Jeremy Carr, Director of Rehab, and his staff are wonderful,…read morecaring staff of employees. Every one acted professional and kindly to patients needs. They all acted like they enjoyed their jobs and were quick to react. They bent and twisted and reached all day long, still with a smile and a cup of coffee. Your staff made it fun for me, especially at playtime with the balloons. Careen, the cute little girl with big eyeglasses was so cute shaking her hips to some of our exercises. I don't know if the other old people noticed, but I did. [Please apologize for any misspellings of your name.] Kyle was a joy to work with, too. A-Plus

Soulistic Hospice sent my husband there for a 5 day respite. I was his primary caregiver and was…read moreover stressed and sick. On the day he was to come home he died around 4:30 am. I was told later on that Casa Adobes tried to call me. Being overstressed and sick it's not surprising I didn't here it. Not only were they calling to notify me of his death but to ask what to do with his body. Soulistic never logged my husband's last wishes in his chart. One of the things my husband was adamant about was not being cremated. Only a few hours after my notification of his death the Donor Network of Arizona contacted me about donating his body. Although I had laryngitis really bad I agreed. I received update from the network that what could be harvested was. They told me his body had been taken by Sensible Cremation. When I asked why them they said it was Sensible that brought him there. Then became another several months until I finally found out where he ended up. Everyone I talked to wanted to pass the buck to someone else. Of course by the time I got back to Soulistic Hospice nobody and I mean nobody who had been part of my husband's care was there anymore. They tried to use the excuse that Casa Adobes tried to call that's when I stopped them dead in there tracks. In this day and age there are text messages and emails so I didn't accept that as an excuse. My husband was a veteran who wanted a military funeral (no cremation). My husband ended up at the coroners office???? My husband was robbed of his final wishes and I was robbed of laying him to his final resting place and to say my final goodbyes. We had been married 40 yrs. Why wouldn't Casa Adobes question why there were no final wishes in his chart? Why didn't they try contacting me another way? I could see it if it was a person who had no family.

I was a patient at Sierra Tucson for one month in July 2021…read more It has taken me almost five years to write this because my experience there was so traumatic. I went there for help with severe chronic pain, depression, and trauma, and I left feeling much worse, not better. From the very beginning, I experienced a lack of professionalism and care. I was picked up from the airport by a staff member who immediately asked me if I smoked so he could smoke on the drive. The van smelled heavily of cigarette smoke the entire hour-long ride. That was my introduction to a place that claims to prioritize health and healing. My first night, after finally falling asleep around midnight, I was woken at 2 am when a staff member turned on all the lights and loudly announced I had a roommate. I woke up in a full trauma response. I was there to heal trauma, not be retraumatized. Within the first couple of days, I spoke with staff to try to arrange to leave. There were so many red flags within the first 24 hours, and it was pretty clear that this was not going to be a healing experience for me. I wanted to leave. They quickly arranged a meeting for me with one of the higher ups and he manipulated me into staying, taking advantage of my vulnerable state. If I had been in a better state of mind, I would have booked a flight home immediately. The environment was chaotic and disorganized. My toilet ran nonstop for over a week despite multiple reports. Staffing was inadequate, and there were many times I needed support and had to wait hours to speak to someone. The scheduling was a constant issue and incredibly stressful and exhausting. My schedule was almost always wrong, so every morning I had to go to the scheduling desk to get it corrected. I often had to wait because the staff were almost always late, and when they did arrive, they were unfriendly and unhelpful. I waited for appointments that didn't exist and missed ones that were never properly scheduled. I was told before coming that I would receive EMDR, which was one of the main reasons I chose this facility. After weeks of asking, I was eventually told I would not be getting it at all. I submitted many written complaints during my stay, and nothing was ever addressed. There was no accountability or follow-through. The financial aspect was incredibly misleading and exploitative. My family paid $45,000 for my stay. Only after arriving did I learn that many of the "integrative services" presented on their website were not included and required an additional $2,500 to access. By that point, I had already rearranged my life to be there for a month and had already committed financially, so I reluctantly paid the extra money. The additional services were not worth it. It was a bait-and-switch. There were also serious issues with professionalism and basic respect. My belongings were damaged, including my ukulele. A $45,000 check from my father was lost for over a week. I also overheard staff gossiping about me which was shocking, emotionally painful, and deeply inappropriate in a treatment setting. My experience with my individual therapist Minnie was very unprofessional and harmful. She was unkind and unsympathetic and shared personal information with my father without my consent, including information that was completely untrue, which caused serious harm in my family. There were many situations that were actively retraumatizing rather than therapeutic. During my stay, a patient died by suicide in a room just a couple doors down from mine. One minute I was sitting across from her at dinner, and the very next morning I found out that she had hung herself in her room the night before. That alone speaks to the level of safety and support in the environment, and it had a profound emotional impact on me while I was already in a vulnerable state. Even the programming did not match what was advertised. Even the programming did not match what was presented. For example, "equine therapy" consisted of a single brief session where we all stood around and briefly touched a horse. That was the extent of it. When I got home, I immediately wrote to Sierra Tucson and provided detailed documentation of everything that had happened and asked for my money back. I did not receive any resolution. Overall, I spent a significant amount of time trying to advocate for basic aspects of my care while dealing with chronic pain and emotional distress. I spent an enormous amount of time trying to fix issues that should never have been my responsibility. It was incredibly frustrating and exhausting. Instead of being able to focus on healing, I was dealing with constant stress, instability, and emotional harm, which made my condition worse. People come to places like this when they are at their most vulnerable. What I experienced was not just disappointing, it was deeply harmful.

best care ever!!! would highly recommend! Love you guys!!!! thanks for everythin. staff and office…read morewas so responsive and work with tricare and Triwest

I was checking out places for my friend to get Physical Therapy after his discharge from Banner…read moreHospital. Upon entering the building, the smell of urine was noticeable. A housekeeper was dragging a large bag of laundry? garbage? through the hallway. The rooms were small, even for two people, and noted that some rooms had three people crammed in. I saw residents sleeping on mattresses on the floor. The plaster was falling off the walls. Baseboards rotting. The sign for the Utility room was missing letters. I felt like if this is how they cared for the building, what could I expect of the care for my friend. I would not have my dog admitted there. Cindy H

The facility is very run down, chipped paint, missing frames around doors, no climate control,…read morebroken tiles, dirty floors, walls and ceilings. The rooms are not stocked with basic linens and towels. There are no slide boards to assist moving pts from a chair to the bed. The night staff are no where to be found, there was a 3 hour delay in response from nurses. Healthcare staff do not follow safe medication practices-not following the 5 rights principles. They did not use two identifiers when meeting the Pt for the first time or any time. This same practice was repeated by nurses, CNAs, MD. There are no boards in rooms to identify nursing staff, treatment goals, etc..The beds are too large to fit through the door-this is a fire hazard. They were disorganized at intake-pt had been in bed for 5 hours before they started the admit process and several staff did not know he was there. The staff has been dismissive-making false promises and lying to Pts. There has been no Medicare annual inspection since 2023. The evening meal was 2 slices of bread, one slice of processed turkey and a small amount of frozen vegetables-not sufficient for the Pt to maintain their nourishment without family members supplementing the food. This facility is run by a for profit organization but it is clear the money brought in doesn't go into the facility. Someone from the state needs to intervene quickly. The staff need remedial medical training, the facility needs serious upgrades

Melissa was amazing and helped every step of the way. Such a great person. Highly recommended her.read more

I wanted to leave after the first night. Everything was a cf. I don't want to say anything because…read moreit was all mentioned in previous reviews. The only thing I can add is many staff members were wearing heavy perfume to hide their chain smoking. Then I was greeted by people who looked like they were dragged of the street.

I was sent here for rehab after breaking both of my legs in a fall while on the job. I had heard…read morethe horror stories about this place, both in reviews and direct from previous patients, but it was the only facility my employer's insurance would pay for. The doctors here disregarded my prescriptions from my surgeon, deciding they could alter them without examining or speaking to me. As a result, my pain, which had previously been managed effectively, exploded. Rather than keeping me on a set schedule and receiving my three different pain medications simultaneously, they arbitrarily decided that I have to explicitly ask for each of them separately, at least an hour apart. They also lowered the dosages while increasing the frequency. This is especially problematic overnight, as I don't want to set alarms that will wake my roommate 5-6 times throughout the night, so I have to rely on my pain to wake me, which means I end up waiting too long between doses, which makes the medication less effective at controlling it. The nursing staff is rude and argumentative. They gave me a wheelchair that was cobbled together out of parts that don't fit or lock in place properly, and the thermostat is set to 78 degrees. The splints wrapping the lower halves of my legs were already causing me to be warm in the typically cold hospital. Here I'm sweating my balls off, but I'm somehow still supposed to keep my splints clean and dry? Don't go here if you have any other choice. EDIT: Every nurse here has a different set of rules as to what medications I'm allowed to take, and when. Every time there's a shift change, the new nurse tells me they can't do what the last shift insisted was how I had to do it. One nurse says none can be taken together, and there must be at least an hour between different meds. One says two can be taken together, and there must be at least two hours between doses in the rotation. One says I'm only allowed one of them every four hours. Nobody knows wtf is going on.

When my dad was admitted here we tried to ignore many things. The fact that the place smelled so…read morebad was a hard one to ignore. The hallways on the first day were lined with what appeared to me broken, old or outdated equipment, stacked chairs, and lots of flattened cardboard boxes. By day 2 that had all disappeared. With the exception of most, if not all of the PT and OT staff almost no one was wearing any sort of identification. Few people introduced themselves to my dad or my sister and I. We had to ask them who they were & what their position was. The is pretty basic...you ALWAYS wear ID. Shannon was one of the people I remember being friendly and bubbly and welcoming. Mike, dads nurse, was also friendly and wearing his ID. Frank was great with my dad, but no ID. We ignored the large (volleyball size) sticky spots on the floor of my dads room and increasing about of litter that was on his floor along with the previous days clothes. We tidied up ourselves. When we asked an orderly, aide, cna, (whatever he was as he didn't have ID on) to help us fix our dads bed he said he was too busy. I was shocked. He was right there in the room with us as the time. My dad was not Shannon's patient that day, but when I went to ask her, she kindly helped him with his bed issue. The social services office was a nightmare to work with. They sat on the paperwork from the memory facility dad was going to transition to for over a week and his release was delayed because of it. I spoke to them face to face daily, & left phone messages that were never returned. Request after request to do a TB test on dad as required by the memory care facility was met with delay after delay. We knew dad would not allow the test if we were not there, so my sister asked to have them do it while she was there at 4 pm on Monday. The nurse, Misty, refused saying she was busy charting and would get to it before the end of her shift at 10 pm. My sister explained that with his dementia he would not allow it if we weren't there to sooth him and assure him it was ok. She still refused. At 7 pm Frank called me 2-3 times in row and allowed me to speak to dad as he was refusing the test. Talking to dad on the phone did not work and Frank was unable to give him the test. Around 8 pm Misty called and said Frank tried 3 times and failed and dad would not be getting the test. I asked her to personally go and attempt it and to put me on the phone with dad. She said I'll try do it before I leave at 10 pm. Trying and doing are 2 different things and I could not bear to leave him there another day if she failed. So I drove over there and simply spoke to my dad and Frank was able to give him the test. All of this could have been avoided. I left voice mails with the social services people, the director of nurses and PT/OT. Only PT/OT ever returned those calls. Also called the administrator after hours and left a message. I have not yet heard from him. The memory care facility had tried repeatedly over the past week to get the paperwork sent to them needed to admit my dad. At 3:45 pm yesterday 7/8, after over a week of requesting it from them, they notified me that dad would not be able to be admitted today, 7/9. I saw red!!! I left messages with all offices mentioned before, social services, director of nursing, administrator as all had left for the day (before 4 pm!) I was told. I then asked to speak to whoever was in charge of the facility at the moment and it turned out to be the nurse, Frank. I didn't know he was a nurse as he didn't wear any ID. When I spoke to him he said he would get on it. At 4:30 I arrived at Sabino Canyon rehab to make something happen. NOTHING was going to keep my dad in here any longer. Brittany in social services was in the office and said she was working on getting the paperwork sent. I asked her why all the delays and why didn't she return my messages. She didn't have an answer. I then spoke to the director of nursing and went through the laundry list of complaints with her including the fact that she was not wearing any form of identification. I am removing my dad today, thank goodness, The place is dirty, and you can tell people don't like working there, no one greets you or smiles. PT/OT were absolutely wonderful. I don't remember everyone's names, but Paul and Dora were great! Do not send your loved one here!

this skilled nursing facility /rehab & long-term care / nursing home is horrific in every way! the…read morecare from CNAs, nurses is a travesty! personal care, if one is confined to bed and cannot go to the bathroom themselves, they are changed by an aid a CNA actually. that stands for certified nurse assistant! where they got trained I do not know!?, as each and every time, and each and every cna does not know how to do this properly. urine on your butt can cause bed sores which can be extremely serious! if they do use the wipes, they never and I mean ever wipe the cheeks on your butts! also, there were a few times where the CNA decided not to use any wipes at all! when I pointed it out to her, she was defensive. I watched how they rolled the chuck/pads under you and the brief how they taped it and how you rolled from side to side. so, from there on, I changed myself! they may not do personal care for me any longer! it boggled my mind! I was a patient there, I'm in a wheelchair for 10 years now but I broke my leg in a car accident and had surgery. so this is what I experienced above. it's difficult to write this in a review. but people need to know the personal care, and how they do not care! I am compassionate and realize they have many other patients, too many in fact, and some CNAs and nurses work double shifts. it has become the last couple of months, like a revolving door. people are quitting and I'll see a new face each and every day! this is difficult on the patient even though I do feel sorry for the employees. they should be paid more. also, they should be able to hire more medical professionals so they do not have to have 25 to 30 patients for one employee! therefore, the patient suffers as your call button will be going for one, two even 3 hours without help. suppose you're choking? suppose you're having a heart attack? after all, we are in these rehab facilities after coming from a hospital from many illnesses, falls and fractures, some are on oxygen etc. secondly, they seem to only care about money, about filling a bed! the meals are awful! they come cold, & every day three times a day the trays and the silverware are incredibly filthy! if you are one of the 10% of elderly that 'speak up', advocate for yourself, your own body and mind. watch out! they do not like that. so be very careful. it's like walking on eggshells. I lived it for 7 and 1/2 months. I didn't even have a way or the time to grieve for my husband that passed away only months before I entered on June 4th 2025. I left January 16th 2026. if you have a loved one, please do NOT bring them to Park Avenue health and rehabilitation Center. do not be fooled by fancy decor, as chandeliers and such as you walk in the front door..( at any place). looks are deceiving. and you will be greeted kindly by the staff and office people. you have to visit your loved one or be a patient moreover to know what you got yourself into! if you really love your loved one you will be aware of where you are taking them to live or to heal. and never sign anything before reading every word!

My previous review was removed, likely because this facility does not want the truth to be known…read more This place is a nightmare for patients due to negligent, incompetent, and uncaring staff. It should be shut down, and I have filed a formal complaint regarding the care and treatment my mother received. While at this facility, my mother--who was unable to walk--fell out of bed, hit her head, and had to be transported to the hospital. Their approach to patient hygiene is appalling, as they simply spray patients down instead of providing proper bathing. There is no respect for modesty, compassion, or basic human decency. I have attached a photo of my mother's feet as evidence of the neglect she suffered. When I saw the condition of her feet, I immediately went to the administration office and brought a staff member to witness it. Only then did they take action, calling someone to medicate and wrap her feet. Tragically, my mother passed away shortly after leaving this facility. In my opinion, the poor care and negligence here contributed to her death. No one should have to endure what she did.

I had a very long talk with the executives of the facility. They listened well and didn't feel they…read morehad to defend the issues. Instead they seemed to be willing to address the issues. Thank you Amber, Laura and Corrie for being open to the feedback. There's a long way to go but I appreciate you taking the first difficult steps.

Went in for an interview for 1 PM today arrived 20 minutes early to find out that the person who…read morecalled for the interview they and instead of calling all the people on his interview list and letting them know that the interview was decided to just let us all show up and drive who knows how long cause I had to drive 20 minutes to get there and tell us that they weren't taking very unprofessional and the place is nothing like the pictures that show on the website. It's horrible compared to the pictures on the website I wouldn't dare stick one of my family members in that place.