I made an appointment but had to reschedule at the last minute due to an unfortunate pet emergency…read morethat occurred just 30 minutes before my appointment. Im not really sure why it had to happen at the time of my appointment. Sadly, I had to make the difficult decision to put my pet down. I reached out to see if they could offer any leniency with their strict cancellation policy. They had already taken a deposit ($50, if I remember correctly), but then charged me an additional $100 for the cancellation. I tried to explain my situation, but it felt like I was talking to an ai robot person on the phone who kept saying the same thing over and over like a horrible broken record. This kind of response is unfortunately pretty common and probably not surprising. I did find a new friendly psychiatrist who doesn't even have that policy, or atleast after the VERY FIRST TIME. I DIDN'T EVEN MEET ANYONE IN THE OFFICE YET. anyways yeah, i do NOT recommend this place. So thankful there's better out there! :)

"I cannot say enough good things about Aura MD, but specifically about Erica, the Office Manager…read more In a world where healthcare can feel like an automated machine, Erica is a true gem. She consistently goes above and beyond, taking the time to talk to me and calm me down when I call in between my appointments. It is clear she truly cares about people and their well-being. This is the most outstanding service I have ever experienced with any medical provider, and Erica's presence alone makes this practice world-class." Jamie

Dr. Tawa always listens to my concerns. I told her I was pregnant and wanted to change to safer…read moremedicine for my baby and she listened to me and went with my requests. I definitely recommend her!

Dr. Tawa and Mrs. Pam are AMAZING! They are always punctual…read moreand always give excellent customer service. I would recommend them to any and everyone. Thank you both for all you do!

I wrote this review on 12/8/17 and for unknown reasons I do not see it listed here. So I will post…read moreit again. A year later, I am more convinced that my assessment is the correct one. Never once have I seen anyone be 'rude' or 'cold' in all the times I've been there. ----------------------------- I have been a patient since March 2017. Not once have I seen anything of the activities mentioned in these one-star "non-reviews" (just self-centered, angry patients who I would imagine went home and wrote one) - Anything such as policies that are in place that people either don't like or can't navigate is not a basis for a one star review - this also goes for business like Spirit Airlines which get routinely savaged on review sites by people who either expect what the business does not deliver, or does not understand the business model. Not only has my care at KP been top-notch since day one, the front office staff has been friendly and helpful. And I say this as someone who has experienced the worst in medical office staff, going so far as to leave a medical practice over the ineptitude of their staff (example, forgetting to send a specialist referral for my child to insurance which was their responsibility at the time, then we arrived at the specialist and they would not see my child). THIS is a reason to be upset with a medical provider, not for policies you don't agree with. KP has provided compassionate and knowledgeable care from the 'talking' and the medical standpoints. I always receive both emails and texts in advance of upcoming appointments, and can often take advantage of their appointment cancellation list for my therapist for high-demand days. Some of their policies might seem a little draconian, but they have to have guidelines, this is serious business. To those complaining about the no-show fee, put the new appointment in your phone's calendar while you're standing at the desk. If they offer you a card, accept one. It's on you to get there, not them. I've barely talked about my own therapist, and don't even feel I need to since these reviews tend to slam the office itself, but she is fantastic and has really helped me make progress. To anyone considering KP, look past the aggregate number, it is not in any way a true rep of how this office performs. Consider the content and source of the 'non-reviews' versus those of the higher-rated ones to get a better understanding. Go with an open mind and a willingness to follow simple protocol, and KP will fill your needs just fine.

Bradley very nice and caring. The staff is horrible. The…read morebilling department charges you even if the front desk forget to cancel the appointment. ‼"I called and canceled!" I spoke with the office manager Brandy! She is worst than the staff. They lost a patient behind $50 they didn't write off for "their" mistake. Very unfortunate

And so it continues. This is not a valid listing. Outgoing verizon canned message states number is…read morechanged and is not valid. no new number listed.

The Woodlands Psychiatry and Counseling has been a wonderful place that has been extremely helpful…read moreto me for the past three years. Dr. Bishai and his staff are nothing but first-rate. Their kindness and patience is excellent. Scheduling appointments are a breeze and their response time is extremely quick. Dr. Bishai is a caring and concerned doctor that has truly had my best interests at heart when it comes to assisting in maintaining strong mental health. He is very, very positive and believes that better days are ahead with the right combination of meds and counseling.

In an industry that has normalized treating patients as a number instead of a human being, Dr…read moreBashai stands out as a caring and thoughtful professional willing to spend time talking to you to make sure you are comfortable with his recommendations.

Love it here. It's…read morehard to find a psychiatrist that can pick up on your life Everyone's life is so complex. Dr Partida spent the time to know me. My wife and I are going thru real life marriage and it's great to have somebody in our court who's a professional and certainly more professional than any of my truly awesome friends

I'm updating my review since I have now been seeing Dr. Partida for approximately 4 years. In that…read moretime she's helped me improve my coping skills, find a medication regime that works for me, and helped me more fully understand the complexities of my disorders: PTSD, depression, and generalized anxiety disorder. Never have I had a doctor that matches Dr. Partida: professional and courteous front office staff, fast access to care (both at appointments and via phone call follow-ups and prescription refills), bilingual, culturally competent, and kind. Every now and again I stop and reflect on how much better my life has gotten since I started seeing Dr. Partida. Across the board, she's an extraordinary practitioner in psychoanalysis and medication management.

The new patient paperwork process was kinda rough, I ended up filling it out a couple times and…read morehaving to re send it in which was annoying but that was more so me not paying attention to detail VS the process being a hassle. Lol The receptionist was quick to respond to my emails regarding the new patient paperwork, and called me the next day to schedule my appointment. The availability was awesome and ease of getting a appointment was refreshing, but both times when the receptionist called me to schedule and when I was called an hour before my appointment to 'check in' staff weren't overly friendly and made no attempt at establishing any type of 'rapport.' Dr. Glenn Humphress was the psychiatric physician assistant whom I spoke with and who got to know a little bit about me and making some medication recommendations. He was very 'to the point' but was genuine/nice as well. He spoke carefully as to not offend throughout the process and was able to thoroughly talk through medication options and routes we could take. Looking forward to booking my next appointment!

What can I say that hasn't already been said here. There seems to be problems fairly consistently…read more From the bad attitudes and poor training/training retention, to getting prescriptions refilled. The portal is just so cold and impersonal. $150 for a 10 minute consultation with a PA, just to be pushed into getting upset, and feel inhuman by the staff. I've never met my psychiatrist. He is just a name in to portal. I've traded messages with the names in the portal. I would assume that in a mental health clinic, they would understand the patient issues coming in and to be able to act appropriately. NOPE. They are rude, insensitive, and are more interested in paperwork and holding your "treatment" hostage, until they get you to fill out the paperwork you have already filled out multiple times. Then they coldly just close the glass window and hide from you. Yes, that is what they choose to do to "de-escalate" a situation. They shut the glass window on you, and argue and threaten you when you re open their special window. It seems to me that this is just a pill brokerage. It seems more about the money and pushing meds. It's not about helping you solve or get control of your issue. I truly feel like they want me to go somewhere else for "treatment". Because they really do not seem to care about anything but their policies, paperwork, pushing the latest pills some pharma rep pays them off to prescribe. The last attempt to a med change was going to cost me $800 per month, when my current prescription cost less than $10. If I could give negative stars, I would.