Needed to correct the low review for this hotel from someone who did not even stay there! We just…read morespent two nights in Zermatt and Hotel AMBiANCE was a sanctuary for our stay- centrally located but away from the crowds of Bahnhofstrasse. Room was a Junior Suite with Matterhorn view. Incredibly comfortable, clean and well designed to have space to relax and decompress. Room matched pictures and exceeded it as you can't see the room's balcony in the photos. That provided a wonderful place to sit in the early morning or at sunset to watch the alpenglow. The inn is family run and the pride of ownership comes through in every detail - Stephanie and Alain were wonderful hosts. Breakfast selection was perfect for diverse tastes/dietary restrictions - critical when traveling with others :) Inn includes a sauna and whirlpool to allow you to relax after a long day of hiking, skiiing or other adventures. Overall, highly recommend!

Unfortunately we were unable to take our vacation in Zermatt this year (2020) due to the COVID19…read moreoutbreak. In fact, we weren't able to even get to Switzerland due to travel restrictions. Of course, none of this is the fault of the hotel or my party. Bad things happen, it is how you deal with them that counts. I booked through their site directly - cut out the middle man and increase their margin - so I thought I was doing them a little favor. We knew at least 1 week ahead of time that we couldn't make it into Zermatt and let them know. Unfortunately, they refused to give us any refund or credit - I guess they are following their rules. At the same time, we are out thousands of $$$ because we tried to help them out a bit. My advice is to NOT book directly with this hotel, instead, work with a booking company that will protect you in case of odd circumstances. I learned that the Ambiance is going to return any favors... Finally, I will note that all (4) of the other hotels and condos (in other parts of Switzerland) gave us our money back without question or hesitation.

Currently THE hotel in Saas fee. Great personal service, nice rooms and beds and breakfast is just…read moregreat. It is generally an old style hotel but nicely renovated e.g. with modern bath rooms and a wellness zone which includes even a quite big swimming pool.. The hotel has its own two restaurants: 'La Ferme' and 'Fee Chäler' for rather traditional food.

Hotel Pollux in Zermatt was absolutely phenomenal. The location couldn't be better--right in the…read moreheart of the town, making it easy to explore everything Zermatt has to offer. The check-in process was smooth and very easy, which set the tone for a great stay. The room was truly unforgettable. I had a balcony overlooking the main shopping street, and the views were incredible. One of the most unique features was the ceiling windows--at night, we could see the stars right above us, and in the morning, we woke up to light snowfall and a clear, breathtaking view of the Matterhorn. It was an unbelievably spectacular experience. The hotel also has a restaurant and bar on the first floor, both of which were excellent and added even more convenience and enjoyment to the stay. I absolutely loved this hotel and would choose it again without hesitation. It would definitely be my first choice whenever I return to Zermatt.

great room and very clean. Right on the Main Street. Close walks to everything. Front desk was…read morefriendly and the breakfasts in the morning were fantastic!

They must have done some renovations since the last review or pictures because it looks very…read moredifferent. We are back in Zermatt and extremely grateful that the Rex had availability in such a last minute switch. Things I like: 1. Clean 2. Friendly people 3. The lobby and the bar 4. The spa down stairs 5. Complimentary breakfast 6. The bakery 7. Complimentary arrival and departure pick up from the train station Highly recommended!

Interesting but could be better…read more Excellent location at the end of runs 1 and 2. Apres at the outdoor bar is chaotic. Music is live band or dj. Lively but crowded. They smoke freely here which is a no for me. Dinner notes below. Service is unfortunately slow. They seem to be understaffed. It took several requests to get water and pita refills. Setting is dark and eclectic. Wine selection is solid. Mezze to start, with pita chips, hummus and eggplant as standouts. Kofte was interesting but the tabbouleh had a disconcerting consistency. The Korean fried chicken was too salty and sweet. The eggplant curry was a hit and happened to be a massive portion. Fries were pedestrian.

We normally stop here for a little aprés after skiing and have such a great time. I really enjoy…read morethe cervo fries and burger. They've always got fun music playing and there's even a little play area for kiddos. Writing this review for the spa though. I was gifted a massage/spa experience for my birthday and WOW! There was so much to do, I could've stayed all day. We started in the quiet room yurts and had some tea and a bit of trail mix. Then, headed to the outdoor onsen that overlooks the Matterhorn before heading to our massages. Mike was awesome and is a trained osteopath. He helped to work out all the kinks from a week of skiing. 10/10 recommend!

Loved this place! Great location in the town of Zermatt…read moreFriendly staff Beautiful room Excellent restaurants. Great place to stay in Zermatt!

We have been spoiled. Hotel Monte Rosa in Zermatt is probably the best place we have ever stayed…read morein. The location in central Zermatt is perfect. From our balcony (one of two in our room) we had a view of the Matterhorn mountain and the Kirchplatz town square where there were performances in the evening. The room was elegant and well-maintained. There was a living room area with a desk, a table for four, a sofa, coffee table, and a Bluetooth enabled stereosystem. There were two bathrooms and a walk-in closet area with four large closets. There was a television in each of the two principle areas. The hotel staff was great. They provided information about the local lifts, trains, spa-gym, restaurants, and other town services. When I mentioned that one of the multiple lightbulbs in one of the bathrooms was out, it was replaced in less than an hour. The hotel had WebCam views from the various mountain peaks. Use of the spa-gym was included. The breakfast at the hotel was excellent and complementary transportation was provided for the short trip to and from the train station.

Lovely mountain good in a stylish restaurant with friendly staff…read more Best goulash soup in Zermatt in my opinion and I have tried a lot !

Fantastic staff, great situation & food excellent. Negative point avoid room on 1st Level, very…read morenoisy, unpleasant for such a mountain retreat !!!

This quirky Italian restaurant is one of very few dinner options in Randa. We weren't starving, and…read morewe were taking a short walk around the quaint little town. After seeing the menu listed outside the restaurant, we had planned in getting a quick bite before heading back to our hotel. Once we were seated inside however, we saw that their menu stated that if you do not order off one of their set menus, there is a minimum of 2 food items per customer required. Their budget set menu is a 3 course menu for 35CHF, which would be cheaper than getting any other 2 items on the menu so we opted for that even though we were that hungry. The waitress insisted that it was a very very good deal (I guess in Switzerland that is a very decent price IMO). I ordered the cannelloni bolognese, and my husband ordered the wild boar ragout (he likes trying new things). After flying from California and taking the 4 hour train ride from Geneva we were so dehydrated so just ordered still water to drink. The waitress was very nice and very friendly. She made sure to tell me the bolognese is spicy and asked if that was ok. I said yes, and she asked if I was sure maybe 3 times. About 5 minutes after I ordered, she came back to our table and asked if I was ok if we changed my order to lasagna bolognese which is "the same thing but just a different pasta". I said of course that's not a problem (but I don't consider them the same...?). The salads came out, and the plating was beautiful. Not too special of a dinner salad but man whatever chilis the chef put in that salad was ridiculously spicy!! My mouth was on fire. Weird the waitress didn't warn us about how hot the salad would be, it made me nervous how spicy my pasta would be! (The table next to us sent back their salad since it was too spicy). While we ate our salads, the chef came by the table to see how we're doing, and told me instead of the lasagna bolognese he was currently making a spicy vegetable lasagna, and asked if that's ok. No big deal. Our entrees came out quickly after that. My lasagna was decent (white sauce...didn't expect that) and not spicy at all. I was surprised the vegetables included cauliflower...have ever had that in a lasagna before. And man there Was so much cheese!! Both our entrees has a lot of cheese. Husband's wild boar was tough, and the pasta and sauce it came with was just meh. Both dishes were very filling and we weren't able to finish either. Dessert was a chocolate mousse on an open face croissant and topped with whipped cream. Tasty but not special. After all this the meal costed us 78CHF. Since VAT and service is included that meant our water bottle was 8CHF?? I guess considering this is Switzerland I didn't expect dinner to be cheap. But I did feel underwhelmed by the meal. There aren't many other options in the area, and the grocery store is not open on Sundays for us to cook our own meal. I'd say if you find other options, this restaurant is passable.

We stayed here over Christmas break and had a wonderful time. The rooms are immaculate and the…read morefamily hosts are very helpful. We did the 1/2 board and the dinners were impressive though you do need to watch out for the peppers in the salad(!). The pasta and chicken meals that we had were terrific and the chef wants you to be happy. It is a short train ride to spectacular Zermatt and we would return to this place.