Was told to bring Mac in for repair by Apple Support. Asked Apple Support if it would actually be…read morerepaired since the computer is, "obsolete," (therefore would not be repaired). Was reassured 3 times that yes the computer would be repaired. Lugged the computer over to the Apple Store. Met with the Apple Genius who told me no, the computer would not be repaired - because it is obsolete..!. Amazing. Case was set up for this. Got the computer home, stored it and took it to 3rd party: CAD in Saunderton. Upon finally unboxing it I was shocked to see a crack on the screen that had emanated from a chip. Asked 3rd party if they were responsible for the crack, they said no - the damage was in the case notes. After some back and forth I was offered a free refurbished, replacement, screen. After mentioning that i thought that the Apple Store Reading may have also had something to do with it - the Genius unboxed it and I specifically remember a panicked look he gave me I tried to get in contact with somebody at Apple. The only option available was Apple Support again. I tried several times to speak to somebody which proved to be a complete waste of time and got absolutely nowhere. So I opted to try contacting Tim Cook himself. I was put in contact with somebody in the UK head office. He contacted the manager at the Apple Store who said the damage was there when it came in and, at any rate, the computer is, 'obsolete,' so they would not do anything. I was furious. I have tried contacting this character to follow up and to ask to speak to somebody more senior - he has completely ignored me. I was really looking for somebody t the Apple Store to speak to the Apple Genius. I was maybe naively expecting some frank honesty - but all I got was manger guff. I ended up going back to the The Oracle Apple Store myself and ended up speaking to the manager and he showed me the photo. Effetively w have this photo so tough luck pal) I left however upon walking away, I realised that the damage must have occurred when unpacked, the photo did not prove what he was asserting at all. I saw the genius earlier so went back to the Apple Store Reading. The genius was with a customer, so I sat nearby and waited. He asked me if I wanted something but i said its fine, I could see he was with an appointment, I was happy to wait. Shortly after that, he just asked me what i wanted. I had a conversation with him, in front of this other customer. He went to get the manager and came back afterward telling me the manager was refusing to come over because he had already spoken to me. Ultimately I asked him, "did you crack my screen?" He said that he could have done, it was possible.. maybe. I mentioned his panicked look when unpacking and he said there would be no CCTV footage anymore. I have now emailed head office again, and am not anticipating a response. I think this whole affair has been dealt with in the worst possible way. I have tried to reference the Apple Support communication but I suspect the hed office person hs no real interested in looking into any of this in great, or any, detail. That fact that I was sent in this place by Apple Support unnecessarily and the manager's attitude along with Apple head office ignoring me is just disgusting. Having used Apple products for over 20 years, I don't think I will ever use an Apple product again. I certainly will never enter an Apple Store again.

Apple Store migration resulted in permanent loss of my photos and documents…read more I had a very disappointing experience with Apple. On 11 December 2025 I purchased an iPhone at the Apple Store in Reading. An Apple employee performed the data transfer from my old iPhone and advised me to buy additional iCloud storage to ensure all photos would be backed up. My previous phone was taken by Apple under the trade-in programme. Later I discovered that a large part of my photo library (2021-2025) is permanently missing. Apple Support confirmed that the old phone had not finished syncing photos to iCloud before the migration, but by that time my old device had already been taken by Apple. The case was then incorrectly classified as "user caused". I did not delete the photos and relied entirely on Apple staff to perform the migration. Despite multiple attempts to contact the Apple Store Reading and sending a formal complaint to Apple UK, I have received no response. I expected much better support from Apple when a service performed by their staff results in permanent loss of personal data.

Absolutely one of my all time fav places to visit. Ya, OK so I'm a sucker for smelly candles. Ya so…read moreI'm a pushover for cute gifts. Hallmark do have some great quality gifts in the shop and I do so miss this kind of fun stuff which is so pervasive in Canada where I'm from. This is the best place for Mother's Day gifts, birthday gifts, friendship gifts, and the like. Cute, fun and interesting (like me!)

I visited this shop to purchase a RC car and I couldn't believe how much stuff they have managed to…read morecram into a small shop. It is rammed with all kinds of models including a huge range of RC cars stacked to the ceiling. What a gem. I can't recommend this shop enough. Service is fantastic, the guys are very knowledgeable and very fair pricing. Well deserved 5 stars.

I am writing this review to praise the recent transaction from Addlestone model railways,…read morethe service i recieved was second to non,with speedy and efficient service,dont hesitate to do buisness with the company,you wont be dissapointed. MrG.Plumbley.

This bookshop is one of a kind! It is huge and has many entry points along the storefront. It…read morealmost feels like a few shops from the front, but once you go inside, it all connects in the back. The highlight is the large room that has the sunken area full of books. There is even a photo spot marked for you to take it all in on your camera. I love that although it is large and has tons of books, it didn't feel cramped and unorganized. My favorite part of the store was in the back where they had high value books for sale. Thee are one of a kind, super ild editions that are in great condition and there is a whole team to curate and market these books. We got to see them in real life!

One of those bookstores you can spend an entire day in. Every floor is a world on its own. And for…read morethe Harry Potter fans: you can find the illustrated British editions of books 1-4 which are so worth it. One of those rare things you don't buy on Amazon. Worth coming all the way to England for.

First Costco in London I've been to and it's kinda dirty with open products slipped across isles…read more The food could has trash left on empty tables and the soda options are all diet or zero sugar. I did enjoy the double chicken sandwich which was tastier than I thought. The pepperoni pizza slice tasted lighter than the one in the US and the sauce was a little spicy.

I'm a Costco junkie. If I had a big freezer, I'd pretty much buy everything. As it is, I don't, but…read moreI still buy nearly everything, so when I get home, I get to play Costco Tetris in the fridge and freezer. It's the gift that keeps on giving as I get to play Costco Jenga when I try to actually get anything out... My Costco buys always include chicken breasts, Aberdeen Angus mince, and loo roll. This time I really, really wanted their great value Christmas trees (2.1-2.4 metre, soft needle kind, around £40) but we don't have a car and father in law didn't think it'd fit in his car. Shame! This isn't my favourite Costco, and I find it a pig to get to if you don't have a car, but still, it's Costco so I'm pretty happy!

It's a much needed market these days as the highstreet arts and crafts shops have all disappeared…read more This place sells lots of useful bits and bobs, from canvass to model kits, wedding themed items, glue and scissors. Craft paper and decorative gems, glitter etc. Fairly big store, the only issue I had was taking 15 minutes to check out 3 items. Security tag removal and the four different prices that came up on till causing issues.

This place is awesome! On the retail park next to toys r us and comet etc it has so many trinket…read moretype things and little bits and peices - it's like an old fashioned milliners in many ways but without the fabric. I am not keen on crafts but my kids love it, and can spen ages looking at all the little things. I do find it handy for general household items such as fabric glue and tape to hold up hems etc. I am sure you can get these cheaper elsewhere but I have no idea where to find them! They also ran some classes there a while ago to give people the chance to learn new hobbies wwhich is a really good idea - you have to pop into the store to find out though.

I used to be a huge Harry Potter fan when I was a kid (way before JK let her interesting thoughts…read moreknown). So just for nostalgia's sake, I did go into the Harry Potter shop at Heathrow airport. The shop has everything from candy and wands to actual robes and other clothing in each of the house colors. Everything there was out-of-this-world expensive, and we didn't have space in our luggage to buy anything too large. So I just grabbed a gold chocolate coin. I am not going to eat the coin as it's more of a souvenir, and hopefully that metal coin wrapper holds tight because I don't want it to get moldy inside and draw bugs LOL If you're still a Harry Potter fan (which I know many are, separating the art from the artist), then definitely make a stop here for everything Harry Potter themed, if you're passing through Heathrow and want to grab a souvenir!

**June Weekend Visit (Sunday) & July Weekday Visit (Wednesday): 2022**…read more I visited this shop twice while I was in London since I took multiple flights in and around the UK. As such I bought a several items on each visit lol. This shop is located in Terminal 5 (International Terminal) and has a good assortment of items in each of the Hogwarts Houses. I've been to the original location at Kings Cross and this shop does a good job in carrying about 1/2 of that location's items. It's a good assortment if your trip didn't allow for a stop there. Unfortunately the discount at airport shops concluded when the pandemic hit so guests would be paying retail price, regardless, if you want to buy lots and lots of Butterbeer without having it take up space in your checkin/carryon - you can get a mini four pack for £12.95 (If you want the cool and protective Butterbeer package it's an additional £1). It won't count as extra weight in your luggage since you already passed the luggage drop off. Anyways if you need a little bit of magic before jetting off to your next destination this shop surely has something for everyone!

This is a wonderful department store with beautiful displays and very helpful salespeople. We…read moreneeded a bathing suit for a spa experience and they had quite a few still. Suzy was as lovely a sales person as you could ever expect. Sorry I didn't get the name of the lingerie fitting woman but she was equally helpful.

Great place to find a fancinator and shop for Radley London handbags on clearance. We were limited…read moreon time, wish I had more time to browse.