Questionable. The majority the staff I encountered while doing drop offs for my friend that is…read morecurrently there.On one hand she seems to be well but she informed me that she had bed bugs for third time.I was very disappointed to have encountered a elderly gray haired female staff member working along side another Staff member named Jose. The gray haired woman displayed "Karen" energy. Surprised my friend got the items I dropped off. I will be diving deeper into who to contact about the "Karen".

I am so grateful to Circle Tree Ranch for giving me my son back. He is now healthy, happy, excited…read moremotivated for his future and he is not only invested in his recovery, he is interested and engaged in it in a way that I didn't know was possible. I am blown away at how much he has changed in the three months he has been there. I did a lot of research on Rehabilitation Centers; including conducting many interviews. I only found a handful of facilities that I felt genuinely were in business to help people as opposed to making money off of desperate people. I let my adult son choose from these and he chose wisely CTR based on his personality. It turned out to be a lovely open place with really good energy. I felt great about his choice! He is very happy he made this choice and calls it a "great place". He has replaced the substance abuse with maintaining a healthy body and mindset. He still knows that he has to keep this momentum going and has taken the next step by entering into sober living. My son can be a hard one to crack and they didn't crack him; they got him to want to be sober and to love it. That doesn't mean that it was easy for him. It wasn't; especially at first with the withdrawal symptoms and mood swings that occur for awhile even after detox. He felt like quitting several times, but this is a determined group of compassionate people who were obviously very skilled at keeping him on track. I think one of the biggest problems with many rehabs is that they are not compassionate for the people they are serving. CTR treated my son with dignity. I can't thank everyone at Circle tree enough. Thanks to Karla. Roki, Eric, Mark, and everyone else there that touched my son. You are all angels to me.

Jeremy Carr, Director of Rehab, and his staff are wonderful,…read morecaring staff of employees. Every one acted professional and kindly to patients needs. They all acted like they enjoyed their jobs and were quick to react. They bent and twisted and reached all day long, still with a smile and a cup of coffee. Your staff made it fun for me, especially at playtime with the balloons. Careen, the cute little girl with big eyeglasses was so cute shaking her hips to some of our exercises. I don't know if the other old people noticed, but I did. [Please apologize for any misspellings of your name.] Kyle was a joy to work with, too. A-Plus

My brother in law who is a veteran was admitted on Monday for rehab! He signed himself out on…read moreFriday evening since NO PT, OT or Speech therapy was ever done! He basically laid in his bed, served cold meals all for NOTHING! I'm a hospital RN and appalled with this facility! What a waste of money for the VA and wasted my brother in law's entire week when he was there for aggressive REHAB! Complaint has been filed with the VA as well! Don't look at this facility, keep searching!

I was a patient at Sierra Tucson for one month in July 2021…read more It has taken me almost five years to write this because my experience there was so traumatic. I went there for help with severe chronic pain, depression, and trauma, and I left feeling much worse, not better. From the very beginning, I experienced a lack of professionalism and care. I was picked up from the airport by a staff member who immediately asked me if I smoked so he could smoke on the drive. The van smelled heavily of cigarette smoke the entire hour-long ride. That was my introduction to a place that claims to prioritize health and healing. My first night, after finally falling asleep around midnight, I was woken at 2 am when a staff member turned on all the lights and loudly announced I had a roommate. I woke up in a full trauma response. I was there to heal trauma, not be retraumatized. Within the first couple of days, I spoke with staff to try to arrange to leave. There were so many red flags within the first 24 hours, and it was pretty clear that this was not going to be a healing experience for me. I wanted to leave. They quickly arranged a meeting for me with one of the higher ups and he manipulated me into staying, taking advantage of my vulnerable state. If I had been in a better state of mind, I would have booked a flight home immediately. The environment was chaotic and disorganized. My toilet ran nonstop for over a week despite multiple reports. Staffing was inadequate, and there were many times I needed support and had to wait hours to speak to someone. The scheduling was a constant issue and incredibly stressful and exhausting. My schedule was almost always wrong, so every morning I had to go to the scheduling desk to get it corrected. I often had to wait because the staff were almost always late, and when they did arrive, they were unfriendly and unhelpful. I waited for appointments that didn't exist and missed ones that were never properly scheduled. I was told before coming that I would receive EMDR, which was one of the main reasons I chose this facility. After weeks of asking, I was eventually told I would not be getting it at all. I submitted many written complaints during my stay, and nothing was ever addressed. There was no accountability or follow-through. The financial aspect was incredibly misleading and exploitative. My family paid $45,000 for my stay. Only after arriving did I learn that many of the "integrative services" presented on their website were not included and required an additional $2,500 to access. By that point, I had already rearranged my life to be there for a month and had already committed financially, so I reluctantly paid the extra money. The additional services were not worth it. It was a bait-and-switch. There were also serious issues with professionalism and basic respect. My belongings were damaged, including my ukulele. A $45,000 check from my father was lost for over a week. I also overheard staff gossiping about me which was shocking, emotionally painful, and deeply inappropriate in a treatment setting. My experience with my individual therapist Minnie was very unprofessional and harmful. She was unkind and unsympathetic and shared personal information with my father without my consent, including information that was completely untrue, which caused serious harm in my family. There were many situations that were actively retraumatizing rather than therapeutic. During my stay, a patient died by suicide in a room just a couple doors down from mine. One minute I was sitting across from her at dinner, and the very next morning I found out that she had hung herself in her room the night before. That alone speaks to the level of safety and support in the environment, and it had a profound emotional impact on me while I was already in a vulnerable state. Even the programming did not match what was advertised. Even the programming did not match what was presented. For example, "equine therapy" consisted of a single brief session where we all stood around and briefly touched a horse. That was the extent of it. When I got home, I immediately wrote to Sierra Tucson and provided detailed documentation of everything that had happened and asked for my money back. I did not receive any resolution. Overall, I spent a significant amount of time trying to advocate for basic aspects of my care while dealing with chronic pain and emotional distress. I spent an enormous amount of time trying to fix issues that should never have been my responsibility. It was incredibly frustrating and exhausting. Instead of being able to focus on healing, I was dealing with constant stress, instability, and emotional harm, which made my condition worse. People come to places like this when they are at their most vulnerable. What I experienced was not just disappointing, it was deeply harmful.

best care ever!!! would highly recommend! Love you guys!!!! thanks for everythin. staff and office…read morewas so responsive and work with tricare and Triwest

Spent a week there after my stroke and 3 days at ST Mary's…read more Pros: Great PT and OT staff, friendly, competent, professional, always a smile and treating the patients with respect. Nursing care was excellent as well. Cleaning staff worked to keep the rooms clean. Cons: Limited focus on healing environment. Food was barely edible, hot food mostly cold, really unsafe, often couldn't tell what i was eating, they offer extra items on the menu, just check them off, yet don't provide little pencils, so that is a fail. The time i did order other items, not fullfilled. Erratic staff performance: often left the lights on after night checking vitals, often not all vitals taken, roomate left their tv on 24/7, so i had to listen to old tv shows, high level of noise from the hallways, Too many times Vitals equipment not working, broken. Communicated to management via web site response, no response to my note:,Fail Given i was in rehab did spend time watching netflix on my phone, took days to understand they had wifi, and to obtain the account name and password. So many little items to easily fix, to improve the experience, management not paying attention or maybe don't care. Changing the little things would improve the experience big time.

My father was admitted to this facility following a hospital stay, with the recommendation that he…read morereceive approximately two weeks of physical therapy after surgery before returning home. Unfortunately, our family has become extremely concerned about both the quality of his care and his safety at this facility. My mother was not permitted to view the patient rooms when she toured the facility prior to his admission. Since his arrival, his medications have not been administered consistently, his call button has gone unanswered, and on one occasion his room door was closed while both he and his roommate were calling and yelling for help because no one had responded to the call button. Their calls for assistance went unheard. At this point, our family is no longer comfortable with him remaining at this facility, and my father wants to leave. We have been told that he cannot be discharged until he is seen by a physician, but that a physician will not be available until Monday. We have also been told that the physician may decline to approve his discharge. We are not asking the facility to determine whether our home-care plan is preferable to continued rehabilitation. We are asking for a clear and immediate explanation of what legal or medical authority prevents my father from choosing to leave the facility and return home with his family. Our goal is simply to bring him home safely and arrange appropriate in-home care and rehabilitation. Given the medication issues, unanswered calls for assistance, and our concerns about his safety, we do not believe it is appropriate for him to remain there solely because a physician is unavailable to process his discharge. Please provide us with the steps necessary to have him discharged as soon as possible, including whether he may leave against medical advice if a routine discharge cannot be completed. We would also like the name and contact information for the facility administrator, Director of Nursing, and patient/resident advocate or ombudsman so that we can address these concerns promptly.

I wanted to leave after the first night. Everything was a cf. I don't want to say anything because…read moreit was all mentioned in previous reviews. The only thing I can add is many staff members were wearing heavy perfume to hide their chain smoking. Then I was greeted by people who looked like they were dragged of the street.

Melissa was amazing and helped every step of the way. Such a great person. Highly recommended her.read more

I was sent here for rehab after breaking both of my legs in a fall while on the job. I had heard…read morethe horror stories about this place, both in reviews and direct from previous patients, but it was the only facility my employer's insurance would pay for. The doctors here disregarded my prescriptions from my surgeon, deciding they could alter them without examining or speaking to me. As a result, my pain, which had previously been managed effectively, exploded. Rather than keeping me on a set schedule and receiving my three different pain medications simultaneously, they arbitrarily decided that I have to explicitly ask for each of them separately, at least an hour apart. They also lowered the dosages while increasing the frequency. This is especially problematic overnight, as I don't want to set alarms that will wake my roommate 5-6 times throughout the night, so I have to rely on my pain to wake me, which means I end up waiting too long between doses, which makes the medication less effective at controlling it. The nursing staff is rude and argumentative. They gave me a wheelchair that was cobbled together out of parts that don't fit or lock in place properly, and the thermostat is set to 78 degrees. The splints wrapping the lower halves of my legs were already causing me to be warm in the typically cold hospital. Here I'm sweating my balls off, but I'm somehow still supposed to keep my splints clean and dry? Don't go here if you have any other choice. EDIT: Every nurse here has a different set of rules as to what medications I'm allowed to take, and when. Every time there's a shift change, the new nurse tells me they can't do what the last shift insisted was how I had to do it. One nurse says none can be taken together, and there must be at least an hour between different meds. One says two can be taken together, and there must be at least two hours between doses in the rotation. One says I'm only allowed one of them every four hours. Nobody knows wtf is going on.

When my dad was admitted here we tried to ignore many things. The fact that the place smelled so…read morebad was a hard one to ignore. The hallways on the first day were lined with what appeared to me broken, old or outdated equipment, stacked chairs, and lots of flattened cardboard boxes. By day 2 that had all disappeared. With the exception of most, if not all of the PT and OT staff almost no one was wearing any sort of identification. Few people introduced themselves to my dad or my sister and I. We had to ask them who they were & what their position was. The is pretty basic...you ALWAYS wear ID. Shannon was one of the people I remember being friendly and bubbly and welcoming. Mike, dads nurse, was also friendly and wearing his ID. Frank was great with my dad, but no ID. We ignored the large (volleyball size) sticky spots on the floor of my dads room and increasing about of litter that was on his floor along with the previous days clothes. We tidied up ourselves. When we asked an orderly, aide, cna, (whatever he was as he didn't have ID on) to help us fix our dads bed he said he was too busy. I was shocked. He was right there in the room with us as the time. My dad was not Shannon's patient that day, but when I went to ask her, she kindly helped him with his bed issue. The social services office was a nightmare to work with. They sat on the paperwork from the memory facility dad was going to transition to for over a week and his release was delayed because of it. I spoke to them face to face daily, & left phone messages that were never returned. Request after request to do a TB test on dad as required by the memory care facility was met with delay after delay. We knew dad would not allow the test if we were not there, so my sister asked to have them do it while she was there at 4 pm on Monday. The nurse, Misty, refused saying she was busy charting and would get to it before the end of her shift at 10 pm. My sister explained that with his dementia he would not allow it if we weren't there to sooth him and assure him it was ok. She still refused. At 7 pm Frank called me 2-3 times in row and allowed me to speak to dad as he was refusing the test. Talking to dad on the phone did not work and Frank was unable to give him the test. Around 8 pm Misty called and said Frank tried 3 times and failed and dad would not be getting the test. I asked her to personally go and attempt it and to put me on the phone with dad. She said I'll try do it before I leave at 10 pm. Trying and doing are 2 different things and I could not bear to leave him there another day if she failed. So I drove over there and simply spoke to my dad and Frank was able to give him the test. All of this could have been avoided. I left voice mails with the social services people, the director of nurses and PT/OT. Only PT/OT ever returned those calls. Also called the administrator after hours and left a message. I have not yet heard from him. The memory care facility had tried repeatedly over the past week to get the paperwork sent to them needed to admit my dad. At 3:45 pm yesterday 7/8, after over a week of requesting it from them, they notified me that dad would not be able to be admitted today, 7/9. I saw red!!! I left messages with all offices mentioned before, social services, director of nursing, administrator as all had left for the day (before 4 pm!) I was told. I then asked to speak to whoever was in charge of the facility at the moment and it turned out to be the nurse, Frank. I didn't know he was a nurse as he didn't wear any ID. When I spoke to him he said he would get on it. At 4:30 I arrived at Sabino Canyon rehab to make something happen. NOTHING was going to keep my dad in here any longer. Brittany in social services was in the office and said she was working on getting the paperwork sent. I asked her why all the delays and why didn't she return my messages. She didn't have an answer. I then spoke to the director of nursing and went through the laundry list of complaints with her including the fact that she was not wearing any form of identification. I am removing my dad today, thank goodness, The place is dirty, and you can tell people don't like working there, no one greets you or smiles. PT/OT were absolutely wonderful. I don't remember everyone's names, but Paul and Dora were great! Do not send your loved one here!

The physical and occupancy therapists are the best. I walked out on my own. They working with me to…read moreget on my feet after open heart surgery for valve replacement. I can say the same for everyone with whom I have contact. I could barely get out of bed when I got there with oxygen and a feeding tube. I walked out without tubes. I didn't even need a walker.

this skilled nursing facility /rehab & long-term care / nursing home is horrific in every way! the…read morecare from CNAs, nurses is a travesty! personal care, if one is confined to bed and cannot go to the bathroom themselves, they are changed by an aid a CNA actually. that stands for certified nurse assistant! where they got trained I do not know!?, as each and every time, and each and every cna does not know how to do this properly. urine on your butt can cause bed sores which can be extremely serious! if they do use the wipes, they never and I mean ever wipe the cheeks on your butts! also, there were a few times where the CNA decided not to use any wipes at all! when I pointed it out to her, she was defensive. I watched how they rolled the chuck/pads under you and the brief how they taped it and how you rolled from side to side. so, from there on, I changed myself! they may not do personal care for me any longer! it boggled my mind! I was a patient there, I'm in a wheelchair for 10 years now but I broke my leg in a car accident and had surgery. so this is what I experienced above. it's difficult to write this in a review. but people need to know the personal care, and how they do not care! I am compassionate and realize they have many other patients, too many in fact, and some CNAs and nurses work double shifts. it has become the last couple of months, like a revolving door. people are quitting and I'll see a new face each and every day! this is difficult on the patient even though I do feel sorry for the employees. they should be paid more. also, they should be able to hire more medical professionals so they do not have to have 25 to 30 patients for one employee! therefore, the patient suffers as your call button will be going for one, two even 3 hours without help. suppose you're choking? suppose you're having a heart attack? after all, we are in these rehab facilities after coming from a hospital from many illnesses, falls and fractures, some are on oxygen etc. secondly, they seem to only care about money, about filling a bed! the meals are awful! they come cold, & every day three times a day the trays and the silverware are incredibly filthy! if you are one of the 10% of elderly that 'speak up', advocate for yourself, your own body and mind. watch out! they do not like that. so be very careful. it's like walking on eggshells. I lived it for 7 and 1/2 months. I didn't even have a way or the time to grieve for my husband that passed away only months before I entered on June 4th 2025. I left January 16th 2026. if you have a loved one, please do NOT bring them to Park Avenue health and rehabilitation Center. do not be fooled by fancy decor, as chandeliers and such as you walk in the front door..( at any place). looks are deceiving. and you will be greeted kindly by the staff and office people. you have to visit your loved one or be a patient moreover to know what you got yourself into! if you really love your loved one you will be aware of where you are taking them to live or to heal. and never sign anything before reading every word!

I had a very long talk with the executives of the facility. They listened well and didn't feel they…read morehad to defend the issues. Instead they seemed to be willing to address the issues. Thank you Amber, Laura and Corrie for being open to the feedback. There's a long way to go but I appreciate you taking the first difficult steps.

Went in for an interview for 1 PM today arrived 20 minutes early to find out that the person who…read morecalled for the interview they and instead of calling all the people on his interview list and letting them know that the interview was decided to just let us all show up and drive who knows how long cause I had to drive 20 minutes to get there and tell us that they weren't taking very unprofessional and the place is nothing like the pictures that show on the website. It's horrible compared to the pictures on the website I wouldn't dare stick one of my family members in that place.

Had a hard time finding the business on yelp but I HAD to share my experience. If I could give it…read morezero stars I would. This place put my mother in critical condition and we almost lost her. Is this a REHABILITATION facility or strictly a hospice facility !!? We were expecting our mother to recover not to be almost killed ! I am beyond appalled by the people who run this facility ! DO NOT trust them with your family !! DO NOT !!!

After breaking my left tibia, I was placed in Foothills Rehabilitation Center for therapy and…read morecare. I was somewhat worried after reading some negative reviews in Yelp, but my experience was a good one. The staff were very cheerful, friendly and helpful, especially Nicole and Mila. Anytime I needed help, medication, or had questions, the staff quickly responded at the push of a button, day or night. The food was varied and generally good and nutritious. The kitchen gave us two options for our entree, and allowed us choices of beverages and dessert. We were given 2 showers weekly, along with plenty of towels and toiletries.The shower was clean and I never saw any cockroaches or other insects. My room was cleaned daily and my bed linens were changed twice a week in contrast. I had therapy in the facility gym twice daily Monday - Saturday. My two main therapists, Andy and Dave, were kind, patient, and helpful. My leg was non-wait-bearing, so they showed me how to use a walker with one leg, and taught me how to use a wheelchair to get around. They also demonstrated some "hacks" for getting around and give me a list of excises I could do on my own. Foothills Rehabilitation Center thoughtfully provided tv headsets on request so my roommate could sleep and not be disturbed by noise from my television. Finally, there is an activities center where residents can meet people, play games, have sing-alongs near the gym. The only down point was that it was quite cold in my room the first few days of my stay. However, I requested extra blanketsand I was fine from then on. All in all, I was extremely pleased with my stay there, and highly recommend the Foothills Rehabilitation Center.

Buena Vista is a good place, I have had to return bc of my addiction and the staff is very kind…read more Some people in particular were really helpful. Rodney, Lucas, Nomi, and others but unfortunately I cannot remember their names. Those three have definitely helped me the most, and even after I graduated the program they continued to help me through OP/IOP/alumni and it is somewhere I feel safe at. Btw their food is good and you get your own room in residential. Some people might not like that you don't get your phone, for me I found it peaceful. Past rehabs I have been to have you back your phone after a week or two. They do allow you to make daily calls and if you need to take one longer than 10 minutes you can always talk to your case manager. Would definitely recommend if your insurance allows!

Buena Vista Recovery saved my life about 3 years ago. I then brought recovery meetings in for two…read moreyears at the Cave Creek location. I moved to Tucson and I am bringing a meeting to this location. One thing I can say is if you're struggling with addiction this is a great place to get some sobriety in and hear a message of hope from other recovering addicts and alcoholics ‍