if you want the job done right. (I wish I had). The price might be a little more, but it's definitely worth the hassle. read more

Worst experience we've had! We quoted months in advance due to natural weathering needed for some new construction but they didn't even do the most basic prep work expected which was the whole reason for the delay. We had to have them come back several times which involved many delays on their part and the job still wasn't done right. They are more concerned with the quantity of their projects than their quality and their contracts are written to allow them to do the least possible. We could have done a better job ourselves and SortaPro would be too polite for this group. read more

I have had the Asheville team remove wallpaper refloat the drywall And paint in a very difficult stairwell I was so impressed with the results --later this year I enlisted them to repaint my home and garage. A testament of a good company is not only the product of their work but also their customer service. We had some issues with the porch paint adhering to the underlying paint the team came out to assess the situation and rectified the paint issues with beautiful results. I can't say enough about the quality of the work reasonable price and professionalism of the staff I'm very happy I would recommend and use them again without question They use quality products provide reasonable estimate and exemplary service. It was a pleasure to work with Lucas, Misty, Primo and his team! You get what you pay for this experience was well worth it it was a pleasure to support a local business! read more

CertaPro gave us an on-site, fair and reasonable estimate to repair and repaint walls damaged from remodeling. In addition they sanded and removed textured ceilings. They were very careful to match room paint colors, fulfilled all contractual agreements on time, and all with beautiful results. The ceilings and walls look flawless. The staff providing estimates and coordinating the work are competent and attentive. And the crew was on time, very, very skilled and all-around nice guys!! Terrific remodeling experience with CertaPro. read more

Excellent service ; solved a tricky longstanding old car problem with the trunk lock. A very courteous and competent locksmith and key maker. read more

The customer service and workmanship were outstanding!!! Everyone I met was extremely professional. Although mine was a small job, every staff member went the "extra mile". You will certainly be pleased with CertaPro! read more