Genuine love for something can create truly amazing things. For the owners of CERVO, it is the love for nature and outdoors. That theme is evident in every carefully crafted piece of this gorgeous property and being a guest here is very much a privilege. The arrival was welcomed with a view of the majestic Matterhorn right from the steps of the entrance. Next, being seated on a comfortable sofa, introduced to the property and given a welcome glass of sparkling wine. CERVO is rustic and adds a lot to the spirit of Zermatt's traditional architecture, some of it original and some of it, like CERVO, much much newer. The rooms are tastefully and uniquely appointed, with an interesting element of cloth walls that I have not seen anywhere before. All the amenities in the room are there for comfort and to blend in with its natural environment. The highlight is the sauna with a window and view inside every chalet. It is empty and quite private. After a day in the woods, it is hard to rival that. Then, there is the breakfast restaurant. Prepare to taste lots and lots of different regional cheeses that likely few have heard of before outside of the area. There is a solid menu of selections. The lunch osso bucco was excellent. The people working here are young, yet surprisingly well skilled at what they do. Kind, helpful and go above and beyond. CERVO is simply perfect. It is cozy and special, being a guest here is really a privilege. read more

Interesting but could be better. Excellent location at the end of runs 1 and 2. Apres at the outdoor bar is chaotic. Music is live band or dj. Lively but crowded. They smoke freely here which is a no for me. Dinner notes below. Service is unfortunately slow. They seem to be understaffed. It took several requests to get water and pita refills. Setting is dark and eclectic. Wine selection is solid. Mezze to start, with pita chips, hummus and eggplant as standouts. Kofte was interesting but the tabbouleh had a disconcerting consistency. The Korean fried chicken was too salty and sweet. The eggplant curry was a hit and happened to be a massive portion. Fries were pedestrian. read more

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We normally stop here for a little aprés after skiing and have such a great time. I really enjoy the cervo fries and burger. They've always got fun music playing and there's even a little play area for kiddos. Writing this review for the spa though. I was gifted a massage/spa experience for my birthday and WOW! There was so much to do, I could've stayed all day. We started in the quiet room yurts and had some tea and a bit of trail mix. Then, headed to the outdoor onsen that overlooks the Matterhorn before heading to our massages. Mike was awesome and is a trained osteopath. He helped to work out all the kinks from a week of skiing. 10/10 recommend! read more

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I stayed here for a week during a retreat. Great location in Zermatt. Obviously close to the Matterhorn, the town, everything you would want while still being peaceful, and not in the hustle and bustle. Things to know are that there is no air conditioning, it's Switzerland so that's how it is. One of the restaurants is heavily Lebanese food, so if that's not your thing, you will want to go to the other one or eat elsewhere. The breakfast is very good And there are lots of options. The beds are comfortable and the rooms are nice and include a backpack and things you want to use while you were here. But again, if you come in the summer, no air-conditioning. One day we went to the lake area that is also operated by the resort. Nice place to hang out, do some standing paddle, and relax on our last full day here. I also got a massage at the spa and the treatment and facilities were great. The Wi-Fi at the resort is also pretty good so that is a plus. It is a nice place, convenient, and would stay here again if I were in Zermatt! read more

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My review is for the restaurant only, not the hotel One of the most popular places to lounge in Zermatt, always crowded, very pricey, service is NOT good . What can I say? Hyped place The waiters were quite rude. We came down from slopes to have some drinks and probably to snack on something or eat, but after attitude they were giving us, we decided not to order any food, just drinks . They brought our drinks with such nasty faces , and attitude. Horrible Horrible service. They know they will have many customers anyway, so they don't care about service. It's a shame. read more

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Unfortunately, CERVO was fully booked so our family could not stay there, but I wanted to share a review of the fabulous evening we had at dinner. We ate at Bazaar and absolutely loved it. The bread is to die for. We also loved the Dim Sum: Shiitake Mushrooms and Roasted Cauliflower were the favorites. Our waiter was so fun and kind- we loved visiting with him and he took very good care of us. We missed the view since it was dark when we arrived, but - just a good reason to return:). If you are visiting Zermatt.... first try to stay here (we will book earlier next year); and second - 100% book a reservation and eat at Bazaar. read more

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Overpriced and over-hyped. Got a Michelin mention so made a reservation. Asked if we wanted to sit outside for the Matterhorn views for dinner. Easy yes. Then half hour later, told we had to go inside to be able to eat dinner. So we moved. Then had dinner (burned my pinkie badly on a dish I wasn't warned about, asked for ice three times, didn't get any...) and then we were asked to move back outside to the bar where we started so they could give the table to someone else for dinner...oddly the restaurant wasn't full at all, plenty of open tables, manager and servers yelling and arguing with cooking staff...food taste didn't make up for horribly unpleasant experience....definitely do NOT recommend unless you want to play "musical table" while trying to have dinner....if the food was good, this would've been worth the trouble but unfortunately this place had no redeeming qualities. read more

If 6 stars was an option Cervo earns it. Customer Service is outstanding, amenities are abundant and rooms are so nice. Arriving by train they had a shuttle waiting for our party the moment we got off. Called ahead for this and it worked. Was at hotel no problem in 10 mins. Would be a long walk without that service. At check, one of the friendliest people ever took us to deck for a drink and hotel/Zermatt orientation. Great touch. We stayed for a wedding and was blown away at the attention to detail the wedding party received Owner even was present to ensure things went well. Caution, you get breakfast included so don't miss that. We were unaware our first day and regret missing it. Used Cervo hiking backpacks so you don't have to bring your own if you are a casual hiker. Location right at the train up the hill to ski lifts. Next time would totally mountain bike or kick bike down the mountain since it's so close. A Spa is located in each Chalet to avoid crowds. Guessing it'd be a good way to end a day on the slopes. Will say some rooms can be a little small. Others in party got a room with only 1 window to outside by way of a patio door. Was cramped but also wasn't overly expensive for Zermatt and thats saying something because everything there is expensive! Cheers Cervo! We already want to come back. read more

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I went here for a friend's very intimate wedding and was thoroughly impressed. Their rehearsal dinner was outside on a patio and the food was very good. We also did a gin tasting in their wine room with 5 types of gin, all of which were outstanding. The ceremony was done outside on a patio with the Matterhorn in the background which looked beautiful. We had the reception in their restaurant and the food and service were impeccable. A wonderful hotel to do a special event at. read more

Really enjoyed spending a week at this friendly, chic and well located hotel. Sandra and the others on crew were all awesome. Wish I could have stayed longer to make more use of the facilities or at least sample some of the highly acclaimed restaurants but we were skiing constantly and dining at a lot of acclaimed outside places. read more