It was a total surprise coming in here. Pin was our advisor/sales person. She was very friendly and did her job exceptionally. I came in knowing I wanted to get a 60th birthday gift for my mom but I was unsure what I wanted exactly. Pin asked all the right questions; and of course she should because she's excellent at her job. We went through a few different designs and sizes all while Pin was mentally making notes as to what my mom may or may not like. We finally decided on the Flap Bag with a top handle in black with rose gold. Coming from the US and having no idea how this Vat return works, Pin did her best to explain it to me and to best advise me how to collect it since I was still traveling to other places before heading home all in English. While we waited, we were offered coffee, water, tea, champagne, etc. This was all before a sale was even made. I was extremely satisfied with the service here, I didn't feel judged or treated with anything less than kindness. I have been to other high end stores and have felt that I was judged and given less service because of how I was dressed or the lack of knowledge I may have on the brand itself. This was the first time I've walked into a Chanel store and I'm pretty sure it won't be my last if this is how all their staff is trained. This location is easily accessible in my opinion as we walked around the Christmas market. read more