Went their to open an account and very friendly but I asked if I could fax something before…read morebecoming a member and was told no they could not do that for me

Very nice people and does not charge a monthly fee , I have other family members using this bank as…read morewell after I recommended them.was easy to withdraw some money, other banks act like it's their money you're trying to take. lol

Be very careful with dealing with this bank. I received a check in the mail only to find out…read morelatter that it was counterfeit... yea my fault for being stupid but the way the bank handled this is criminal! They were indifferent! I tried talking to the Manager Vicky about this.. she stated we get 4 or 5 of these a month! We have even had our own check washed and the amount changed! She also stated when she saw the check that she thought there was something wrong with the check BUT I let it to go through anyway! ( according to the police IF she had made one phone call she would have discovered the check as bad with in a few min) When I asked her what I should do to make sure my utilities checks don't bounce she said will you could take out a line of credit.... In other words they as long as they can drown you in fees and make bucks off you they don't care!

Do NOT waste your time or your hard-earned money with this bank!…read more The first and only time my account ever over-drafted, they charged me a total of $216 dollars in over-draft fees. I cannot fathom why this is even legal! This is thievery and I will be leaving this bank and telling everyone I know to switch if they use their service or to stay far away!

The customer service at the Mayfield branch is top notch. I went in with my Dad, just a person that…read morecan't stand trying to conduct his banking/mortgage business online or by phone...it feels overwhelming for him. The teller that helped us took us into her office, went online for my dad, made all the phone calls answered all of our questions and solved all of my dads issues with clear concise professionalism. Thanks so much Samantha A. Your the best!

The communication is poor, but I believe their customer service is worse. It's the most Unfriendly…read morebank I've ever experienced in my life. And on the phone you get treated like dirt. Run away! Avoid this bank if you can. It's not worth the trouble.