So I'm taking my daughters's boyfriend (let's call him G_) to see Ireland play Sweden in the Aviva and figure we should dress for the occasion.
I nip into Champion Sports to see if I can pick up the official jersey. They only have a few left, S/M/L no XL or above. There was a roving assistant on the floor who was informative and guided me to a changing room. I tried on the L, and although snug, I decided to take it, and a S for G_ as advised by my daughter.
Meeting the rest of the family a short while later, I asked G_ to try on the jersey and it was a little small so I decided to change it for a M. On the way back, i chanced into another shop and found an XL which I purchased for myself.
On returning to Champion Sports, I encountered a different floor assistant, who advised me that they handle exchanges & refunds at the regular till (no special back of the shop customer service till) . I went to the till, and with no quibble exchanged the S for a M and returned the L for a refund. The assistant was apologetic that they did not have the XL in stock, and went so far as to advise me to try alternative stores (not Champion I might add) in the area.
I don't shop in sports stores as a rule (hence the XL) and so will probably have little cause to revisit any time soon, but I have to admit that I was very pleasantly surprised by the quality of service and the customer focused attitude of all of the staff that I encountered.
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