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    CertaPro Painters

    3.4 (44 reviews)
    Closed 9:00 am - 5:00 pm

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    Services - CertaPro Painters

    Drywall repair

    Exterior painting

    Entire exterior painting

    9 More Services

    Partial exterior painting

    Interior painting

    Entire interior painting

    Room painting

    Exterior staining

    Wall patching

    Wall finish repair

    Wall texturing

    Wallpaper removal

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    Recommended Reviews - CertaPro Painters

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    Reviews With Photos

    Ashlynn M.

    *Please read before engaging with CertaPro. If you're looking for a quick summary, Certapro is essentially asking me to settle for a home that looks like the pictures above--that there isn't anything they can do about it. Certapro painted my house back in May of this year and they did a wonderful job. So much so that I left a 5-star review. The labor crew did a great job and I didn't have any complaints. The issues came after that which is why I'm amending this review. The above picture is my house only a month later. The color has trapped the heat in my vinyl is not only warping but shifting (hence the areas that are showing missing paint). When we first called Certapro, they were very optimistic about the remedial process. The warranty that came from the Benjamin Moore (who certified that their paint would be compatible with vinyl and clearly wasn't) would simply replace the vinyl with a material that could manage the darker color (free of cost) and once that was done, Certapro would repaint the new siding (free of cost). Voicemail to prove it. This was so much of an issue that Benajmin Moore said they would be removing this color from their vinyl collection so that future customers wouldn't fall victim to this issue. Everyone was in agreement that Certpro wouldn't have painted with this color and we wouldn't have chosen this color if we knew it wouldn't be able to work with vinyl. Sucks but Certpro assured us everything would be resolved. Fast forward 3 months and we are nowhere closer to the solution. Until I escalated to his manager, the Certapro employee we were working with dropped off the mapped and ignored all our calls. When we did finally make contact after several weeks, he straight up said "I don't know how to do this." With this being month three, we just asked if he could cut him out and work with the Benjamin directly and come back to him when we were ready for the second paint job. He happily agreed. We quickly got together bids and sent it to Benjamin Moore so that they could issue a check for the cost of replacing the siding with fiber-cement so that it could be compatible with the darker color. To our surprise, they said Certapro had already submitted a bid but it was for a bid for the EXACT SAME materials that had proven to be incompatible with the paint color. The paint provider is now saying they will not pay for a different material, only what is presently on the home today, despite Certapro guaranteeing the opposite months earlier. NOW, as of today, Certpro is also saying that when/if we choose to replace the vinyl, they'll have to charge us again to paint. Where does this leave me? It leaves me either paying out of pocket to upgrade the materials of my house and paying Certpro AGAIN to paint my home OR allowing the pain provider to replace the vinyl with the same incompatible vinyl (free of charge), to be painted the same color (paid out of pocket), to then be fully warped again by the end of the year (aka. Pay thousands of dollars for a solution that will last me 3 months). Oh, and did I mention that it won't be covered under a new warranty UNLESS we decide to pay out of pocket for a more premium siding. I'm writing this review because I'm pleading that Certapro right this wrong. When I reached out to Certapro back in May, I was in the business of painting my home, NOT replacing the exterior of my home. The fact that Certapro is refusing to accept any ounce of responsibility is absolutely ridiculous. From what I can tell, the grounds crew is fantastic but the management is not only incompetent, but the furthest thing from customer-focused.

    Orange paint on our house's original aggregate floor
    Brandis S.

    From the reviews currently on Yelp, it is clear that CertaPro has teams that do a great job. However, CertaPro also has teams that are not great. My experience was not great, from beginning to end. Firstly, it was very difficult to get in touch with our Estimator after he came to our house. He told us we would have our estimate that evening, which seemed surprisingly fast, but we didn't end up receiving our estimate until several days later and after calling twice to inquire. After we received the bid and decided to go with CertaPro, scheduling also took multiple days. We tried calling the Estimator's cell phone in addition to the office number, to no avail. Finally, I received a text on a holiday saying the painters would be available the following day; we were surprised with the timing but grateful to finally be moving forward with our project. We were hoping the Estimator was just busy and that our experience with the painters would be better. Unfortunately, this was not the case. The painters were scheduled to arrive at 8:30 and didn't show up until 10:00. The Foreman didn't know anything about the job, despite the Estimator's claim that he had told him about all of the details. He seemed very young (18ish?) but was friendly and seemed to understand what areas were in need of painting and which areas to avoid when my husband showed him around. Despite clear instructions not to get paint on the trim (we were stripping paint to restore the original wood), the painters didn't properly tape off the areas and got paint on our freshly stripped wood. They also got paint on our countertops, light fixtures, toilet, and on our home's original aggregate flooring (among other places - see my pictures). There were so many messy edges when they were "done", my husband had to spend 2 hours pointing out everywhere that needed fixing before he signed off on the job. At one point, someone in the crew had a bowel movement and clogged up one of our toilets, and JUST LEFT IT for someone else to deal with. When my husband went to use it and noticed the mess, he asked the crew to unclog the toilet. Someone plunged the toilet but got poop all over the outside of the toilet, so my husband had to again get them to clean that up. Surely everyone has clogged a toilet at one point in our lives. No big deal. But clogging a client's toilet and then leaving poop all over it? One of my 1st grade students could surely explain all of the problems with this incident. Probably the most frustrating part about all of this was that we got a call a few days later asking us to rate how CertaPro did. My husband described everything that had happened. The man on the phone's response was, "Okay, thank you!" and hung up. Maybe he was someone in a call center who was contracted to do random surveys for businesses, but you'd think that someone would have at least followed up after a review like that? Does CertaPro look at their customer satisfaction surveys? I am giving CertaPro 2 stars instead of 1 because, when all was said and done, they did a better job than I would have. But I am still trying to figure out how to get the paint off our floor and trim, and mistakes like these are why people hire "professionals" instead of doing it themselves in the first place.

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    2 months ago

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    4 years ago

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    Thank you for your business and taking the time to write a review!

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    5 years ago

    Never come back for poor workmanship, do not honor warranty. Need some prepping training so they don't have to come back.

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    10 years ago

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    7 years ago

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    Thank you for sharing your positive experience with CertaPro Painters!

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    10 years ago

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    11 years ago

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    I apologize for the inconvenience that our calendar glitch caused you.

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    8 years ago

    UPDATE May 22, 2018: My 5 year old son (he WILL be 6 in June) got ANOTHER mailing from CertaPro. Unbelievable!

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    9 years ago

    I've used Certapro twice this year with Matt (sales) and Angel (foreman) and have been very happy.

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    14 years ago

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    Page 1 of 2

    Ask the Community - CertaPro Painters

    Review Highlights - CertaPro Painters

    When I initially called to her a bid, Tyler was friendly, professional and prompt with getting the pricing emailed to me.

    Mentioned in 6 reviews

    Read more highlights

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    CertaPro Painters - painters - Updated June 2026

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